Customer Service Quality Assurance

OBJECTIVE: To obtain a position utilizing my knowledge and skills in the

fields of business, marketing and advertising.

EDUCATION: UNIVERSITY OF CENTRAL ARKANSAS, Conway, AR

Bachelor of Business Administration, Marketing, December 2004

EXPERIENCE: Newell Rubbermaid Decor, Little Rock, AR Fall 2007 - Winter

2009

Sales Representative

Responsible for calling on, building relationships and securing orders

from existing and potential customers

Responsible for prospecting and setting up new accounts as well as

working with existing accounts on promotions, discounts and merchandising

Responsible for scheduling and conducted training events for accounts

focusing specifically on Lowes and The Home Depot.

Increase revenue by generating sales.

Responsible for maintaining and defining territory goals.

Provide a high level of customer service to ensure repeat business.

NIELSEN MEDIA RESEARCH, Huntsville, AL Spring 2005 - Spring 2007

Technical Field Representative

Managed field territory responsible for 1.4 million votes for Nielsen

Television Ratings.

Awarded Nielsen US Group of the Year for exceeding all company goals.

Responsible for customer relationship management through the effective use

of technical knowledge to install electronic media equipment.

Proactively maintained and retained existing customers and built long-term

relationships with current and prospective customers.

Provided stellar customer service to ensure a positive experience for

Nielsen Media Research.

Responsible for maintaining new innovations for monitoring electronic

equipment.

Provided quality assurance services including field inspections.

Oversaw modeling and rating, computer data entry, and uploaded the

information to the company's data system.

ARAMARK CORPORATION, Conway, AR Fall 2001-Spring 2004

Marketing Intern

Developed promotional rhetoric for newspapers, radio, and television.

Performed product comparisons.

Designed and distributed various newsletters for students and faculty.

Conducted competitor analysis.

Organized promotional events to increase student involvement.

Contributed to holiday promotion for catering services.

Developed and organized mass mailing of advertising materials to

faculty.

Managed a survey program aimed at students and faculty.

Designed and revised brochures for university students to increase sales

SERVICE: Student Orientation Staff, St. Jude's Up 'til Dawn, Royal

Rooters, Resident Hall Council, Bear Facts Day, Arkansas Education

Television Network (AETN)

SKILLS: Proficient in Microsoft Office (Word, Excel, PowerPoint,

Access, Outlook), Microsoft Publisher, Microsoft FrontPage, Windows

3.1/95/98/XP, Adobe Illustrator, Adobe Photoshop

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