Customer Service Manager
Resume:
Stan Burrow
W**** Stockbridge Court
Lake Mills, Wisconsin 53551
920-***-**** *******@*******.***
Career Objective: To secure a challenging position with the
opportunity to utilize the skills I have acquired
through experience and training, and to be associated
with an organization that emphasizes product quality and
professional growth.
Professional Experience:
July 2007 - Apr 2010 Chapter 2, Inc. - Lake Mills, Wisconsin
Purchasing Manager
> Scheduled daily production working with customer
purchase orders and delivery schedules to meet needs
and deadlines.
> Maintained production schedules by managing materials
acquisition.
> Reviewed all orders, checking for accuracy and
completeness before distributing to appropriate
areas; maintained inventory records.
> Managed shipping and receiving.
> Maintained contact and good relations with all
customers.
June 1994 - July 2007 Sussek Machine Corporation - Waterloo, Wisconsin
Production Scheduler
> Developed and coordinated production schedules for
all work centers relative to customer demands-used
Vantage Production Planning software for scheduling.
> Provided push necessary to meet or exceed monthly
production goals.
> Managed raw material flow to meet production
requirements.
> Maintained inventory at optimal levels in Raw, WIP
and FGI.
> Alerted buyers on move-ups and move-outs to keep
inventory down using Vantage.
> Trained on Lean Manufacturing, helped implement
concepts into daily production.
June 1975 - Feb 1994 Ransomes America Corporation - Johnson Creek,
Wisconsin
Production Scheduler, Supervisor, Welder
> Generated and monitored the flow of work orders
through manufacturing work centers.
> Coordinated the availability of materials using
computerized MRP system.
> Responsible for negotiating and purchasing sheet
steel, bar stock and tubing used in company
operations.
> Coordinated with Purchasing to expedite buy items
required to meet make items due dates.
> Maintained contact and good customer relations with
steel vendors.
> Supervised the Production Control and Parts Warehouse
operations.
> Supervised welding area and various assembly
operations.
Education: Associate Degree - Madison Area Technical College - 1976
Madison, Wisconsin
Industrial Welding Technician, Emphasis in Welding Metallurgy
Proficiencies/Capabilities:
> Extensive experience and understanding of Inventory
Control processes including load leveling, workflow
and production scheduling.
> Excellent customer service skills and relationships.
> Effective management of shipping and receiving to
avoid bottlenecks and provide on-time delivery.
> Strong knowledge of materials management.
> Effective negotiation and purchasing skills.
> Committed to problem resolution and achieving quality
results.
> Excellent communication, organizational and time
management skills.
> Demonstrated ability to maintain good working
relationships with vendors and company contacts.
> Ability to supervise and motivate others to ensure
quality work and company policies are followed.
References: References and letters of recommendation are available
upon request.
Contact this candidate