Customer Service Representative

**** ******* ***

Madison, Ohio ***** 440-***-**** (cell)

********@*******.*** Joshua Alexander Reho

Objective Challenging position /Customer Satisfaction and

Business Administration

Experience January 2007 - Present - Federal Transportation

Services - Painesville, OH

Office Administrator

Accounts Receivable: Create and post invoices,

post receipts to customer accounts, prepare

deposits and collections

Accounts Payable: Receive and verify invoices from

vendors, post to ledger, create and print checks

for signatures

Customer Service: Inbound calls, emails, faxes and

phone calls for freight services. Follow up on

customer orders and/or freight issues

Upload freight listings to various transportation

websites for bids

Background and insurance checks on potential

freight carriers

Miscellaneous office administrative duties (i.e.:

filing, order office supplies)

April 2004 - June 2005/ May 2007 - Staples

Mentor, OH

Office /Furniture Supply Specialist

Maintain exceptional customer service/satisfaction

Provide product information for various business

units

Inventory Control

Light assembly of office products

Liaison between various Staples locations

Assist customers with use of internet ordering

system

March 2004 - December 2006 Edward Jones

Investments - Painesville, OH

Branch Office Administrator (on call)

Customer Service Representative

Primary contact with Investment Representative

(Charlette Sgro) and investors

Provide internet information regarding stocks and

bonds to Investment Representative and Clients

Sent informational mailings regarding programs

available and upcoming seminars to current and

prospective clients

Schedule meetings with clients and investment

representative

Daily banking (deposits)

Joshua Alexander Reho (cont'd)

June 2005 - January 2006 Holiday Inn Express

at LaMalfa Mentor, OH

Night Auditor / Concierge

Compiled nightly receipts for corporate accounting

Created daily occupancy/reservation reports

Customer service: Booked reservations, issued room

assignments and checked in guests

Prepared daily housekeeping schedule

March 2000 - March 2004 Armed Forces (Navy)

Forward Deployed

Lithographer

Honorably discharged in March of 2004

Operation Enduring Freedom/Iraqi Freedom Veteran.

Basic Training (Chicago) Three Months

Lithographer "A" school Ft. Belvoir, Washington

D.C. Three Months

Forward Deployed to LaMaddalena, Sardinia

Stationed onboard the Submarine Tender U.S.S Emory

S. Land (AS-39) Three years and six months

Promoted from E-1 to E-5 in four years

Enlisted Surface Warfare Specialist (ESWS)

qualified

Damage Control Petty Officer (DCPO) qualified

Onboard Firefighter & At Sea Medical Responder

RADCON (Radiation Contamination) Qualified

Assistant Production Supervisor

Supervisor - 4 enlisted personnel

Operator of Xerox Printing Machines, Risograph

Machines, Two Vanguard Engravers, a laser engraver

and binding equipment

Certified on basic Xerox programs (Docutech

Software)

Competent with Adobe Photoshop, Corel Draw 7 and 9,

Microsoft Word and PowerPoint.

Direct Contact for Naval Counselors onboard.

(Reenlistment and Special Awards plaques etc.)

Direct Contact for Commander Submarine Squadron 22

office (encompassing any order from tended

submarines/surface ships to in-house jobs)

Created flyers for Moral Welfare and Recreation

Offices (MWR)

Classified Clearance Level

Awarded Good Conduct Medal in 2003

Joshua Alexander Reho (cont'd)

Education 2004 - 2008 Lakeland Community College

Kirtland, OH

Associate of Arts in General Studies/Business

Administration

Achieved Certificate in EMT-Basic studies

2000 Lithographers "A" School

Washington, D.C.

Certified in Lithography

Ranked 6th

1995 - 1999 Riverside High School

Painesville, OH

Graduated with a 3.0 GPA

College Prep. Courses

Lifetime Member of S.A.F.E. (Students Acting For

the Environment)

Marching Band Member (Trumpet)

Concert Band Member (Trumpet and Baritone)

Skills Microsoft: Access, Excel, Word, Power Point,

Digital Imaging

Corel Draw 7, Winfax, Quick Books Pro, Xerox

Docutech, Adobe Photoshop 7, Adobe Acrobat 7

Basic EMT skills

Interests Photography, Woodworking, Writing, Drawing, Hiking,

Softball, Volleyball, Cornhole ("Bags") and

Bowling.

Contact this candidate