Human Resources Customer Service

Hugh F. Fendry II * 507-***-**** or 507-***-**** ***.****@********.**

Sr. HUMAN RESOURCES SERVICE PARTNER

* Conflict Resolution* Respect * Accountability * Leadership

____________________________________________________________

Professional Experience

Rochester City Lines

Director Human Resources 3/2009 to Present

120 employees

*This position is directly responsible to the CEO/ Administrator

. Establishing a " Team Work / Family Company Culture"

. Investigate Employee Issues & Assist with Resolution Process

. Identify Employee Performance Issues and Create Employee Improvement

Plans for areas of deficiency

. Restructured HR / Safety Department for Efficiency & Integrity

. Developed Driver Recruiting and Retention Program

. Evaluating, Assessing & Restructuring company's existing Safety

Programs to meet OSHA Standards & Regulations

. Initiate Candidate Selection, Interview& Hiring Processes

. Developing "New Driver Orientation Program"

. Restructure Company Organizational Structure & Compensation Program

. Implement Safety Programs & Train employees

. Management Team Mentorship, Coaching & Training

. Function as Company Liaison for issues, grievances & negotiations

with ATU Union1005

. Develop Policies & Procedures for Company Practices & Legal Documents

. Develop & Implement Employee Awards & Appreciation Programs

Lawrence Transportation Company 12/2006 to 1/2009

Human Resources and Safety Supervisor

275 Employees

*This position is directly responsible to the President / Owner

. Developed a very aggressive set of Goals for 2007 to bring the Company

and the HR and Safety Supervisor position to next level professionally

. Achieved a Certified Director Safety / CDS Certification

. Establish a team work / family "company culture"

. Completed Director of Safety Certification for Fleet Management

. Completed Safety Supervisor Certification Classes

. Restructured HR / Safety Department for efficiency and sanity (

. Developed Driver Recruiting and Retention Program

. Restructured Student Driver Program for recruiting new drivers from

the technical schools

. Developed and Implemented a Recruiting Process and Procedure to

process driver applications quicker and more accurately

. Oversee all aspects of Workman's Compensation, Freight Claims, Fleet

Safety

. Driver Recruiting and Retention

. Set-up an advertising budget to allocate funds for radio, newspaper

and magazine advertising

. Implementing a "Good to Best, Driver Satisfaction Survey"

. Evaluating and assessing company's existing Safety Awards and

Training Bonus Programs

. Developing "New Driver Orientation Program"

Human Resource & Safety Solutions 10/2004 to 12/2006

Self Employed Business Consultant

. Leadership Mentoring/Training

. Employee Improvement Plans

. Customer Service Issues

. Interpersonal Skills Training

. Safety Program Development & Implementation

. Goal Execution Strategies

. Regulatory/ Legal Compliance

. Development of Policies and Procedures

. Safety Mentoring Three Phase Safety Program Plan

. 10 Step Business Plans

. Mn OSHA Voluntary Protection Programs

. Mock OSHA Inspections

. Compliance Training Programs

. Management "Buy-In" Meetings

. Workers Compensation Assessments

. Safety Revival Meetings (

. Employee Recruiting & Retaining Strategies

. Workman's Compensation Management

General Manager 10/2005 to 7/2006

Steuart Laboratories

32 employees Mabel, Mn.

*This position was directly responsible to the CEO/ Owner

. Managed all aspects of the business operation - Production, Financial,

Sales,

Website, FDA regulations, OSHA regulations, Organic Certification

Systems,

. All Human Resources functions.

. Initiated and assisted in Set up of various systems and processes to

assure compliance for FDA, Organic Certification, Production Operations

and Sales issues

. Trained and mentored Team managers for successful leadership to be

efficient and productive

. Reduced costs in all areas of insurances, workman's compensation,

purchasing, transportation and production

. Organized production rooms and warehouse for better efficiencies and

cleanliness.

. Developed employee moral through delegation of leadership

responsibilities

. Developed Company Handbook

. Developed and Implemented Wage Compensation Program

Corporate Director of Human Resources and Safety 1992 to 2005

JNR Corporation -

Rochester Meat Co., Huisken Meat Co. & Whiteford Foods

500 employees

Vice President of Human Resources and Safety

Rochester Meat Company Rochester,

Mn.

* This Position was directly responsible to the

Corporation's CEO

Core duties include oversight of benefit administration, personnel

policies, payroll, recruiting/ staffing, employee development and

safety administration,

conflict resolution, time management

. Developed and directed strategies to reduce Workman's Compensation costs

by

$300,000 per year.

. Reduced Experience Modification Factor from 1.37 to .56

. Recruited, Interviewed & Hired over 2,000 employees over 13 years

. Reduced Employee Turnover from 300% to as low as 28%

. Developed and executed a program with a great Management Team to create

our own "Leadership Development" program

. Managed all aspects of Human Resources and Safety for all locations

. Identify Employee Performance Issues and Create Employee Improvement

Plans for areas of deficiency

. Organized and led 2 companies from the JNR Corporation to achieve OSHA's

" MN SHARP" status, a program in OSHA's Voluntary Safety Protection

Program.

The first meat packing plants to achieve this status in the State of

Minnesota

. Negotiated Property and Liability insurance policies resulting in

$100,000 premium reductions

. Successfully managed a diverse workforce with over 9 different countries

being represented in our employee family.

. Successfully managed all HR an WC legal issues, losing 1 case that

resulted in a small settlement

. Led a new Corporate Team in establishing a new " Mission Statement" and

"Values Statement"

. Assisted CEO in a "Total Restructuring" of the corporation's

organizational structure and developing various processes and procedures

to assure efficiency in the complete system of management

. Designed and Implemented training programs for all Safety and HR issues

for Supervisor and Managerial Teams

. Organized and set up Teams to implement "Employee Appreciation"

activities

. Strategically implemented Employee Drug Testing Program

. Assisted in the implementation of ISO Program throughout Corporate

organization

Additional Work Experience:

. Pastoral Counseling Ministry

. Food Production Line Supervisor

. Construction

. Farming

. CDL Driver/Trainer

Education:

. Northwestern College/Calvary Bible College B. A. Degree

. Waukesha Technical College Industrial Safety Technician

. North American Transportation Mgmt. Institute Certified

Director Safety

. Human Resources Seminars & Certifications

Professional Associations:

. Board of Directors for "Workman's Compensation Reinsurance

Association" of the State of Mn

Appointed by Governor Jessie Ventura and reappointed by Governor Tim

Pawlenty

. "Ergonomics Task Force" for State of Minnesota

Appointed by the Minnesota Commissioner of the Department of

Labor

. Mn. Safety Council

. Rochester Safety Council

. Society of Human Resources Management / SHRM Member

. Rochester Human Resources Association/ RHRA Member

. Rochester Quality Council

. Rochester Diversity Council member

. North American Transportation Management Institute

. Town Clerk for Amherst Township, MN

References available upon request

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