Customer Service Manager

Cheryl Christensen

***** ****** ****

Culpeper, VA 22701

Home: 540-***-**** ************@***.*** Cell: 540-***-****

LinkedIn: www.linkedin.com/pub/cheryl-

christensen/18/599/812

SUMMARY

Resourceful, dependable and dedicated Contracts Administrator in the

construction industry with extensive experience managing contracts and

purchase orders. Key strengths include time management, organizational

skills and attention to detail. Focus on providing excellent customer

service. Utilizes communication skills, ability as a quick learner and

excellent problem solving skills to create solutions that keep construction

costs within budget while maintaining strict compliance with regulations.

SOFTWARE

Microsoft software: Windows; MS Office: Outlook, Word, Excel and

Access

Accounting / Purchasing Company specific programs:

software: EV2 (purchasing system)

CFA (accounting system)

Contempus (payment syster)

Corrigo (warranty/PO system)

Precision Estimating with Digitizer

Peachtree for Windows

Quicken / QuickBooks

Drafting software: DataCAD

AutoCAD

Chief Architect

EMPLOYMENT

CENTEX HOMES / PULTE HOMES, Fairfax, VA 2005 - 2009

Senior Purchasing Coordinator

. Collaborated with 8 Purchasing Managers to process contracts through EV2,

a company specific purchasing and contracting program which created

budget allotments per house, generated POs and prevented purchases from

going over budget. Maintained compliance with contract and purchasing

regulations as specified by Sarbanes Oxley.

. Processed Field Variance Purchase Orders and Warranty Work Orders for

extra work done at construction sites and confirmed that costs stayed

within budget. Notified Purchasing Managers of repetitive change orders

which resulted in those changes being included in future budgets and

contracts reducing change order costs.

. Coded Warranty POs and forwarded Invoices to requester for approval for

payment.

. Researched issues on unpaid POs and Invoices by going back to requestors

to verify that work was completed prior to processing for payment.

. Cross-trained and provided backup support for coworker who managed

individual lot budgets ($250K - $350K / house) and purchase orders for

multiple communities ranging from 200 - 2000 dwellings.

. Provided training and support to Purchasing Managers in learning the

purchasing contract system software to create budgets and keep their

communities up to date.

WCI COMMUNITIES, Reston, VA 2004 - 2005

Estimator

. Estimated interior selections for custom luxury homes. Ensured

selections stayed within budget limits while meeting home buyers' option

up grades.

Cheryl Christensen Page Two

BEAZER HOMES, Chantilly, VA 2003 - 2004

Purchasing Assistant

. Processed lot budgets, variance purchase orders, credit memos which

provided vendors with purchase order to build each home in multiple

communities.

. Maintained up to date Spec Books for each community for use by field

managers, sales, purchasing manager and the Design Center. Ensured the

immediate availability of accurate product information of options

available for selection.

RUBY TUESDAY'S, INC., Culpeper, VA 2002 - 2003

Waitress and Bartender

. Delivered excellent customer service for guests' dining experience.

S. CRISLER LINDSAY, ESQUIRE, Culpeper, VA 2002

Office Manager

. Performed office management and administrative tasks including answering

the telephone, taking messages, and setting appointments.

. Prepared legal documents, including letters, subpoenas, and other Court

documentation.

. Invoiced clients and made bank deposits while maintaining client

confidentiality.

. Maintained lawyer's schedule for all appointments and Court appearances.

. Processed salary information for accountant to prepare quarterly taxes.

ACE CARPENTRY, INC. / WESTWOOD HOMES / GRAYSTONE HOMES, Manassas, VA

1997 -2001

Trim Estimator (commercial and residential)

. Maintained current working knowledge in construction methods, materials

and related computer technology. Converted office from manual paper

system to accurate computer systems: Timberline Precision Estimating and

MS Excel. Trained estimators in system use and served as problem solver

to resolve system issues.

. Made drawing changes to home plans using Chief Architect computer system

for homeowners to see the effect of changes during the home design

process.

. Maintained the extensive bidding process on 10 - 20 houses / week

resulting in on time and under budget delivery:

. Received plans and specs for bid requests.

. Defined requirements and logged into the system.

. Assigned responsible estimator (frame and / or trim).

. Performed trim labor costs and / or turnkey bid requests.

. Reviewed plans and specs for base house and bid the job "room by

room'.

. Reviewed bids with Vice President prior to releasing contract to

builder.

. Sent approved bid to the Administrative Assistant to make changes to

contract and faxed to builder.

. Processed approved trim package for the Purchasing Assistant and Field

Manager with plans, specs and finished material schedule.

EDUCATION

Germanna Community College, Locust Grove, VA

Principles of Accounting, General Drafting including basic drafting,

drafting math, basic operations with literal numbers and knowledge of

drafting equipment

Piedmont Technical Education Center, Culpeper, VA

Mechanical and Architectural Drafting: Reading Plans; Mechanical Drawing,

Graphic Geometry, Architectural Drawing to include house design, plot and

foundation plans, material and estimating building cost; Auto CAD

Diploma, Culpeper County High School, Culpeper, VA

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