Customer Service Sales
Resume:
Xeng Vang
Mattoon, IL *****
**********@*****.***
www.xvang.com
Summary
Multimedia artist with 10 years experience in designing graphics, 3D modeling, and 2D animation.
Thorough knowledge of web design process, from thumbnails, prototyping, coding, debugging, and
finalization. Known for working independently or with a team to complete tasks within tight deadlines.
Also has 7 years experience in retail, including 2 years as a team leader, training and developing new
team members, and maintaining several departments.
Education
Certificate in Web Technologies
Lake Land College – Mattoon, IL
May 2010
Bachelors of Fine Arts in Media Arts & Animation
The Illinois Institute of Art – Schaumburg
March 2006
Associates in Art
Lake Land College – Mattoon, IL
May 2003
Xeng Vang 713 Prairie Ave Mattoon, IL 61938 217-***-**** **********@*****.***
Areas of Expertise
• 3D Max & Zbrush • Adobe Creative Suite • Team Management
• Microsoft Office • Notepad ++ • MySQL
• Traditional Art • Storyboarding • Customer Service
Work Experience
Sears
Mattoon, IL 10/08 – Present
Customer Solutions Consultant
• Entrusted with management responsibilities during vacancy of department manager, resulting in
accurate, updated inventory counts and discovering and solving price discrepancies
• Interact with customers to discover suitable product for current needs, thus, increasing sales and
developing customer loyalty and satisfaction
• Problem solve technical issues for customers concerning electronic items
• Promote electronics accessories and attachments, increasing daily sales during every shift
• Report information to loss prevention supervisor, decreasing, if not eliminating, the amount of stolen
merchandise and cost to store
• Take initiative to organize and clean work area, allowing professional representation for customers and
executive managers
Lake Land College, Mattoon, IL 10/09 – Present
Tutor
• Help students with web page design, Photoshop, Illustrator, and Microsoft Office programs, from
coding, trouble shooting, and document layout, enabling them to successfully complete and understand
their courses with confidence
Effingham County Humane Society, Effingham, IL 01/10 – 05/10
Intern
Xeng Vang 713 Prairie Ave Mattoon, IL 61938 217-***-**** **********@*****.***
• Redesigned entire website, from thumbnail sketches, coding HTML/CSS, to final design, in order to
effectively communicate and advertise the adoption and well-being of animals
• Created custom graphics according to web standards to be used on web page
Broadway Christian Church, Mattoon, IL 08/09 – 09/09
Freelance Artist
• Communicated with media director to create graphics for 6 week sermon series, engaging congregation
focus and interest and aiding in visual representation
• Conceptualized and digitally colored graphics within a limited time frame, allowing media director to
plan ahead and prepare images to be presented during each sermon
Target, Champaign, IL 07/06 – 07/08
Electronics/Entertainment Team Leader
• Communicated and helped customers, ensuring a positive experience and greater sales impact.
• Collaborated with management to resolve team member performance, allowing improvement on team
member character and development
• Managed a group of individuals to complete daily tasks, resulting in quick merchandise stocking and
accurate evening clean up during closed hours
• Entrusted with advanced knowledge of electronic merchandise as a result of remaining abreast of new
technology and entertainment media
• Interviewed potential team members, allowing human resources to easily choose from a pool of
qualified individuals
• Trained new team members, resulting in accurate work execution, attitude, and work flow during every
shift
• Worked in multiple departments, giving management the flexibility to train new team members and
rearrange duties among the staff
Xeng Vang 713 Prairie Ave Mattoon, IL 61938 217-***-**** **********@*****.***
Xeng Vang 713 Prairie Ave Mattoon, IL 61938 217-***-**** **********@*****.***
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