Manager Management
Resume:
Phone 518-***-****
*******@*****.***
William F. Pierce 1504 Burnt Hill Road, West Fulton,
NY 12194
Objective:
Project management Professional / Operations manager professional.
More than 15+ years experience in Performance, Infrastructure,
Project Management, Disaster Recovery, Application
Development/Design, Security Management, Policy and Procedures
development and negotiations. Possess consistent history of reducing
costs, improving efficiency, and increasing productivity. Demonstrate
exemplary performance in planning and supervising technology
implementations and upgrades. Extremely effective in competitive and
team-oriented situations.
Duties and Responsibilities:
. Network operations center's manager for SNY wireless project.
. Responsible for designing, installing, and managing two Network
Operations centers for the state of NY.
. Developed and implemented Policies and Procedures for SWN Network.
With multiple State agency's, in conjunction with NYS (OFT) Office of
Technology.
. Manage all aspects of the Network Operations Center (NOC) 24/7
operations
. Insure adequate coverage to monitor production systems and resolve
issues on a timely basis.
. Responsible for the management, coaching, and development of NOC
personnel
. Lead, define, and direct the troubleshooting and communication
processes to meet Service Level Agreements
for monitoring, recovery, escalating, and reporting on 7?24?365 high
volume applications services
. Act as the escalation manager throughout the process of restoring
service during service outages.
. Participate in change management, incident review, and root cause
analysis
. Ensure timely resolution to incident tickets
. Review monitoring and alerting systems, tools, and escalation
procedures
. Work with internal teams to define, develop, and deliver operational
monitoring interfaces
. Responsible for Overseeing reports, overall systems information
. Handle administrative responsibilities such as scheduling, time
sheets, resource management, and personnel
reviews
. Significant on-call responsibilities and management of on-call
personnel
. Experienced at network and system troubleshooting, monitoring tools,
alarm conditions, and escalation
processes and procedures.
Phone 518-***-****
*******@*****.***
William F. Pierce 1504 Burnt Hill Road, West Fulton,
NY 12194
WORK EXPERIENCE:
Tyco Electronics, Macom, Albany NY (Lay Off, Project ended 03/20/09)
Network operations center's manager for SNY wireless project.
Responsible for designing, installing, and managing 2 Network Operations
centers for the state of NY.
Plan and negotiate Policies and Procedures.
With multiple State agency's, Working in conjunction with NYS (OFT) Office
of Technology.
Choose and coordinate with venders to support the building of the network.
Microwave management and Land Mobile Radio.
Feb 06: M/A-Com / Tyco Electronics, Albany, NY
Engineer for the NYS State Wireless Network
Design (RSOC) Remote server operation center, (NOC) Network Operations
centers, Tower site shelters (370) including internal systems, and IP
network for SWN project, including path profiles and frequencies. Work
closely with venders and State of NY.
2005 - 2006 Contract Network Engineer for General Electric, Schenectady, NY
VPN's, Firewalls, Nokia, Chekpoint1 Fire Wall, Cisco Routers, Switches,
AP's, Network Design,
Network Drawings, Remote Conferences. On a global scale for power plants
and all of GE's networks.
This was contract position, which expired.
05/04 to 2005 (part time) Pragmeta Network Consulting, Oneonta, NY
Design new OC12 fiber backbone. Associated with SANS tech.
Designed and installed 2 new Cisco core routers w/ BGP, 254 port switch w/
multiple V-Lans, multiple pix fire walls. Designed and installed Wi-Lan
solution for industrial park in Oneonta (6 corporations). Set up security
for multiple corporations including fire walls, Wep, V-Lan, access control
lists, etc.
NYS&W Rail Road: Manage network, multiple wan, data and voice solutions
including VOIP. Set up new AS# with Arin.
Plan and design power solutions for datacenter and customers.
Design and implement new 3U servers for an "all in one remote solution"
Including Lucero Real Estate Hosting and remote management for multiple
Real Estate offices.
WPent (wpent.com) (present), West Fulton, NY
(Consulting) Built and managed multiple networks such as Prudential Fox
Properties in Oneonta NY. Plus web hosting services @ wpent.com
July 2002 to March 5, 2004 ActiveHost Corporation, Schenectady, NY
Director of Network Services and Operations (July 2002 to March 5, 2004
Layoff)
Managed a group of 12 Employees
Designed and implemented New Datacenter:
2 new networks using 2 Cisco 7513, and 3 Cabletron / Enterasys Switches,
Adding a new /19 & /20 w/ Arin including roll-over addresses. The new large
6000 ft datacenter, located 2 blocks from the state capitol, w/ Lucent 4848
A / B battery plant w/144 - 4380 amp hour battery's, 6 Lucent 200 amp
switching chargers with remote control, 350 Kw Diesel generator w/day tank
and 2000 gallon reserve tank in basement with dual pumps and filters. Dual
30 ton Liebert Air conditioners for the datacenter and a Trane air
conditioner for the office space, 3 Fm 200 fire suppression systems, 2 10
kw Inverters, w/ cardkey security and surveillance systems, w/2 diverse
fiber entrances w/multiple carriers. Organized remote Office. Re-designed
original Data Center. Worked closely with owners of corporation. Over see
entire office, staff, and systems. Supplying hosting for over 6000 major
clients world-wide while network being fed by Multiple OC3's and using BGP,
With a network of over 75 Microsoft, NT, SQL, 2000, 2003 servers.
Phone 518-***-****
*******@*****.***
William F. Pierce 1504 Burnt Hill Road, West Fulton,
NY 12194
WORK EXPERIENCE CONT:
Sept 2001 to July 2002 major lay off Logical Net Corporation, Albany, NY
Director of Network Services and Call Center
Manage 8 people in the department and 30 call center personnel
Planed and installed wireless Internet services, Core and Network routing
traversing New York State, and expanded dialup to across the country,
Provisioning, Design, and coordinated installation of telephone services
and switches, DSL services, Phone Systems & Service, Dial Up services,
Megga Pop services, Power plants, UPS backup systems, Air Conditioning
systems, Multiple Remote server sites, Assisted Help desk Manager and plan
for better customer support, Assisted Sales Manager providing support and
planning of services, Disaster preparedness, training for employees. Worked
and managed a Varity of equipment from Cisco core routers, Cisco Switches,
Cisco Modems, Windows NT and 2000 Servers, Unix Servers, Wilan Solutions
for a wireless IP network. Complete LAN-to-LAN, WAN-to-WAN, and WAN-to-LAN
management, from ordering, installation and repair.
W. Pierce Electronics Internet Services (own business), Oneonta, NY
142 Southside Drive, Oneonta 13820 (8 years until sold sept.01)
"A little history"
Started with a single phone line "Wildcat" BBS (Bulletin Board system),
added Novell Network, Servers, Software Servers, multiple lines, added
doors (Game Rooms) etc. The expanded to the first Internet e-mail access
in the Oneonta region, providing email by dialing up once a day to
California. Expanded to a 56kb Dedicated internet circuit to NYC. (The
first in the region) surpassing 2 local Colleges with the first Local
internet services. Continued to expand W. Pierce Electronics to providing
Full Internet with Multiple T1's and Data circuits spanning 5 Counties in
upstate NY. Bringing in multi-layer Networking Services. We utilized Cisco
and Bay Networks Backbone Routers, Multi-tech high-density (lucent) modem
nests, Sun Solaris servers along with Linux servers, Stronghold secure
servers, Chat servers, Game servers, News Servers, Auction Servers. We also
had multiple routes to the web using BGP4, Fiber optics, and digital
multiplexers, Emerson / Liebert UPS backup systems, generator power,
Regular Web page backups, Alarm system monitoring our ENTIRE network 24
hours a day w/ Telemetry and remote reporting. We had a helpdesk that I
started with web design services, sign up and customer support. We also
built, designed, and serviced networks, including dedicated services p/p
and internet (no dialing), with complete virtual hosting services. Before
being sold I had 6 employees working full time for me.
Eastern Microwave Inc. Syracuse, NY (20 year employee)
Installer/Technician Specialty in DC Power Plants and site maintenance.
Installation and maintenance of DC power plants, Linkert, Collins,
microwave radios, heating/cooling equipment, wave-guide installation and
planning, networking, planed AC electrical installations. Video editing
equipment and building of 3 public TV networks in NY State, Pennsylvania,
and Maryland. Including telemetry and switching systems on microwave and
fiber networks covering the northeast half of the USA. Coordinated and
installed terrestrial microwave for Hbo/ Cinemax, Wpix, Wwor, Wsbk.
Coordinated video feeds for uplink satellite with RCA earth-station.
Installed data network for Chemical bank and Manufactures Hanover in NYC
and NJ. Control center and testing experience. Lab experience building and
testing new prototype equipment (Microwave, fiber, router, switching, etc).
Networking Wans/Lans. Routers Cisco and Bay Networks. BLNS and BNS.
Cisco 7500's and 2500's. Configuring Cisco, Bay, and trouble shooting.
Fibre multiplexing (flm 150 & 600 +), single mode fiber, multi mode fiber,
attenuators, fotec testers, OTDR (Optical Time Domain Reflectometers) fiber
splices, repeaters @ T1, Ds3, and higher. Multiple rate, multiple
protocols. Started Empire Net Networks from the Links room in the Empire
state Plaza NY. Coordinating with OGS for the state of NY. Inter agency
communications. Telephone and Network Switched. Sonnet fiber rings with
Main Street switches for Hyperion in Syracuse and Albany NY.
Phone 518-***-****
*******@*****.***
William F. Pierce 1504 Burnt Hill Road, West Fulton,
NY 12194
Education and Certifications:
Project Management Professional training (PMP) New age training NYC.
Member of PMI Institute 2009
CCNA 02/07
Graduated 1975 Christiansburg, VA. Business Major
Rockwell Int. DMX3003 Digital Multiplexer Maintenance.
Rockwell Int. DMX2003 Digital Multiplexer and maintenance
Granger Associates, M1 Supergroup Trans Mux
International Communications Technologies
LAN Wan Integration
TTC Corp, Network Analysis and testing
FMC Corporation, Mechanical Engineering.
Schoharie County NY-VFD training: Basic, Intermediate, Evoc, Hazmat 1st
responder, hazmat refresher, pump operator
Fire Officer, Certificate May,09
Additional Education and Certifications:
Tyco Electronics
Managers Track 7/08 E-Tools for Managers 10/08
Managers Track Set Goals 09/08 Managers Track Ask for and
Provide Feedback 09/08
Managers Track Employee Review 10/08 Managers Track Introduction
09/08
Managers Track Self Assessment 10/08 Managers Track Define
the Direction 09/08
Quality Management System Orientation 12/08 Collaborative Discussion
10/08
Tyco Six Sigma Awareness Training 8/08 NYSWN MDR-8000 DS1 Operation &
Maintenance 3/07
Swn Quality Plan Orientation 12/08 NYSWN nyengsp Index
Overview & NYSWN Doc Process 12/08
NYSWN TSM-8000 Operator 11/07 NYSWN Network Operations
Center Overview 12/08
NYSWN Security Overview Training 12/08 Falcon Training 10/06
Unified Administration System Training 2/07 Basic - Introduction to
Cisco Routing & Switching 2/07
Advanced Cisco Routing & Switching Training 2/07 Network Operations &
Maintenance Training 08/07
Grounding & Surge Suppression Training 06/06 OpenSky - Unified
Administration System 9/07
OpenSky - System Administration 10/07 OpenSky - Regional Network
Manager Training 11/07
OpenSky Site Equipment Maintenance 3/07 Network Operations &
Maintenance Training 3/07
Regional Network Manager Training 2/07 OpenSky Site Equipment
Maintenance 3/07
Eastern Microwave, Inc:
Microwave Radio, Rockwell Collins, Linkert, Northern Telecom, Lab and field
test & install. DC Power plants, Telemetry, Switching, building and testing
new prototype equipment, Site Grounding, telecommunications, networking,
fiber, TTC Training (T-Birds, Firebirds), Granger and Rockwell multiplex,
badgers alarm boxes, T-Boss data alarm bus. Air conditioning, heating and
environmental control. Cad welding, bonding, ground grids, RF shielding,
RF screen cages, satellite up link, and terrestrial.
Transmission Media:
Power supplies, wave guide and diversity antennas: high capacity digital
and analog microwave radio systems conveying voice, Video and T1 to OC12 +
data systems. Systems configuration includes: hot standby and frequency,
space and angle diversity systems, fiber multiplexers and coaxial broadband
cable plants, fiber optics.
Network Technologies and Software:
IDNX (ISDN) networks. CDVM/RDVM data over voice muxes and multidrop
communications configurations. TCP/IP Internet work using Wellfleet routers
from AFN's to BCN's covering ten cities and over 200 T1 links. Frame
Relay, DSO, through T1 customer cascade switches. NNI connections. HP
Openview configuration and maintenance on Solaris. Wellfleet, Cisco. Site
manager for router configuration and management. UNIX under Solaris,
profile and action Request Software. CMS-400 and CMS600 for management of
Racal RMD1690 dial-in modem nest. Xylogics annex comserver products for
SLIP and PPP, DOS, WINDOWS, NetWare IPX and TCP/IP, trouble ticketing and
billing information extraction from log files. Ethernet, Wan, Network
troubleshooting, 3Com, NT UNIX, DNS, TCP/IP, Novell, Solaris, Linux,
window 3.1,95, 98, 2000, Windows NT, Win XP, Win 2000 server, Win NT, Win
2003 server, Complete networks, Multi protocol networks, office, Word,
Excel, CRT, QuickBooks, FTP, Computer Video and Audio, more.
Phone 518-***-****
*******@*****.***
William F. Pierce 1504 Burnt Hill Road, West Fulton,
NY 12194
Multiplexing and Signal Processing:
DSO through OC3 level multiplexing, 10 bit compression and encryption. D-4
channel banks, 2 and 4 wire E&M, FXO, FXS, ARD, and OCU's, modem CSU, DSU
equipment nests. Video processing equipment such as clampers, distribution
amps, digital frame buffers and processors, encoders, decoders, scramblers,
sub carrier mods and demods.
Ancillary and Support Equipment:
Rectifiers, power supplies, UPS systems remote charger and generator
control interfaces. Remote fault reporting and control systems. Order
wire and telemetry channels. Full installation and planning of systems,
buildings, racks, support, wiring, equipment and alarms. Full knowledge of
power systems. T-Bird's 209A, 224 T-Bird, Drop and insert Fire Bird's, T3,
OC3, Multi Protocol testing and drop and insert fractional circuits frame
relay, ISDN, ATM, Frequency counters, Frequency generators, signal tracers,
power meters, phase deviators, RF sweeping, wave form monitor, spectrum
analyzer, Fotec Fiber tools.
Memberships:
Project Management Institute (PMI)
American Red Cross (Past Board Member, Trustee)
Otsego County Chamber of Commerce (Past Member)
Greater Oneonta Historical Society (Past Board member, Trustee)
West Fulton Fire Department (Past President)
IATSE Local 842 International Alliance of Theatrical Stage Employee and
Motion Picture Machine Operators (Business Agent)
Blenheim Fire Department (member)
Middleburg Rotary Club (member)
Oneonta Masonic Lodge (member)
Infra-Guard with the FBI (past member)
Middleburg Methodist Church
References:
Steven Feuer, Attorney At Law Kevin James Fred Fitte
Ford Ave Union Street Project Mgr Tyco
Elect.
Oneonta, NY 13820 Oneonta, NY 13820 Valatie NY
607-***-**** 607-***-**** (518) 784-
3861
Licenses:
Ham Radio, KC2TWX
NYS CDL License w /Passenger, Air brake, MC, Bus. (No marks)
NYS pistol Permit.
Medical, private pilot air plane
Availability:
Immediate Placement - Re-location is an option.
By reviewing my resume you will get a good idea of my accomplishments.
Thank you for your consideration, and please feel free to visit my personal
website on one of my UNIX servers @ http://wpent.com/~pierceb. I am
available to meet with you to discuss my qualifications at your
convenience. I can be reached at 518-***-****. I believe the combination of
my experience offers me the unique opportunity to make a positive
contribution to your firm. I look forward to hearing from you.
Thank you,
William Pierce
*******@*****.***
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