Sales Manager

RICHARD S. HUTNIK

845-***-**** ** Johnson Rd. LaGrangeville, NY 12540

*************@*********.***

SUMMARY

An experienced professional, possessing years of technical and non-

technical experience, a B.S degree in Management and a Masters degree in

Information Systems.

EXPERIENCE

Management:

Development Manager: Develop new services and handle promotion. Also

oversee the management of website (www.iagoweb.com) and a development and

support team, for the organization and The IAGO World Tour. The IAGO World

Tour involves hundreds of players competing annually at events over the

Internet and physical venues around the world.

Assistant Team Lead: Assistant team lead that supported over 700 diverse

AIX based machines essential to IBM chip design development. Trained and

mentored new team members. Worked with other teams to resolve technical

problems. Held meetings with internal IBM customers.

Information Technology:

Support Coordinator: Technical coordinator for multiple commercial

helpdesks providing phone support for numerous IBM customers. Documented

technical problems and routed tickets to correct queue for resolution.

Operational Monitoring: Monitored numerous Wintel servers on network for

various application and hardware problems.

QA Coordinator: Coordinated several projects concurrently. Organized,

scheduled, took minutes, and facilitated meetings with project teams

regarding SEI Levels 2 and 3. Liaison between management and ISO auditors.

Received award for assisting department in obtaining ISO-9000 compliance.

Software Development and Maintenance: Created and maintained multiple web-

based and stand-alone applications, including: a web-based helpdesk

application, purchase order systems, and a factory floor control program.

Gathered requirements, developed system and generated documentation

involving designs and test plans. Supported a globally deployed web-based

helpdesk application. Performed problem determination, and program

maintenance. Coordinated with geographically disperse teams involved with

development, test and support.

Software Test: Created and executed numerous functional and unit test

cases involving auto provisioning, web helpdesk application, and a factory

control program that integrated with SAP.

Operations: Installed code, reconfigured, and migrated machines. Performed

hardware diagnostics. Automated processes and improved operations.

Installed Wintel-based servers and applications.

Documentation: Updated standards documentation for division-wide QA

standards database. Created and modified documentation to meet ISO

compliance. Reviewed, created and modified documentation to meet ISO

compliance.

Consulting, Sales and Marketing:

Consulting: Conducted technical system studies, formally presented system

proposals. Advised on Web, hardware and software purchases and

utilization. Jointly developed a business plan to raise venture capital for

a prelaunch holding company.

Technical Sales and Marketing: Generated thousands of dollars in revenue

marketing, promoting, and selling info products over Internet.

Non-technical Sales and Marketing: Solicited new retail sites distribution

of marketing material, with an over 85% success rate in obtaining new

locations. Jointly managed distribution route for marketing material.

Advised on marketing decisions, and conducted market research. Advised on

purchasing, pricing, promotion, and display of retail products. Negotiated

rental agreement.

TECHNICAL KNOWLEDGE AND EXPERIENCE

Operating Systems: Windows 95/98/Me/2000/XP/7, Unix (AIX Korn shell,

Linux), Windows 2000, Windows NT 4.X, MS-DOS, VMWare, VirtualPC, VNC,

XWindows

Hardware Platforms: Wintel (Intel X86-based PCs), SP2, RS6000

Computer Languages: Visual Age C++, C, Visual Basic, C-Set++ for AIX,

PERL, SQL, Korn shell, XML, Javascript, Java, HTML, Visual Basic (ASP)

Internet Related Software: Dreamweaver, cPanel, Microsoft Frontpage,

Websphere Application Studio Developer, CuteFTP, Blogger.com, Vanilla, GIMP

Other Software: Lotus Notes, LoadLeveler, CMVC, Microsoft Office,

OpenOffice, Adobe Acrobat, Tivoli Event Console, Tivoli Service Desk,

Tivoli ThinkDynamic Intelligent Orchestrator, Novell, DB2, Citrix

Quality Standards: ISO 9000, SEI

EMPLOYMENT HISTORY

International Abstract Games Organization (IAGO) 2007-Present

Development Manager

Subcontractor to IBM 2004-2007

End-user Technical Support

Part-time and Self-Employment 1993-1996, 2005-2007

Sales, Marketing and Consulting

IBM 1997-2004

Software Development, Test and Support 1997-1998, 2000-2004

Quality Assurance Coordinator 1998-1999, 2002-2003

Unix (AIX) System and Application Administrator 1998-2000

EDUCATION

Master of Science, Computer Science/Information Systems

Marist College, Poughkeepsie, NY. Graduated: 1996, GPA 3.56/4.00.

Bachelor of Science, Management

Clarkson University, Potsdam, NY. Graduated: 1994, GPA 3.69/4.00.

Associate of Science, Business Administration

Dutchess Community College, Poughkeepsie, NY. Graduated: 1992, GPA

3.40/4.00.

Resume of Richard Hutnik 845-***-****

*************@*********.***

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