Human Resources Manager

SUZANA R. MEFFEN *** Darnell Ave.

Gurnee, IL

***31

abmte3@r.postjobfree.com Ph: 847-***-****

PROFESSIONAL OBJECTIVE

A Human Resource Management position capitalizing on well-rounded

background in corporate HR operations and benefits administration.

SUMMARY OF QUALIFICATIONS

• Thirteen years experience in human resources as a manager, generalist,

compensation and benefits specialist as well as recruiter.

• President of a volunteer-run, not-for-profit, children’s sports

organization that includes 300+ participants including coaches and

junior coaches.

• Three years in retail management training and developing team leaders

and store executives at the store and district level.

• Insightful, logically-thinking problem-solver; locates and applies

solutions to decisive factors.

• High energy innovator, experienced in conceptualizing, planning and

directing HR functions, procedures, training and incentives. Culturally

sensitive; committed to diversity.

• Trainer who empowers both staff and managers as problem solvers

through focused training programs.

• Strong research and analysis skills; compile, format, interpret and

apply results of statistics/surveys to optimize resources.

• Excellent skills with Microsoft Office products including Word, Excel,

Outlook, Explorer and Power Point. Also very skilled in numerous

other applications, databases and client software.

• B.S. degree in Management with concentration in Human Resources.

• SPHR certified professional

PROFESSIONAL EXPERIENCE

8/07-Current LTD COMMODITIES LLC Bannockburn, Illinois

EMPLOYEE RELATIONS MANAGER

Hired to manage the Employee Relations and Employee Services

functions for a fast-growing catalog retailer. Develop strong relationships

with all levels and departments of the Company to identify and control

employee relations issues. Manage the planning and execution of

SUZANA R. MEFFEN 748 Darnell Ave.

Gurnee, IL

60031

abmte3@r.postjobfree.com Ph: 847-***-****

employee events such as monthly treats, awards banquets, and luncheons

for entire company. Manage a staff of 7.

Act as the company liaison for employee issues such as harassment,

performance management, and disciplinary action.

Review and approve any formal discipline as well as termination

requests to ensure employees are treated fairly, policies are

interpreted appropriately, and managers are provided with the proper

tools to deal with poor performance and policy violators.

Conduct thorough investigations involving employee concerns and

recommend appropriate resolutions in both office and warehouse

environments.

Assist in the creation, review, and communication of all company

policies and Human Resources procedures.

Partner with managers in all areas to ensure they understand how to

appropriately administer policies and performance management tools

for employees of all levels.

Created first Employee Relations training course for Supervisors and

above. Course outlines importance of creating a positive employee

relations environment and their roles and responsibilities to maintain

that positive environment.

Create plan and budgets for all employee events at both the

Bannockburn and Aurora facilities.

By analyzing consumption habits and seasonal changes in headcount,

we were able to reduce waste and host events that were much more

enjoyable for all employees.

Manage Employee Store operations for the Bannockburn facility.

Increased sales for our annual Family Store Event by 50% by

changing the venue to accommodate more people, and obtaining full

cooperation of warehouse and Human Resources staffs.

Increase efficiency of Employee Services function by working with

my direct reports through coaching, clear communication of

expectations and goals. Staff has now taken on full responsibility of

employee events for both locations and Employee Store operation for

both locations.

Continuing to be a strong team contributor by taking on

responsibilities on the following areas due to reduced staffing;

recruiting, workman’s compensation, benefits enrollment, training,

and compensation analysis.

PRODUCT DEVELOPMENT TECHNOLOGIES, INC. Lincolnshire, Illinois

12/05-6/07

HUMAN RESOURCE GENERALIST

SUZANA R. MEFFEN 748 Darnell Ave.

Gurnee, IL

60031

abmte3@r.postjobfree.com Ph: 847-***-****

Hired to create first-ever HR department for this engineering consultancy. Initially

identified HR issues with company’s EEO and OSHA compliance status; reviewed

all company information. Interviewed and compiled input from department

managers. Defined needs of both the company and employees; systematically

established processes and procedures to help company prosper and grow.

Reviewed Employee Manual to insure compliance with local and federal labor

statutes.

Consulted with attorneys to revise policies as needed.

Completed full audit of employee files to insure they were complete, organized,

and compliant.

Successfully recruited and hired 30 employees at all levels in 12 months.

Creating a consistent and effective review system for managers and staff

including peer review.

Improved annual benefit enrollment process by educating employees about the

plan options, and changes from the previous year allowing employees to make better, more

informed choices.

Coordinating training program for engineers from the Ukraine including US

visa approval, accommodations, transportation, performance reviews and compensation while in

the US.

Launched training course for hiring managers on proper interviewing and hiring

procedures to help keep hiring process consistent and compliant.

Coach supervisors on how to handle performance issues including proper

documentation and improvement strategies.

Successfully planned the annual Holiday Party and All Company meeting, as

well as smaller employee events.

TARGET CORPORATION Waukegan, Illinois

9/02-12/05

SALESFLOOR EXECUTIVE - SOFTLINES

Member of store management team; responsible for area that generated 30% of the

total store business when I arrived to generating 40%-45% of total store business

currently. Created stability with a team that was without a manager for 6+ months

prior to my placement. Through training and hands on coaching of all levels of

team members within the store, the presentation and replenishment in softlines was

greatly improved and resulted in consistent double-digit sales increases in each

department for the last 2 years.

Manage a team that ranged from 5 to 35 team members depending on shift.

Successfully transitioned four team leaders into my area of which two were

chosen to open the first Super Target in the area.

Facilitate weekly team leader meetings at the store where topics such as

performance issues, ad issues, new processes and procedures are discussed.

SUZANA R. MEFFEN 748 Darnell Ave.

Gurnee, IL

60031

abmte3@r.postjobfree.com Ph: 847-***-****

Train team leader staff on topics such as Managing Inclusion, The Challenge of

Change, Performance Management, and Stress Management.

Train newly hired executives at Target Business College on the management

and proper merchandising of the softlines area.

Acted as the executive sponsor for this year’s intern, which included creating

his training schedule and special project as well as prepping him for his final interviews.

Took on the added responsibility of payroll and Fast, Fun,and Friendly

Committee while the Human Resources Executive was on leave.

Coordinate volunteer events and volunteers at the store level to help give back

to the community we work in.

SENTRAL ASSEMBLIES & COMPONENTS, INC. Mundelein, Illinois

8/00-5/01

HUMAN RESOURCE GENERALIST

Member of management team; worked directly with president of production

company to create first-ever HR department. Initially identified HR issues with

company’s EEO and OSHA compliance status; reviewed all company information.

Interviewed and compiled input from department managers. Defined needs of both

the company and employees; systematically established processes and procedures to

help company prosper and grow.

Teamed with president in creating an organizational structure and job

descriptions to halt fast management turnover.

Revamped recruiting process and use of outside recruiters.

Wrote FMLA policy and rewrote vacation policy.

Reviewed HR documentation for ISO 9002 compliance certification.

Implemented peer review system for managers and staff.

Researched, sourced and sold president on a benefits plan for production

workers with better coverage at a lower cost than existing plan for administrative staff.

Implemented on-site ESL program; cut projected costs 50% through state grant

and use of in-house resources.

Launched cross-cultural training course for managers directing ESL staff.

Created production training program that decreased quality errors and created

a more efficient production environment.

Coached production manager to empower line supervisors as problem-solvers

and trainers in documentation of employee and vendor performance.

HEWITT ASSOCIATES, LLC

5/99-6/00 Lincolnshire, Illinois

BENEFITS SPECIALIST

One of 12 analysts servicing 30,000 pharmaceutical employees nationwide.

Enrolled new hires in health, welfare and pension programs; processed changes in

SUZANA R. MEFFEN 748 Darnell Ave.

Gurnee, IL

60031

abmte3@r.postjobfree.com Ph: 847-***-****

status and coverage. Provided information to retirees. Coordinated termination of

coverage and payments to deceased employees/retirees.

Resolved Bayer’s pension account overages, errors, lost/returned checks and

other anomalies with controlling bank.

Recognized by account executive as telephone scheduler for consistently

ensuring team met response time goals.

Independently researched pension procedures and laws for ex-patriot retirees.

HRADVANTAGE, LLC

6/97-5/99 Waukegan, Illinois

CLIENT SUPPORT SPECIALIST

Recruited after internship as primary client contact for compensation consultant

firm. Maintained up-to-date salary survey library. Created, sent out and compiled

results of small surveys in Excel format for analysis. Managed accounts

receivable function.

Took charge of time-sensitive Kentucky hospital/home health

compensation survey needed as prelude to larger survey.

EDUCATION ELMHURST COLLEGE Elmhurst,

Illinois

9/95-5/98 Bachelor of Science; Business Management/Human Resources

Case study of corporate downsizing

3/06 Completed HR Generalist Certificate program sponsored by SHRM

12/07 Obtained SPHR designation

Active National Member of SHRM

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