Customer Service Quality Control
Resume:
Amy Howe
East Greenbush, NY ****1
************@*****.***
Objective: To obtain a challenging and responsible position, within a
successful organization, that will utilize and expand my
skills and offer opportunity for growth.
Qualifications/
Highlights: Strong computer skills in MS Excel, Access, Word, Power Point
and Outlook. Collections software: FSP, Touch , Interlink
(mortgages) and Prios (Repossessions)
Excellent written, verbal and presentation skills
Experienced in legal writing; Briefs, memorandums, contracts and
other legal documents
Trained in Alternative Dispute Resolution; which includes
Arbitration.
Interned with general practice attorney, Thomas Rohr,
Rochester New York, accompanied him to bankruptcy court,
family court, and client interviews
Internship at Albany County Crime Victim and Sexual
Violence Center. Trained in Rape Crisis Counseling and
Court Advocacy for domestic and sexual violence victims
President of the Law and Psychology Club at Sage College of
Albany 2004-2006
Education:
Bachelors Degree, Law and Psychology, Sage College of Albany, Albany,
New York, 2004 - May, 2006
Associate Degree, Paralegal/Legal Studies, Rochester
Business
Institute, Rochester, New York, 2002-2004
Experience:
Collections Supervisor
SEFCU-Federal Credit Union
Albany, NY 12206
Conducted one on one review meetings with collectors
Trained new employees
Monitored and reviewed calls by collectors
Researching and resolving member issues
Handled all escalated/problem calls
Negotiated payment arrangements with members for delinquent
accounts
Assisted collections paralegal with Chapter 7 & Chapter 13
bankruptcies
Managed all Servicemembers Civil Relief Act accounts
Collected on and managed SEFCU Visa Credit Cards
Handled loan and Visa charged off accounts
Conducted loan refinances/workouts
Managed and approved all loan extensions
Assigned vehicles for repossession
Managed excel spreadsheets for repossessed and redeemed
vehicles
Worked with Foreclosure Specialist on collecting delinquent
Mortgages and Home Equity Lines of Credit
Worked on Negative Share accounts and potential fraud
transactions
Assisted CUNA representative on insurance claims
Contracts Administrator
Oldcastle Precast Inc. Building Systems Division
South Bethlehem, New York
Reviewed Contracts and Purchase Orders for new customers
Marked up/modified contract agreements
Contract Negotiations
Corresponded with customers on a daily basis about contract related
issues and concerns
Attended job sites and kick off meetings
Worked with sales dept. on Proposals and scope of work
Kept track of scheduled erection/delivery dates
Accounts Receivable Specialist
Oldcastle Precast, Inc., Building Systems division South Bethlehem
New York
Debt collections, hard and soft calls
Customer credit checks
Gathered all credit documentation for new customers
Handled change order and back charge requests
Prepared and gathered information for close out documents
and warranties
Handled and approved credit for new customers
Reviewed contract payment terms with customers
Managed all tax exempt forms and issues
Filled and prepared Insurance Certificates through Liberty Mutual
Guest Service Agent/Night Auditor, Hampton Inn and Suites, Victor,
New York, Hampton Inn, Latham New York, Hampton Inn Albany,
New York (Wolf Road), Hampton Inn and Suites, Albany, New
York, 2003-April, 2007, Comfort Inn & Suites, E.Greenbush,
NY
Controlled multi-line switchboard
Credit card reconciliation
Experience in tax exempt billing, Direct billing issues and
discrepancies
Adjustments and Credits
Assisted in other departments when needed
Trained in Night Audit
Trained new employees
Ensure Quality Customer Service
Assist with guest concerns to accommodate complete satisfaction
Machine Operator/Safety Coordinator, Pactiv Corporation,
Canandaigua, New York, 2000-2002
Ran production lines
Quality Control
Supervised production line packers
Held safety meetings
Managed and Implemented decisions and procedures
Trained new employees
My references are available upon request.
Contact this candidate