Alessandra M Nicoletti

**** ******** *** ****: (760) 237-

4007

Oceanside, CA 92057 abmtam@r.postjobfree.com

Cell: 858-***-****

Business team alignment presenting technical solutions to address business

needs. Progressive resource and vendor management experience, strategic IT

infrastructure design, process reengineering, project design, change

control and configuration management, evaluation of new technology, present

new business opportunities, contract negotiations, provider relations and

budget reduction, Proven ability to effectively analyze and manage

technical and business operations for the implementation of new solutions

to optimize operational efficiency, increase stability and decrease cost.

Experienced in business audits. Excellent communication skills that vary

from executive management to end user level.

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Qualification Highlights

*Information Technology *Telecom *Help

Desk/Desktop Support

*Executive Management *Networking *Business

Technology Alignment

*Client/Server Technology *Budget Reduction *Cross

Team Alignment

*Infrastructure *Vendor Management *Strategic

Technology Solutions

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Professional Experience

LPL Financial, San Diego, CA

Vice President of BTS (IT) Operations 01/2008

- 11/2009

. Developed, lead, administrated, and coordinated data center

operations, integration services, stability engineers, level II

engineering, security, telecom, help desk and field technician teams.

. Worked directly with the Sr. VP and CIO, setting the short- and long-

term strategic objectives while providing the management necessary to

achieve profits, growth and goals of the organization.

. Identified and communicated the strategic objectives and determined

the specific information required for management.

. Reviewed and evaluated projects based on management's requirements and

priorities.

. Provided the framework for planning and communication.

. Achieved desired results through the use of budgets, proper contract

negotiations, and efficient decision making. Managed Budget of $8

Million

. Met requirements for SCC and other regulations applicable to systems

operations and ensures corporate compliance.

. Responsible for teams and success of SOX and SAS70 audits.

. Extensive experience in demanding, complex work environment and proven

ability to prioritize business needs and implement creative solutions

associated with a 7X24X365 mission critical business environment.

. Consistently increased customer satisfaction, quality, processes and

cost reduction.

. Designed ETS (Employee Technology Services) website providing self

service to our customers which resulted in a 40% decrease in customer

calls.

. Centralized and cross trained technical teams to provide our customers

with a single point of contact to provide a personalized service.

Jenny Craig, Inc., Carlsbad, CA

Director of IT 01/2006 -

01/2008

. Delivered technical solutions that improved key systems (Financial,

Inventory Management, Pricing, Supply Chain) reducing costs and adding

to the top line value.

. Delivered strategic technology projects improving redundancy,

reliability, scalability and providing risk mitigation for business

continuity.

. Responsible for technical team which I transformed for efficiency and

cost reduction.

. Delivered a technical framework that supported the business vision.

. Chaired Steering Committee to support company vision, prioritize

departmental projects and presented future application road map.

. Designed, presented and deployed a 7 million dollar centre open

infrastructure to support future company growth and vision.

. Directed a critical web development project with many challenges back

on schedule to a successful deployment regaining executive

credibility.

. Responsible for OMS project to from design stage to go live.

. Implementation of IS policies, procedures and technology

standardization.

. Assessment of operational impact for new products, product

enhancements and related projects, new employee and consulting

selection and development

. Extensive experience building and maintaining a 24/7 support strategy,

designed a new centre infrastructure to support current systems with

the versatility of supporting future growth and any new applications.

Tarsadia Hotels, Newport Beach, CA

Director of IT 12/2004 -

01/2006

. Evaluated infrastructure and presented required redesign to address

open concerns and present efficiencies.

. Managed all technical aspects of all new hotel acquisitions

. Reviewed business needs and presented solutions technology solutions

. Created new 2006 goals for this company to continue infrastructure

optimization, automation, increase efficiency, high availability and

bring the company to a new level.

. Redefined policies, procedures and SLA's which resulted in increased

customer satisfaction.

. Established personal connections from executive to user level

. Vendor management and contract renegotiation to reduce costs.

Wyndham International, Dallas, TX

Director of IT Infrastructure 08/1999

- 01/2005

Aligned with executive management team supporting company growth.

. Executed contract negotiations with business teams and vendors.

. Researched information on new technology.

. Created and presented training programs for technical and business

teams.

. Managed and set goals for a highly skilled technical teams

. Designed processes and procedures

. Participated in the creation of a complete disaster recovery plan

including backup strategies and satellite solution for redundancy.

. Responsible for the maintenance and support of systems once deployed

in production, network design, QA and development in a large scale

infrastructure.

. Responsible for the design, testing, and deployment of all new

products onto our network infrastructure.

. Reengineering current environments to increase stability, efficiency

while decreasing costs.

. Managed and participated in complete large scale data center move.

Alameda Hospital, Alameda, CA

IS Manager (Acting Director of IT) 02/1994

- 01/1999

Vascular Surgery Medical Group, Oakland, CA

Information Systems/Business Manager 03/1989

- 02/1994

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Education/Certifications

. Merritt College -Oakland, CA

. Healds Technical College - Hayward, CA

. New Horizons Computer Learning Centers - Dallas, TX

. Breakthrough leadership

. Conversations for Action

. Tipping Point

. Train the Trainer

. Medical/Medicare Compliance

. CMMI (Capability Maturity Model Integration)

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Awards/Publications

. CIO Decisions Magazine 2007

o Article on new successful Jenny Craig Infrastructure design and

implementation.

. Computerworld 2007

o "Upgrade WAN to 500 Sites"

. Wyndham 2004

o 54th Ranking Information Week 500

. Premier 500 Best in Class Computer World Magazine

o Wyndham 2003 - #1 Website Market Metrix Hospitality Index (Third

Qtr)

. Information Week 500

o Best Practices in Travel CRM

. Forrester Research

o Best Hospitality Online Payment Security Policy

. Information Week 500

o CIO 100 Award CIO Magazine - Wyndham 2001 IT Operator of the

Year Hospitality Technology Magazine

. Wyndham 2000 CIO 100 Awards CIO Magazine

o IT Operator of the Year Hospitality Technology Magazine

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References

. References available upon request

Contact this candidate