Customer Service Medical

Kelsey Giambruno

*** ****** *** ? San Jose, Ca **128

Phone: 408-***-**** ? Email: ***********@*****.***

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Objective: Obtain a sales position with a company that will utilize

previous experience and skills to meet business objectives and support

commitments to customer service, employee development and continuous

improvement.

Work Experience:

Wallis and Wallis Insurance Services

Insurance Broker, 2009 - Present

- Sell multiple lines of commercial and personal insurance to new and

existing clients

- Assess risk profiles and insurance needs of businesses and individuals

- Property and Casualty Agent/Broker and Life Agent, California License

# 0G64067

Planned Parenthood Mar Monte

Clinic Manager, 2008 - 2009

- Supervised, scheduled and supported Medical Assistants, Nurses and

Doctors

- Established new operational processes and executed implementation of

electronic medical record (EMR)

- Created training materials and conducted training sessions for staff

on best practices, EMR and all concepts surrounding clinic services

- Worked closely with management and doctors to ensure medical protocols

and best practices were followed

Health Service Specialist, 2007 - 2008

- Educated and counseled clients on Planned Parenthood services,

including funding sources, available contraception, sexually

transmitted infections and pregnancy options

- Prepared clients for exams and assisted in exam room when needed

Zibibbo Restaurant

Server, 2006 -2007

- Interacted with kitchen, bar and managerial staff to provide

exceptional customer service

Education:

Bachelor of Science-Health Science, June 2006, University of California

Santa Cruz, GPA 3.4

Relevant Skills:

- Intermediate medical Spanish and conversational Spanish

- College coursework includes but is not limited to Human Physiology,

Psychology of Women, Biology of Disease, Mammalian Endocrinology,

Genetics and Immunology and completed laboratory courses to supplement

Genetics, Cellular Biology, Physiology and Organic Chemistry classes

- Proficient in Excel, Word, Power Point and NextGen

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