Marivel Brennan

***** ****** **. ******, ** ***28 Home#: 239-405-

**** ****#: 239-***-****

QUALIFICATIONS SUMMARY

. Excellent leadership qualities: capable of motivating all levels of

personnel to meet and exceed their potential

. Action Oriented: Motivated to take on challenges and seize opportunities

for improvement and development

. Strong interpersonal, communications and presentation skills

. Change Management: Able to lead change and process improvements in a

dynamic environment

. Team Building: Ability to build strong teams and cultivate teamwork

. Organizational Agility: Able to exhibit and manage from a keen awareness

of organizational culture; get work done through formal and informal

organizational channels

. Discipline and Work Ethics: Proven ability to work virtually through

excellent time management, organization and work ethic and discipline.

PROFESSIONAL EXPERIENCE

BUSINESS OBJECTS/SAP, Miami, FL 2007 - 2009

Formerly, Crystal Decisions & Seagate Software

Senior Director, Sales Consulting, Latin America

. Successfully managed geographically dispersed team ( Brazil, Mexico,

Argentina, Chile, Caribbean) of Sales Consultants in Latin America who are

responsible for:

o Sales Support - Request For Proposals (RFP), solution presentations,

demos and Proof Of Concepts (POC), identifying customer pains and

selling business value, mitigating opportunity risks

o Partner Support - Presentation and training sessions for Partners

o Marketing Support - Customized demos, Marketing Events and leads

. Budget responsibility for Latin America Sales Consulting

. Proven track record of sales success and consistently meeting and

exceeding sales goals by over 100%

. Recruited, hired and retained capable, competent and talented Sales

Consultants

. Developed Sales Consultant learning plans

. Responsibility for team development plans and quarterly MBOs

. Member of SAP/Business Objects integration team

Sr. Manager, Customer Quality Manager Team, Sales Consulting

2006 - 2007

. Managed (6) Customer Quality Managers throughout North America who

handled Most Strategic Accounts

. Developed strategic, long term relationships with key accounts

. Ensured Customer Satisfaction and revenue generation for strategic

accounts in North America

. Worked with other entities to improve processes within organization

. Provided Support to Sales Organization

. Budget responsibility for Department

. Responsible for team development plans and MBOs

. Involvement in International Field Advisory Board

. Worked with higher management to help define and roll out Sales

Consulting vision

Customer Quality Manager, Sales Consulting

2003 - 2006

Developed "trusted advisor" status with Business Objects' most strategic

accounts

. Achieved proactive and informed customer interactions by understanding

business and requirements

. Worked collaboratively with Business Objects Departments to ensure

customers achieved Business Intelligence goals with Business Objects

solutions

. Identified growth opportunities in accounts

. Provided support to Sales Organization to help close revenue

opportunities

. Worked with other Departments to identify process gaps and work towards

improvement

. Presented quarterly program updates to Sales and Sales Consulting

Management

. Management responsibility for team for six months while Director was on

maternity leave

Customer Loyalty Manager - North America

1999 - 2003

. Managed geographically diverse group, consisting of 5 Loyalty Managers

and 1 Partner Manager in North America

. Recruited and hired Loyalty Managers

. Responsible for team quarterly objectives, personal development plans and

annual reviews

. Identified top process issues in North America and collaborated with

European Manager to identify top Global issues

. Provided guidance to Loyalty Managers to help drive process improvements

in Organization

. Conducted meetings with District Sales Management, delivered customer

survey results and identified areas for improvement to increase Customer

Loyalty Index

. Budgetary Responsibility for Department

. Member of Enterprise Readiness Initiative to develop a company roadmap

for successful implementations of Enterprise Accounts

VANTIVE / PEOPLESOFT 1998 -

1999

New York, NY

Customer Success Manager

. Managed relationships with 15 strategic accounts

. Served as primary "post sales" point of contact for customer

. Escalation management for critical issues

. Informed Customers of new Products and Releases

. Identified new revenue opportunities

. Encouraged, Organized and supported User Groups

Previous positions:

Geotek Communications - Director Customer Service

1994 - 1998

Verizon - Customer Service Manager

1982 - 1993

AWARDS

President's Club 2008, 2005 Regional MVP 2005 Q3

Sales Consulting MVP Award 2006 Q1 Financial Service Team Award 2004 Q2

President's Award for Teamwork 2005 Managers Award 2001

Pre-Sales Achievement's Award 2005

Q4, Q1

PROFESSIONAL DEVELOPMENT

. Strategic Selling - Miller Heiman

. Leading Self - Crystal Decisions

. Customer Centric Sales - Business Objects

. Transition to Management

. Interaction Management

. TQM (Total Quality Management)

. The SalesMaster

Other:

. Fluent in Spanish - verbal and written

. Some fluency in Portuguese

. Computer proficient, including Microsoft Office Suite, Webex,

Livemeeting, Salesforce.com, ACT, Peoplesoft

EDUCATION

New York City College of Technology - Brooklyn, NY [pic][pic][pic]

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