Customer Service Sales

DANIEL SPREDEMANN

*** ********** ****, ********, ********* 53027 262-***-**** 414-***-**** ******.**********@*****.***

Strategic Planning ~ IT Security and Governance ~ Project Leadership ~ Operations Analysis

Organizational Transition Planning ~ Conflict and Problem Resolution ~ Relationship Building

High energy professional with 10 years combined experience in information systems operations and technical services industry

with diverse background in creating and supporting internal controls for SOX, departmental startup, staff development,

policy/procedure development, training, technical and sales support, cost reduction, and leading organizational change. Highly

effective in leading and motivating people and very passionate about delivering high quality customer service. Prominent

business characteristics include:

Accustomed to coordinating technical and non technical personnel as well as in identifying requirements, organizing

projects, and planning technologies

Hands on manager with the ability to lead, motivate, and direct technical teams and projects

Proven success in reducing costs, improving efficiency, and increasing productivity

Career history includes introducing key technology solutions using available tools and technologies to changing needs of

dynamic business environment

TECHNICAL SKILLS

Microsoft Project Microsoft Visio Microsoft Office: Access, Excel, PowerPoint, Word Active Directory Windows

Operating Systems: 2000, XP, Vista, Windows 7, 2003 Microsoft SQL Server: 7.0, 2000, 2005 PL/SQL LAN/WAN

TCP/IP Symantec Control and Compliance Suite PeopleSoft Financials/PeopleSoft Human Capital Management Application

Security Enterprise File Server Administration Knowledge of ITIL V3 and COBIT

PROFESSIONAL EXPERIENCE

Brookdale Senior Living Incorporated Milwaukee, WI

PROJECT LEAD, PROJECT MANAGEMENT OFFICE 2006 2009

A $3.3 billion leading provider of high quality senior housing in the United States.

Leveraged resources including consultants, technical staff, application functional managers and departmental leadership for

the design, development and introduction of supporting internal controls for Sarbanes Oxley compliance.

Improved back office operations through successful centralization and introduction of critical applications access controls.

Assisted with the design, development and introduction of IT Security and Compliance department.

Effectively reduced information asset risk to the Finance, Human Resources, Sales and Marketing, Payroll and Information

Technology departments.

Achieved year 1 SOX compliance.

INFORMATION SYSTEMS SECURITY ADMINISTRATOR

2006 2009

Oversaw more than 35 thousand identities providing exact and reliable customer service to more than 550 care facilities

nationwide.

Trained and mentored information systems security staff responsible for providing high quality end user critical systems and

application access services.

Involved with continual service improvements resulting in improved client service satisfaction and reduction in reported

incidents by 35%.

Directed mergers and acquisitions critical application consolidation projects within Human Resources, Finance, Sales and

Marketing, and Information Technology departments.

Executed daily operational application and various server related administration and support tasks.

Organized and delegated daily departmental tasks and support services.

DANIEL SPREDEMANN

351 Settlement Road, Hartford, Wisconsin 53027 262-***-**** 414-***-****

******.**********@*****.***

Honeywell International Incorporated Milwaukee, WI

SENIOR SYSTEMS INTEGRATION SUPPORT ENGINEER /CLIENT SERVICE 1999 2005

An $11 billion strategic business group.

Played a key role as part of the of the enterprise security management systems integration team producing high quality

systems integration and pre and post sales technical support services resulting in increased revenue from $12 to $40 million

and market share of installation base by 50% over a three year period.

Created and maintained reseller and technology partner relationships through the delivery of high quality technical service

and exceeding customer expectations.

Developed effective systems integration technical documentation, which optimized implementation time efficiencies of

product distribution channels while increasing product sales and revenues.

Involved with a team to organize and develop technical support service level agreement program, resulting in increased

revenue and improved product support response.

Granite Microsystems, Incorporated Mequon, WI

TECHNICAL SUPPORT AND SERVICE COORDINATOR 1998 1999

Executed daily production line tasks utilizing established manufacturing policies and procedures for the production of high

quality industrial based systems.

Negotiated with technical services and manufacturing teams to improve systems quality, which led to 20% improvement in

systems output.

Utilized established quality control processes and procedures to improve systems shipment quality which reduced systems

packaging, shipment and production costs

EDUCATION

BACHELOR OF ARTS IN INFORMATION SYSTEMS MANAGEMENT

Ottawa University, Brookfield, WI

SELECTED COURSEWORK IN ENGINEERING AND APPLIED SCIENCES, PROGRAM IN ELECTRICAL ENGINEERING

University of Wisconsin, Milwaukee, WI

CERTIFICATIONS

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 FOUNDATION (ITIL)

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)

CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT – IN PROGRESS

AFFILIATIONS

Project Management Institute (PMI)

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