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Sales Customer Service

Location:
Westmont, IL, 60559
Posted:
May 11, 2010

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Resume:

Victoria L. Mitchell

**** *. **** ***.

630-***-****

Westmont, IL 60559

abmt3p@r.postjobfree.com

Highly motivated professional with success in marketing, sales and

management. Successfully provide premier service to each client through

all phases of a project. Extremely skilled in time management to

prioritize and manage multiple projects in addition to day to day

activities. Exceptional communicator; quickly establishing positive rapport

with clients; adeptly develop/persuade teams to achieve highest level of

performance and productivity. Able to perceive needs, make astute

decisions and resolve issues during stressful situations.

QUALIFICATION SUMMARY

LEED Green Associate Microsoft Office Literate Business

Management

Consultative Sales P&L Statements Self Managed

Strategic Planning Project Analysis Contract

Negotiations

Solid Entrepreneurial Skills Budget & Financial Reconciliation Cost

Analysis

PROFESSIONAL HISTORY

Continental Toyota/Sion; Hodgkins, IL Sales and Leasing

Consultant 2009 - 2010

2nd largest Toyota Dealership in Illinois offering new and used vehicles.

. Create customer client data base referring to it as sales offerings

arise.

. Select vehicles and test drive to assure it meets customer needs.

. Collaborate on direct and email campaigns promoting new location and

Sion events.

S.N. Peck Builder, dba: Case Handyman & Remodeling Remodeling Consultant

2007 - 2008

Chicago based franchise with gross sales of 2.5 million, focused on mid to

high end residential remodeling projects in downtown and North Shore Areas.

Projects include but not limited to: kitchen and baths.

. Top Sales Performer

. Project management from initial client meeting to completion of

project.

. Assist clients with product knowledge, ensuring quality integrity and

customer satisfaction.

Pella Windows & Doors; Oakbrook, IL Sr.

Sales Consultant 2001 - 2006

Nation wide company of top energy efficient windows and doors, "Viewed To

Be The Best".

. Best Sales in region, exceeding monthly sales goals through maintained

client relationships.

. Sales to homeowners and contractors identifying, needs, cost and

providing options.

. Order, schedule and tract deliveries, following job-site to

completion.

Exelon Corp. (formerly Unicom); Westchester, IL Utility Credit

Analyst 1998 - 2001

Parent Company of ComEd. Start up of deregulated utilities (gas and

electric) for industrial & commercial industries.

. Partner with Customer Service Operations Manager and General Manager

as credit investigator. Determine credit worthiness through banks,

vendors, credit scoring and Dunn & Bradstreet Report.

. Assisted in creating the utility budgets & forecasts for client's

properties.

. Review rate and tariffs determining programs available to client

. Designed and implemented cost efficient communication center,

increasing productivity by 28%, becoming the hub for the entire

customer service area and other nearby departments.

. Created new flow charts to expedite customers' unresolved credit

inquiries reducing the use of temporary workers saving $70K in annual

operating labor costs

Victoria L. Mitchell

Page 2

Coldwell Banker; Tinley Park, IL Licensed Realtor

1996-1998

. Residential sales agent in the Chicago Southwest Suburbs.

. "Top Performance Award" and Marquee Award Recipient.

ADDITIONAL EXPERIENCE

BBM, Inc.; Chicago, IL Commercial Real Estate Manager

. Multiple sites in the Chicagoland areas: Lakeland Plaza, Fox Lake, IL.

Rush Street property and several Naperville properties.

. Demolition of Naperville's downtown location at Washington and Chicago

Street, current site of Barnes & Noble Bookstore and Restoration

Hardware.

. Responsible for P&L Statements, construction loan payouts, rents,

leases and all accounting procedures.

. Generated additional income from a stagnant mall in Fox Lake, IL

gaining a positive net income restructuring a portion of the mall into

a movie theatre.

Victoria Properties, Inc.; Frankfort, IL President/Owner

Residential Construction Company building single and multi-family housing

in the southwest suburbs.

. Largest project consisted of 72 condominiums, designing 24 loft units

with spiral staircases and wrap around balconies.

. "Builder's Excellent Award" Presented by the Mayor, and Building

Commissioner of Tinley Park for exceeding and implementing new

building codes.

. Due diligence for FHA/VA Financing.

EDUCATION

B.S. Business Administration, Elmhurst College, Elmhurst, IL

Licensed Illinois Real Estate Agent, Coldwell Banker Referral Network

LEED Green Associate, Illinois

COMMUNITY SERVICES

Habitat for Humanity Building Volunteer in DuPage

County, IL

March of Dimes Event Volunteer for "The Single Best Bid", "Ride America"

and "Chicago's Chefs' Auction"

Avon Breast Cancer Walk Volunteer, Chicago, IL

Ronald McDonald's House Fund Raising Volunteer, OakBrook,

IL



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