Manager Management

Scott Hollar

abmt2k@r.postjobfree.com 210-***-****

Knightdale, N.C. 27545

JOB OBJECTIVE: ACCOUNT MANAGER

Summary of Qualifications

. Demonstrated achiever with working background in managing and developing

client/business relationships in various professional settings.

. In Depth successful experience in customer support/service atmosphere

including Information Technology and Computer Aided Design industries.

. Proven successes in developing, directing, and delivering detailed

presentations in hyper-complex corporate environments for numerous clients

and business panels.

. Active market research experience using in depth qualitative and

quantitative research methodology.

. Verified performance using Microsoft Office tools including Excel, Word,

Access, Power Point, and Publisher.

. Extensive database training and knowledge of multiple statistical

software packages including SAS, SPSS, and Prezza.

Account Management Experience

Account Manager - Advanced Engineering & Design

2004 - 2005

Belcan Corporation/Parametric Technology - Raleigh, NC

( Assumed the role of account manager for the eastern seaboard account

base. Primary responsibilities included managing existing accounts and

maintaining open communication between our business unit and valued

clients. Provided technical, financial, and managerial support to clients

to strengthen relationship and improve retention rates. This role

consisted of serving as primary contact for existing and potential

clients.

( Developed and coordinated quarterly client/customer satisfaction surveys

to indicate potential areas of improvement for our client base. Perform

analyses of the results of client satisfaction surveys by performing basic

modeling/analytical functions in Microsoft Excel. Presented findings and

recommendations to mangers for effective strategy development.

( Deliver highly detailed presentations to existing and potential Belcan

clients in person and via web-cast. Support outside sales team by

providing pertinent information concerning potential candidates that would

benefit from our products or services. Further, managed all monetary

transactions engaged between business unit and clients.

Account Manager 2

2005 - 2008

Rackspace Managed Hosting - San Antonio, TX

? Overall Function: Served as the direct line of communication with client

in order to manage, develop, and improve retention rates. #1 goal was

customer satisfaction and would go above + beyond to achieve that goal.

Interacted with various departments and other account managers to improve

business process strategies that would ultimately lead to superior service

and support for customers. Interact with multiple departments across the

company to understand their processes and provide ultimate internal

customer support. Manage workflow operations in order to facilitate all

project requirements designated by various departments. Facilitate project

specifications to appropriate team members in order to maximize

productivity. Track all projects assigned to team members in order to

maintain and prioritize appropriate goals. Present and distribute all

project related information to appropriate departments in order to maximize

communication.

? Deliverables: Coordinated setup of accounts for clients known as the

'Rackspace 101'. These introductions first and foremost established

working relationship with clients post sales process. The '101's' also

helped us better serve our clients by understanding their business at the

beginning of the relationship. Provided main line of support for clients in

identifying, troubleshooting, and solving technical issues for clients.

Also assisted in product upgrades, delivery, and communication. Served as

bridge between client and sales reps in order to communicate needs and

deliver those needs in an efficient manner.

? Process Development: Develop and implement research projects for

appropriate departments based on client interaction. Create and design

surveys for internal and external customers in order to assess areas of

improvement/problem solving/revenue generating/ and general research

inquiries. Conduct formal phone interviews with existing customer base to

actively identify areas for growth, product opportunities, and develop long

term strategies to ultimately provide superior customer support and

increase retention/acquisition rates. Manage Prezza Survey Software for

email surveys to our existing and prospect customer base. Perform

quantitative analysis of findings and present deliverables to stakeholders

of project.

Founder/Managing Director

2007 - Current

NFL Choice

NOTE: My business is in the process of being purchased and fully acquired

by an investment group. My only involvement now is the training of the new

technical admins and marketing/affiliate managers. Once the financials and

the contracts have been fully executed, I will no longer be involved with

this company. Therefore, I am actively looking for a new and exciting

professional challenge within an office setting.

? Website Development - Managed website development and all content from

ground up including intuitive Content Management System developed using

PHP/MySQL. Also, use FTP and HTML to manage script elements and necessary

functions outside of content management system capabilities. Create and

manage all front-end content using content editor and Content Management

System programmed in PHP/MySQL.

? Ongoing Web Content Management - Manage all website/blog/forum content

using Content Management System developed in PHP MySQL. Also use FTP and

HTML for content modification and development that go outside content

management capabilities. Daily updates to websites using CMS, FTP, and

HTML. Develop new content and update existing content as needed using

content management system. Develop improvements to content management

systems for future integration and management.

? Online Marketing (Organic/PPC) - Enacted aggressive marketing campaign by

utilizing Search Engine Optimization AND PPC campaigns using Yahoo and

Google. This process began with writing proper HTML tags, content creation,

keyword analysis, competitive analysis, article writing, technical

development, article submissions, and backend programming for

implementation. Conduct ongoing PPC management including metrics,

analytics, tracking, and experimental design. Currently conducting link

building campaigns for page rank increase and back-linking for keyword

density. Currently utilizing ongoing competitive analysis by analyzing

market position and tracking of competitors using Google Analytics

software. Tracking competitors positioning and ours by extensive Google

Algorithm analysis.

? Online Media Management - Manage all aspects of online media including

main websites, blogs, and forums. Manage ALL advertising initiatives on

behalf of clients including negotiation, analysis, development, planning,

and implementation. Manage all aspects of affiliate programs on behalf of

clients including negotiations, sales, development, and online

implementation. Manage all forms of media displayed on websites, blogs,

and forums including ongoing content management, updates, picture, logo

creation, enhancements, development, and maintenance.

? Email Campaign Management - Manage all aspects of email marketing

campaign using high-powered Marketing Engine (Blue Hornet/I-Contact). Up

to 4 mass email blasts a week to opt in customers to market new products

services, updates to their accounts, weekly newsletter, offer, promotions,

etc. Run ALL metrics and analysis to assess conversion rates, click

troughs, bounce rates, and overall success of each marketing email project.

Deliver results to advisory panel and make suggestions to enhance target

audience and overall success rate of effective email marketing campaigns.

Education

? M.A. Experience - 30 Credit Hours

2004-2005

N.C.C.U. - Durham, NC

?Thesis - Testing Kevin Majoribanks Model of Educational Performance:

Looking at the effects of family, socio-economic status, and cultural

origins of European 4th graders. (In Progress)

Studied advanced sociological concepts in research, statistics, data

collection, and analysis. Granted honors by maintaining 3.875 G.P.A for all

class-work. Complete all required class-work pursuant to Master's degree

including 30 hours of graduate level Sociology courses.

?Completion of Intensive Statistical Training Program

Play key role in developing sociological models by applying multiple

variable analysis using highly technical statistical software - S.P.S.S.

and S.A.S.

International Association for Educational Achievement-P.I.R.L.S. Database,

Hamburg, Germany - 2005

? B.A. Degree - Sociology

1999 - 2003

U.N.C.W. - Wilmington, NC

Study sociology with a concentration in research and analysis of social

phenomenon within society. Also, research issues involving current

criminal justice system and deviance in society. Perform

qualitative/quantitative research and analyze results by utilizing SPSS

software.

Technical Skills

Advanced knowledge and experience in the following computer programs:

. Word, Word Perfect, Excel, Power-Point, Access, Outlook.

. PHP/MySQL, File Transfer Protocol, Dreamweaver, Content Management

Systems, HTML

. Statistical Programming Packages- S.P.S.S., S.A.S., P.I.R.L.S.

. Equipment specifically designed for presentations and lecture material in

various settings.

Memberships and Affiliations

. Member, Society for American Sociologist

. Member, Summa Cum Laude, organization for academic excellence.

. Member, Alpha Kappa Delta, sociology fraternal organization.

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