Manager Customer Service

ROBERT L. BRIGGS

*** *** ****** ** . ********, MN 56128 . 507-***-**** . ***********@**.***

http://www.linkedin.com/pub/bob-briggs/14/218/3aa[pic]

AREAS OF EXPERTISE

Leadership Mentoring Budget Planning Team Building

P&L Responsibility Operations Management Change

Management

Project Management Continuous Improvement Product

Development

Strategic Planning Employee Development

Business Reengineering

PROFILE

. General Electric-trained executive with repeated successes in

manufacturing companies

. Innovative leader with extensive expertise in all business functions,

employee and team development in both private and public businesses

. Diverse product and multi-site management experience in both

traditional and matrix organizations in union and non-union

environments.

. Energetic leader, skilled communicator/team builder and adept

negotiator with process experience including semi-automated and

automated packaging, thermoforming, contract manufacturing, precision

machining, radio frequency sealing, mechanical and electro-mechanical

assembly.

. Proven ability to analyze business processes, product development and

growth opportunities and then introduce strategic and tactical

solutions that are rooted in continuous improvement through paradigm

changes, holistic approach, employee involvement and lean tools

. Built a strong base of knowledge and skills during the 2 year GE

Manufacturing Management Program

. Strengthened my Bachelor of Science Degree in Business Administration

from the Massachusetts College of Liberal Arts with a Master of

Business Administration from the University of Massachusetts

. Refined my negotiation skills through theory and role playing

attending the Program on Negotiation for Executives at Harvard

University.

. Augmented my MBA with an intensive-week long focus on Effective

Management of Production Operations Course at Dartmouth University.

. Inspired and validated my belief to demonstrate respect, dignity and

affirmation everyday for everyone in the week long Value of the Person

course by Wayne Alderson.

. Produced a stronger understanding of market based pricing through

Pricing Strategies AMA Seminar.

PROFESSIONAL ACCOMPLISHEMENTS

. Reduced inventory by 30% in 12 months and reduced director labor over

15% in two initial value streams using lean management tools.

. Reduced lead time from 15 days to 5 days using work cell and lean

tools.

. Increased performance of product family in work cell by 50% to 80%

over historical performance.

. Focused organization on customer expectations driving on time

shipments to 98.8%.

. Turned around company losing $600,000 during first 10 months to

producing a profit in 2 months

. Focused workforce on quality through empowerment and strong customer

service, resulting in growing profits 240%.

. Led and motivated all employees through major cultural change that

produced a positive, quality-focused team resulting in a 50% reduction

in product cycle time.

. Reduced staff 50% while managing 100% increase in business volume.

. Coached through disciplines leading to improvement of inventory

accuracy from less than 90% to 99.5%.

. Delivered most profitable year in company's 83-year history,

increasing gross margin 73% over previous year.

. Restructured organization, decreasing overhead staff cost more than

15% annually.

. Produced profit every year, the only profitable years in company's 12-

year history

. Moved and Integrated three separate businesses/acquisitions in budget.

Successfully producing products and servicing customers within weeks.

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CAREER SUMMARY

Fey Industries, Edgerton MN 2005-

2010

. $20M Privately-owned, manufacturing company producing promotional and

specialty packaging products.

Vice President-Order Fulfillment (Operations)

. Reported directly to President/C.E.O. Responsible for all

manufacturing, product development, supply chain, quality,

engineering, sourcing, shipping/receiving, warehouse, tooling,

production control and facility/equipment maintenance. Led 120

associates with 2 direct reports.

Cozzoli Machine Company, Somerset, NJ 1999 -

2005

. $20 million developer and manufacturer of custom packaging machinery

for the pharmaceutical and cosmetic industries. Company is also the

parent of MRM / Elgin Corp.

General Manager

. General Manager with P&L responsibility for all business operations at

both MRM / Elgin and Cozzoli, with activities including engineering,

product development, machining and assembly, quality control,

materials, sales, after-market sales, field service, and customer

service. Managed 100 employees through 6 direct reports. Reported to

President/Owner.

MRM / Elgin Corp, Menomonie, WI 1991 -

1999

. Leading designer and manufacturer of packaging machinery for the food,

cosmetic, beverage, personal care, and pharmaceutical industries, with

1999 sales of $7 million.

General Manager

. General Manager - P&L responsibility for all business operations

including manufacturing, engineering, quality, product development,

customer service and production and inventory control. Led 60+

employees through 6 direct reports and reported to President.

A-TEK Inc., Minneapolis, MN.

1990 - 1991

. Specialty-packaging manufacturer under exclusive contract to 3M for

audiotapes, videotapes, data products and point-of-purchase displays.

Packaging Manager

. Manager of Packaging -Reporting to the President. Responsible for all

aspects of packaging operations, including production, quality,

purchasing, scheduling, inventory control, manufacturing systems,

engineering, maintenance, warehouse, and security. Supervised up to

300 employees.

A-TEK, Inc., Pittsfield, MA.

1988 - 1990

. Contract manufacturer under exclusive contract with 5 different 3M

divisions to produce computer cables, anti-static bags and mats, and

electronic connectors.

General Manager

. Reporting to the President. Responsible for production, scheduling,

marketing, quality and inventory control, supervising 100 employees.

General Electric Company, Pittsfield, MA.

1973 - 1988

. Division designed and manufactured numerous systems for the United

States Navy, including Trident Missile Guidance and Fire Control

Systems as well as ship weapons and controls such as Aegis Director,

Phalanx Close-In Defense System, and MK 73 Director.

Manufacturing Programmer / Production Control Manager / Production

Control Supervisor

. Responsible for quoting and negotiating new business, cost control,

and delivery schedule. Also responsible for material purchasing,

inventory control, production schedules, and material movement.

Supervised up to 30 employees.

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BUSINESS ASSOCIATIONS

. American Production and Inventory Control Society

. American Society for Quality

. Managing Automation's Manufacturing Council

. Association of Manufacturing Excellence

~References available upon request~

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