Management Analyst

Laura J. Cochrane

***** *** ****** **** 425-***-****

Lynnwood, Washington 98037 abmt0p@r.postjobfree.com

Summary of Qualifications

t 9+ years progressive experience in all phases of the SDLC (Systems

Development Life Cycle).

t 5 years experience with e-Commerce and EDI including Oracle e-

Commerce Gateway, Gentran and ACH.

t 14 years commercial collections and finance experience.

t Analytical skills include performing project impact analysis and

creating project documentation such as work breakdown structures

(WBS) and requirements documents as well as functional and

technical specifications.

t Extensive business background; detail oriented; customer focused

and loyal team player.

Technical Expertise

PC: FTP, WIN 95/98/2000/NT/XP, Word, Excel, PowerPoint, FrontPage,

Outlook, VISIO and Reflections.

e-Commerce and EDI: ANSI X12, XML, HTML and Gentran.

Configuration Management: Endeavor, PVCS, Dimensions, Visual Source

Safe, Panvalet.

Database: Oracle, Access, HP Image, SQL, Toad.

Oracle: .e-Commerce Gateway, Order Management, Inventory, Accounts

Receivable.

Mainframe (IBM): MVS COBOL, Easytrieve Plus, JCL, VSAM, TSO, CA-7, CA-

1, File Aid,

GEAC financial applications. (HP): MPE.

Professional Experience

Business Analyst, Information Technology ? Mutual Materials ? Bellevue

? July 2008 - Current

Consultant position to perform business analyst work.

Ran PL SQL ad-hoc queries to answer business questions and support

IT actions.

Quickly learned Oracle e-Commerce Gateway, Order Management and

Inventory applications to implement purchase order (POI 850) and

advance ship notice (DSNO 856) transactions. I created work

breakdown structures (WBS), mapped EDI data to Oracle Order

Management interface files, created functional and technical

specifications and thoroughly tested.

Identified and resolved problems with invoice (INO 810) files which

greatly reduced delinquency.

e-Commerce and EDI Analyst, Information Technology ? Nordstrom ?

Seattle ? 2005-2008

Identified and resolved data flow and data integrity issues

associated with a complex EDI system, including interfaces to

financial, logistics, purchasing and ecommerce (web) sales systems.

Modified and tested EDI jobs and COBOL programs and documented

technical processes.

Responsible for ITIL problem and incident management; configuration

management and document management.

Key Accomplishment: Increased problem management initial accuracy

rating to 100% and maintained it for over one year. Provided trend

analysis and process improvement, which improved EDI data flow.

Business Systems Analyst and Web Design ? Millwork Supply Company ?

Seattle ? 2004-2005

Analyzed current website and designed new, more user-friendly site

to promote quality millwork, door and window products and millwork

services. Responsible for website content management.

EDI Support Analyst, Information Systems ? Expeditors International ?

Seattle ? 2002-2004

Researched, identified and resolved data flow, data integrity and

other problems with proprietary import, export and accounting

systems, including ensuring compliance with electronic advance

manifesting requirements for US and Canadian Customs.

Coordinated several internal and external departments and foreign

branch offices to resolve problems associated with movement of

freight and completion of documentation.

Documented technical processes and created EDI extract and

monitoring jobs.

Set up databases and tables required to activate EDI translations.

Interviewed new EDI Support Analysts and gave PowerPoint

presentations.

Key Accomplishment: Led project that resolved problems associated

with documents that could not be routed electronically. Analyzed

reports from current process in depth, identified problems, and

worked with programmers and Regional IS Managers to resolve them.

Reduced network traffic and allowed EDI errors to be corrected

faster. Resulted in significant savings in time and money and

increased customer satisfaction.

Laura J. Cochrane Page 2

Professional Experience (Continued)

Airborne Express ? Seattle ? 1981-2001

Applications Analyst, Corporate Financial Systems (2000-2001)

Quickly learned GEAC (MSA) Fixed Asset system and became primary on-

call support analyst.

Member of Oracle Financials upgrade project team.

Converted mainframe inventory files to conform to format required

for Oracle 11i upgrade.

Made changes and added documentation to several programs; redesigned

an email form and used FTP to transfer files to UNIX server.

Programmer Analyst and Applications Analyst, Payroll (1997-2000)

Lead analyst for disaster recovery and normal processing for an

enterprise payroll system. This included business analysis,

requirements gathering and all other phases of the systems

development life cycle (SDLC).

Analyzed, developed, tested and implemented third party software

(GEAC) tax and other system modifications.

Created ACH and other payroll EDI files.

Interviewed and trained two payroll analysts.

Led project to convert the company 401k plan from a monthly to a

weekly process which included coordinating activities with two

subsidiaries, several departments and an outside vendor.

Key Accomplishment: Increased stability of payroll system during

year-end, resulting in 'Exceeds Expectations' performance review

rating.

Entry Level Training Program Trainee (1997)

Intense 4-month program in mainframe development and support topics,

including COBOL, JCL, IMS, CICS, and Systems Analysis and Design

which was offered to outstanding employees and recent college

graduates.

Key Accomplishments: Received an 'Exceeds Expectations' performance

review.

Account Research Collector (1989-1997)

Praised by regional sales managers for managing and developing

excellent rapport with several of the largest domestic and

international commercial accounts.

Salvaged accounts by providing remedial action for billing and

rating issues.

Applied problem solving techniques that significantly shortened the

number of days to be paid.

Analyzed financial statements and made timely credit decisions.

Coordinated many departments and worked with management at all

levels.

Key Accomplishments: Dropped delinquency to record low levels and

consistently attained one of department's highest MBO (Management

By Objectives) percentages. Received 'Superior' performance reviews

even while attending night school to complete a certificate in

Information Systems.

Education & Professional Development

University of Washington

Bachelor of Arts Degree: Business Administration

North Seattle Community College

Certificate in Information Systems

Courses included : Visual Basic ? C ? Advanced COBOL ? BASIC ? UNIX

? Operating Systems ? Data Communications ? Systems Analysis and

Design ? Database concepts (RBASE) ? PC Skills: Access, Excel, and

Word Perfect.

Airborne Express

Small Project Management ? MS Project ? COBOL for OS390

GEAC (MSA) courses: Payroll Central and Online Technical Concepts ?

Installing and Maintaining Systems ? Online Data Communications

Interface and Technical concepts

Expeditors International

Level I and Level II Information Systems Certifications and Import

Training

Nordstrom

Information Systems Retail Certificate ? Basic Writing ?

Effective Communications

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