Quality Assurance Manager

Bruce H. Eckman

*** ****** ***** *****

Phone: 937-***-****

Troy, Ohio 45373-8623

Email: ********@*******.***

Quality Assurance Engineer

25+ years' quality assurance and manufacturing engineering and management

expertise in driving organizational success through the design and

implementation of Quality Management Systems (QMS), Continual Quality

Improvement, process procedures and control, and the development of

internal manufacturing and parts sourcing quality systems, processes, and

procedures.

Professional Profile

Successfully developed and implemented ISO-9001 QMS requirements across

multiple locations in unionized and non-unionized environments.

Spearheaded QMS design, implementation, and audited compliance for two

'start up' manufacturing facilities. Maximized positive performance in

Continual Quality Improvement, the Cost of Quality, process control and

improvements, compliance to customer requirements, and safety performance

by promoting employee training, participation, contributions and

recognition. Operations Management and Engineering background with

extensive machining, stamping, fabrication, and assembly knowledge and

skills.

Selected Accomplishments

. Developed and deployed to over 600 parts suppliers a Quality Assurance

Regulation that complied to ISO-9001 requirements;

. Improved parts quality compliance from 1750 ppm. to 130 ppm resulting in

an annual savings in excess of $650,000;

. Trained over 400 workers in the tools and techniques of quality

improvement, Process Mapping and Control, Statistical Process Control

(SPC), and High Performance Work Teams;

. Spearheaded process improvements utilizing Lean Visual Manufacturing

approaches that resulted in a 9% increase in process utilization, an

increased in process output of 12%, and a 14% reduction in process Cost

of Quality;

. Provided management leadership to over 200 workers in a three shift

manufacturing operation;

. Consulted, trained, and provided leadership for over 15 companies

assuring their successful development of ISO-9001 requirements, Cost of

Quality systems, quality system manuals, policies, and procedures, while

maintaining a strong focus directed at the mentoring and development of

their future leadership team.

Professional Chronology

Carey & Associates, Troy, Ohio

2008 - Present

Quality Systems and Improvement Consultant

Provide consulting and training services for manufacturing and service

businesses.

. Facilitate management education and support for continual improvement

through the use of quality management tools and methodologies;

. Train, develop, and provide guidance for the implementation and

conformance to ISO-9001 and ISO/TS-16949 Quality Standards;

. Provide operational improvements through the effective utilization of

strategic planning, management and supervisor training, high performance

work teams, and the development of a company wide commitment to continual

quality improvement.

. Delivery of hands-on quality improvement and process control technical

training including PDCA, PFMEA, PPAP, Process Mapping (SIPOC), SPC, COQ,

GD&T, PQCT, 5P, and other tools necessary to make continual improvements

part of the organizations culture.

American Honda Motor Co., Troy, Ohio

1993 - 2007

Assistant Manager ~ Parts Quality Assurance Department

. Provided leadership for 12 associates including Quality Engineers, QMS

Auditors, Q.C. Technicians and Parts Quality Inspectors;

. Developed short term and long range strategies for product and

supplier quality improvements and customer satisfaction;

. Provided leadership, training, and facilitation skills for staff

quality improvement teams and Honda's NH Circle Work Improvement

Groups;

. Planed, directed, and implemented programs resulting in compliance to

ISO 9001 and ISO/TS16494 requirements;

. Coordinated and facilitated quality, packaging, and cost containment

Source Improvement Teams at part supplier facilities where

countermeasures were necessary to assure the continuation of quality

parts, delivered on time, at a competitive price;

. Performed assessments to assure that new suppliers, existing suppliers

manufacturing new parts, and suppliers making process changes were

ready and capable of manufacturing parts and assemblies to applicable

specifications, certification, and packaging requirements.

Kaiser Aluminum and Chemical Corporation, Newark, Ohio

1989 - 1993

Quality Assurance Systems Manager RB&W Division

. Responsible for the development, documentation, auditing, and

improvement of Kaiser's QMS programs at three manufacturing

facilities;

. Systems registered to ISO-9001, ISO/TS-16949, British Aerospace, and

U.S. Department of Defense (DoD) requirements and regulations;

. Provide internal QMS consulting, training and QMS auditing at other

Kaiser facilities.

Ohio Stamping and Machine, Springfield, Ohio

1985 - 1989

Manager of Quality Assurance

. Manage all Quality Control and Engineering functions at two stamping

plants and one machining and assemble facility;

. Trained workers in GD&T, SPC, and floor inspection procedures;

. Worked closely with Sales Department to identify customer quality and

engineering requirements and assure compliance in all phases of

manufacturing.

Cooper Industries - Superior Engine and Compressor Division, Springfield,

Ohio 1979 - 1985

Continuous Improvement Administrator

. Responsible for the design, development, training, implementation, and

continuation of a successful Zero Defect Quality Improvement Program

within a facility of 450 employees. Results over a two year period

lowered the Division's Cost of Quality by $750,000.

. Facilitated training and implementation of an Engineering Value

Analysis System which resulted in significant product improvements and

cost containment.

Manufacturing Supervisor

Supervised a three shift manufacturing operation that included machining,

welding, heat treating, foundry, assembly, and testing operations.

Education

Wright State University, Dayton, OH

Bachelor of Science Degree Program

Major: B.S. in Operations Management

Minor: Communications

Erie Community College, Buffalo, NY

AS Degree Program

Major: Manufacturing Technologies

Professional Certifications

American Society for Quality (ASQ)

> Certified Quality Engineer;

> Certified Quality Auditor;

> Instructor for the ASQ Auditor Pre-examination Course, Columbus State.

Quality Improvement Facilitator Trainer Certification, Juran Quality

Institute

Certified Trainer and facilitator in Continuous Quality Improvement through

the effective utilization of improvement tools and techniques as applied to

cross functional problem solving teams and work groups.

British Standards Institute (BSI)

Trained per ISO 9000 and ISO/TS 16949 requirements as an Internal Quality

System Auditor.

Continuous Improvement, Phillip Crosby Associates

Certified trainer and facilitator for Crosby's Quality Improvement and Zero

Defect approach to Continual Quality Improvement and reductions in the Cost

of Quality.

Tennessee Associates Inc. (TAI)

Certified trainer and facilitator utilizing TAI Continual Process

Improvement tools and techniques.

Development Dimensions International (DDI)

Leadership Development - Interaction Management and High Performance Teams

Provided managers and supervisors with the skills, knowledge, and tools to

manage and improve employee performance.

Clark State Community College, Springfield, Ohio

Instructor for Statistical Process Control (SPC), GD&T engineering

drawings, metrology, and other quality engineering courses.

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