Customer Service Sales

Linde S. Summey

*** ****** **** ***. 153**-***-*** 6804 (cell)

Greenville, SC 29607 ***********@*******.***

Objective Obtain a dynamic, challenging position that contributes to the continued success of the business by

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applying process and people management skills from various global industries.

Masters of Business Administration, Clemson University, Greenville, SC 2010

Education

2002

BA, Language and International Trade, Clemson University, Clemson, SC

2008 present

Professional

Leigh Fibers, Inc. Wellford, SC

Experience

OPERATIONS SUPERVISOR

1. Oversee team responsible for an average of 400 inbound and outbound

shipments per month, both domestic and international.

2. Responsible for the selection and evaluation of domestic and international

logistics providers.

3. Work with the Sales team to analyze new business requirements, and ensure

continued customer satisfaction.

4. Communicate with Production staff on new material/shipment requirements,

and revise production schedule and/or shipment schedule based on material

availability.

5. Facilitate the international movement of material, working with foreign

vendors to ensure understanding of country of destination document and

material requirements.

6. Review commercial documents to confirm compliance with letter of credit or

other bank requirements.

7. Analyze and document all instances of delayed shipments or late presentation

of documents, and work with responsible parties to create and implement

corrective action plans.

8. Create and evaluate team and individual performance goals.

9. Conduct monthly meetings to discuss current status and to review relevant

industry updates.

Hapag Lloyd, AG, Atlanta, GA 2006 2008

IMPORT CUSTOMER SERVICE MANAGER (2008)

• Direct staff of 12 in all daily tasks related to customers importing cargo into the

Southeastern US, freight cashier issues, and VIP accounts.

• Responsible for all research and mitigation associated with US Customs fines and

penalties.

• Apprise staff of national and international Customs, USDA, and DOT regulations to

ensure compliance with risk management guidelines.

• Resolve all escalated customer calls regarding rail storage, container demurrage,

delays, and service failures.

Establish and monitor key performance indicators measuring job performance of

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staff based on clearly understood common goals.

Closely liaise with sales staff to ensure customer satisfaction.

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Organize training for staff and hold semi annual progress plan reviews.

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EXPORT CUSTOMER SERVICE MANAGER (2006 2008)

• Directed staff of 18 in all daily tasks, monitoring and adjusting daily workflow to

ensure maximum daily productivity.

• Acted as main point of contact for all escalated issues involving customers in the

Southeastern US.

• Ensured staff was up to date on the most cost effective routings for international and

national cargo.

• Apprised staff of national and international Customs regulations and commodity

bans to ensure compliance and limit exposure.

• Reviewed service contracts and routings to correctly apply rates to bills of lading

and updated contracts as necessary.

• Assisted Sales team in developing new business and managing established accounts.

• Evaluated staff performance and developed any necessary action plans to attain

desired level of productivity.

2003 2006

CP Ships (Lykes Lines, TMM Lines, Contship Containerlines, Anzdl, Italia

Lines), Tampa, FL

EXPORT DOCUMENTATION/ US MANIFEST TEAM SUPERVISOR (2004 2006)

1. Supervised 8 staff responsible for releasing bills of lading for cargo sailing out

of the Southeastern United States

2. Directed 25 coordinators in the filing of outbound vessel manifests with US

Customs and Border Protection for all US Exports.

3. Recruited, hired, and trained of all new staff, and conducted quarterly formal

evaluations of staff to identify areas of improvement and to plan for career

mobility.

1. Analyzed team performance against corporate performance indicators and

presented status weekly, including any necessary action plans, to senior

management

2. Collaborated with Management Information Systems personnel to design and

implement system enhancements to improve productivity and data quality.

3. Maintained and improved customer relations, as well as relationships with

Customs and Border Protection.

4. Identified and implemented new processes to minimize exposure to Customs

fines.

EXPORT RATE AUDIT SUPERVISOR (2003 2004)

10. Directed staff of 3 in reviewing all US export shipments for rate accuracy

11. Liaised with Sales and Customer Service to ensure understanding of

applicable routing per contract requirements.

12. Informed staff of new tariff charges and appropriate application.

13. Analyzed and improved departmental operations resulting in increased

productivity.

14. Promoted to Documentation Supervisor after 6 months.

2002 2003

Ferguson Enterprises Tampa, FL

ASSISTANT CONTROLLER

15. Performed and monitored all financial operations, including accounts payable,

accounts receivable, account management and payroll for a $20 million per

year location.

16. Made informed decisions regarding customer account status and credit line by

using a variety of national credit reports to analyze risk.

Training Completed courses/seminars in hazardous materials, international transportation, employee empowerment,

and leadership. Certified ISO 900.9001 Internal Auditor.

Technical Microsoft Office, Windows, Excel, PowerPoint, Outlook, Port Systems, SAP

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