Software Sales
Resume:
ANDREW FREEMAN
Houston, TX ***05
******@*********.***
SUMMARY
Experienced Information Technology Professional with excellent
understanding of PC and Macintosh computer systems, with special emphasis
in supporting and analyzing Internet client/server applications. Highly
skilled with software installations, system configurations, diagnosis, and
problem solving.
SOFTWARE APPLICATIONS AND INTERNET PROTOCOLS
Applications:
Lotus Notes R4-R8 Microsoft Excel McAfee Corporate Edition
FileMaker Pro 6.0
Microsoft Word Microsoft Outlook Microsoft Exchange 2000
Symantec Endpoint
Acronis True Image Lotus Domino R5 Symantec Corporate Edition
TECHNICAL SKILLS
Operating Systems: Graphics:
Windows Vista/7 VMS Parallels Desktop 5.0 iMovie / Gee
Three Slick
Win 95/98/2000/XP UNIX MacOS 10.6.3
MacOS 10.6 Server MacOS 9.2.2
PROFESSIONAL EXPERIENCE
Mi4 Corporation - Houston, Texas 2008 -
2009
Information Technology Support Specialist
. Provided computer desktop and server support services to Pipe Recovery
Systems, Inc., both Windows and Macintosh, resulting in a stable and
efficient computer workplace environment.
. Provided procurement services for new computers, software, and
peripherals for the entire office staff, enabling timely and efficient
equipment delivery, installation, and configuration.
. Setup, monitored, and utilized daily rotating backup system using
Yosemite Server Backup software and Windows 2003 server, providing a safe
and secure data system.
The Weston Group - Houston, Texas 2005 - 2008
Support Specialist
. Provided onsite computer support, both Windows and Macintosh, to area
Healthcare Organizations, Physicians' Offices, Art Galleries, and home
computer users, resulting in timely and efficient hardware and software
solutions.
. Provided procurement services and entered tracking and financial
information into QuickBooks Financial Software, ensuring timely and
efficient equipment delivery.
. Rebuilt computer systems caused by hard drive crashes or various Windows
corruptions, and removed spyware/viruses from computers utilizing various
utility programs, resulting in rapid computer operability.
University of Houston - Houston, Texas 2003 -
2004
Technical Lead
. Set up Macintosh X server and Macintosh client, creating a Macintosh
graphics lab for students.
. Provided technical support to faculty and staff on PC and Macintosh
systems, ensuring uninterrupted workflow.
. Created, reset, and added a variety of mail and NT accounts utilizing the
Remedy call tracking system, enabling faculty, staff, and students to
access mail and network resources.
. Set up and troubleshot VPN clients on a variety of PC and Macintosh
systems to students, providing continuous network usage.
Coldwell Banker United, Realtors - Houston, Texas 2003
Assistant Administrator
. Prepared weekly and monthly summaries of sales and financial reports,
providing current information on company financial status to 23 area
offices.
. Updated information for MLS listings, enhancing sales possibilities for
agents.
Getronics - Houston, Texas 2002
Unix System Administrator, Morgan Stanley Account
. Created SecurID user accounts for access to corporate website while
maintaining security.
. Implemented and verified Comet jobs, enabling transfer of files between
remote users.
St. Francis Episcopal Day School - Houston, Texas 2002
Technology Specialist, Webmaster
. Designed, maintained, and updated website, creating an interactive
FileMaker Pro 6.0 database that provided information on classes to the
general public.
. Provided desktop support to more than 100 faculty and staff members
utilizing PC and Macintosh systems, resulting in enhanced communication.
. Set up over 100 Macintosh and PC computer systems, supplying network
access for faculty and staff.
Lotus Development Corporation - Austin, Texas
1999 - 2001
Support Analyst, Internet Technologies & Mail Routing
. Provided technical support services to more than 1000 major companies in
the United States and Canada running Domino R4/R5 server on mixed
platforms (AIX, AS400, Win NT, Solaris), which resulted in viable
solutions for technical and operational problems.
. Created problem reports, technical documents, and feature requests for
the Domino server, which analysts and customers viewed worldwide,
reducing time to solution by over 50%.
. Identified critical problems and communicated issues with software
development group, resulting in necessary "hot fixes" for customers prior
to software release.
. Troubleshot TCP/IP, firewall, and proxy server conflicts to differentiate
specific network problems for resolution, which prevented need for onsite
technicians, reduced costs, saved time, and improved customer
satisfaction.
. Analyzed, evaluated, and resolved Web Mail, Directory Catalog, Internet
Cluster Manager, and Message Tracking problems for the Domino server,
resulting in timely resolution for customers.
. Coordinated problems with recommended solutions to software development
group, resulting in deficiencies being fixed for future releases, user
upgrades, and software enhancements.
EDUCATION
B.B.A., Computer Information Systems, University of Houston Downtown - 1999
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