Customer Service Medical
Resume:
Harold M. Bemis
Medway, MA ***53
Phone: 508-***-****
Email: *.*****@*****.***
QUALIFICATIONS
Over 15 years supervisory experience with field and phone technicians
. Proven knowledge and experience working with computer systems and
installations i.e. Cad Cam textile design systems, patient positioning
systems and 3D Dental Imaging Systems.
. Extensive knowledge base of 3d Imaging systems of Brontes Technologies (
a 3M Company)
. Extensive medical/radiation oncology knowledge particularly in
troubleshooting patient positioning systems.
. Aided in the design of Varian Medical System (Patient Positioning System)
WORK EXPERIENCE
Brontes Technologies, A3M Company
2008
Dental 3D Imaging design and manufacturing company
. Initial installations of 3D Chair Side Oral Scanner in operatories at
customer sites
. Testing of software applications
. Trouble shooting computer systems in house and repair
Varian Medical Systems, Ashland, MA 2002-
2007
Radiation oncology manufacturing company with over 150 customers
throughout the U.S. Assisted with design of patient positioning
systems on a regular basis
. Zmed Inc., Start up company purchased by Varian Medical Systems:
Instrumental in the original design work and installations of the
first systems
Lead Help Desk/National Technician Team (2006-2007)
. Supervised 10 Help Desk Technicians and 5 Field Technicians
. Handled on-phone customer troubleshooting of patient positioning
systems for radiation oncology
. Dispatched field technicians to customer sites throughout the U.S.
. Entered site information and service issues into database (SAP)
. Helped customers directly with questions related to upcoming
installations
Help Desk Supervisor (2005-2006)
. Supervised Field Technicians.
. Trouble Shooting of Customer Service Issues.
. Scheduled installation of Patient Positioning Systems.
. Worked with engineers on design improvements of positioning systems.
Field Technician (2002-2005)
. Installation of patient positioning systems.
. Traveled throughout the U.S. to medical institutions; installed,
calibrated, repaired Computer Systems and Radiation Delivery
Machines
. Trained Medical Physicists on the use and calibration of systems
Viable Systems, Inc., Medfield, MA
1991-2001
. Textile Design Computer Systems with over 50 customers worldwide
. Head manufacturing technician of system assembly
. Supervised 4 field technicians
. Installed Cad Cam textile design systems
. Handled help desk; required on- phone troubleshooting as well as on-
site repair of computer systems
Harold M. Bemis
6 Williams Street
Medway, MA 02053
Phone: 508-***-****
Email: *.*****@*****.***
QUALIFICATIONS
Over 15 years supervisory experience with field and phone technicians
. Proven knowledge and experience working with computer systems and
installations i.e. Cad Cam textile design systems, patient positioning
systems and 3D Dental Imaging Systems.
. Extensive knowledge base of 3d Imaging systems of Brontes Technologies (
a 3M Company)
. Extensive medical/radiation oncology knowledge particularly in
troubleshooting patient positioning systems.
. Aided in the design of Varian Medical System (Patient Positioning System)
WORK EXPERIENCE
Brontes Technologies, A3M Company
2008
Dental 3D Imaging design and manufacturing company
. Initial installations of 3D Chair Side Oral Scanner in operatories at
customer sites
. Testing of software applications
. Trouble shooting computer systems in house and repair
Varian Medical Systems, Ashland, MA 2002-
2007
Radiation oncology manufacturing company with over 150 customers
throughout the U.S. Assisted with design of patient positioning
systems on a regular basis
. Zmed Inc., Start up company purchased by Varian Medical Systems:
Instrumental in the original design work and installations of the
first systems
Lead Help Desk/National Technician Team (2006-2007)
. Supervised 10 Help Desk Technicians and 5 Field Technicians
. Handled on-phone customer troubleshooting of patient positioning
systems for radiation oncology
. Dispatched field technicians to customer sites throughout the U.S.
. Entered site information and service issues into database (SAP)
. Helped customers directly with questions related to upcoming
installations
Help Desk Supervisor (2005-2006)
. Supervised Field Technicians.
. Trouble Shooting of Customer Service Issues.
. Scheduled installation of Patient Positioning Systems.
. Worked with engineers on design improvements of positioning systems.
Field Technician (2002-2005)
. Installation of patient positioning systems.
. Traveled throughout the U.S. to medical institutions; installed,
calibrated, repaired Computer Systems and Radiation Delivery
Machines
. Trained Medical Physicists on the use and calibration of systems
Viable Systems, Inc., Medfield, MA
1991-2001
. Textile Design Computer Systems with over 50 customers worldwide
. Head manufacturing technician of system assembly
. Supervised 4 field technicians
. Installed Cad Cam textile design systems
. Handled help desk; required on- phone troubleshooting as well as on-
site repair of computer systems
Contact this candidate