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Manager Customer Service

Location:
Boise, ID, 83713
Posted:
May 18, 2010

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Resume:

Darrin J. Rosenberg

***** **** ****** ***** ***** ID 83713

Phone 714-***-**** Email abmsug@r.postjobfree.com

Manager

Dedicated and technically skilled business professional with a versatile

management and administrative support skill set developed through

experience as a business, property, sales, and general manager as well as

clerical positions.

Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven to increase efficiency, customer

satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite, Delphi, Yardi, Onesite

and other applications.

Key Skills

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Spreadsheet & Database

Staff Development & Creation Inventory Management

Training Accounts Payable/Receivable Expense Reduction

Policies & Procedures

Manuals Bookkeeping & Payroll

Experience

Towne Center Property Management - Towne Center 2009 to Present

Apartments Lakewood, CA

Business Manager

Maintain property operations at optimum levels

Insure that policies, procedures & systems are strictly followed to

insure financial success

Hire, coach, train and evaluate on-site employees

Develop and implement strategic plans regarding marketing, leasing,

resident retention, property maintenance and expense controls

Communicate clearly and concisely with on-site staff (1) the goals for

our properties and (2) the implementation steps and strategies to be

completed in order to achieve those goals.

Prepare and achieve monthly/annual budgets

Prepare monthly owner operating reports for the properties

Related Management - Northpointe Apartment Homes Long 2007-2009

Beach, CA

Property Manager

Set new standards and procedures for office and maintenance operations

Enhance level of customer service to further resident retention

Coordinate with City of Long Beach Housing & corporate office to

ensure that all compliance issues are handled

Meet with residents and listen to grievances and ensure proper follow

through on listed grievances

The Byran Company Inc - Huntington Beach, CA 1999-2001 and

2006-2007

Production Specialist

Supervise daily production level of machine shop

Ensure that manufactured goods meet designed criteria per engineered

specifications

Coordinate with shipping & receiving to guarantee delivery of parts

per customers contractual delivery date

Advanced Management- Villa Del Sol Apartments- Santa 2002-2006

Ana, CA

General Manager

Manage and supervise daily operations of large apartment complex in

Southern California (800 units over two separate properties),

supervising staff of 40. (Advanced Management owns 32 rental

properties in the Southern California area.)

Supervised full exterior & interior renovation of properties

Maintained average occupancy of 97.0% over past four years

Training manager - train new managers in Policy & Procedures and new

training manger for new management software

Wolfgang Puck Caf - Irvine, CA 2001-2002

Restaurant Manager

Responsibility included hiring and training of hostess, waiter and

bartend staff

Oversaw front of house operations including scheduling, customer

issues and special events

Implemented marketing campaign to increase revenue, advised in menu

changes with Chef to increase repeat clientele and offered holiday

menus implemented by corporate

Additional Experience (descriptions available upon request)

The Flamingo Hilton- Las Vegas, NV

National Sales Manager 1998-1999

Convention Services Director 1998-1998

Bally's Las Vegas - Las Vegas, NV

Front Desk Supervisor 1997-1998

DoubleTree Hotel - Santa Ana, CA

Front Office Manager 1996-1997

Honors

Recipient of Gold Seal from the City of Santa Ana for

Standards of Excellence, 2003, 2004 & 2005

Manager of the Quarter Advanced Real Estate Services,

4th Quarter 2002

Awarded Gold Rhino twice and Silver Rhino for Best

Property

Awarded Crystal Rhino for Property of The Year 2004

Recognized for various in-house quarterly achievements

including best Overall Rent Increases, Best Net

Operating Income Increase, Lowest Turnover, Best

Highest Average Occupancy

Languages

Spanish- Fluent-Speech, comprehension, reading and

writing

French-Basic- Speech

German-Basic- Speech



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