Customer Service Sales

Michelle Montgomery

*** * **. ***** **.

Painesville, OH 44077

Home Phone 440-***-****

Cell Phone 440-***-****

Email Address: *****@*****.***

Objective: To obtain a management position using outstanding training

skills and experience

Summary of Qualifications

* Sales and customer service: Over 20 years experience in retail and

restaurant businesses which instilled excellent verbal and written

communication skills.

* Management: Hold Associate's Degree in Business Management; 5 years

experience in restaurant management which established excellent detail

mindedness and multi-tasking abilities.

* Staff development: Able to recruit, train, and developing employees

to their full potential emphasizing a team player attitude;

implemented goal setting and reward program.

* Marketing: Experienced in developing new advertising campaigns,

catalogs and flyers and email design; redesigned company website.

* Initiative and Motivation: Outstanding skills developed through self-

employment in real estate and home day care.

* Computer skills: Microsoft Office proficient

Education

Lakeland Community College-Kirtland, OH

* Real Estate Course Completion 2003-2004

* Associate's Degree of Applied Business Management 2008-present

* Graduation May 2010 with honors; Dean's List 3.55 GPA

Hiram College-Hiram, OH

* Beginning Bachelor's Degree Program in August 2010

* Major in Business Management, Minor in Communication

Michelle Montgomery (pg 2)

Work History

JTS Machinery and Supply Co 1998 to present

Sales, Customer Service, Quality Control

* Take incoming sales calls, process and pull tool orders, prepare

orders for shipping in a timely manner

* Provide customer service to customers in the store, over the phone,

and via email

* Inspect all UPS and USPS orders before shipping for accuracy ensuring

fewer complaints and returns

* Check in incoming inventory daily and enter into inventory system

* Give technical support to customers

* Process EBay and internet orders

* Perform data entry

* Execute purchasing duties including vendor negotiations, document

preparation, and follow up.

* Design sales promotions including fliers, catalogs, and email

campaigns to increase sales

* Train and develop new sales employees into productive team players

Howard Hanna/Smythe-Cramer Co 2004-2007

Realtor

* Identified new clients to represent in buying or selling of homes

* Assisted and advised clients in buying or selling process by providing

expert guidance

* Processed transaction paperwork with accuracy and efficiency

* Held open houses and other promotional activities to aid in speedier

home sales

Denny's 1995 to 1997

Assistant Manager

* Recruited, trained, and developed employees to perform well and take

pride in their work

* Oversaw daily operations of restaurant assuring complete customer

satisfaction

* Controlled payroll costs by scheduling employees around shift rushes;

controlled inventory costs by monitoring use and waste and ordering

accordingly

* Managed end of shift reports and cash balancing

McDonald's 1993-1995

Assistant Manager

* Recruited, trained, and developed employees by working side by side

and role modeling

* Oversaw daily operations of restaurant with a hands on approach

* Increased employees ability to work independently

* Created end of shift sales reports and cash balancing and depositing

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