May **, ****

To: Senior Human Resources Manager

From: Michael A. Jerger

Dear Madam or Sir -

Please consider my attached resume for the open SYSTEMS ENGINEER 2 -

ENGINEERING (UNIX / CACHE position, where I can provide expertise in

installation, configuration, compliance, upgrading, patching,

documentation, and other support to management. I have a long history of

being a key member for investigating and resolving operational and security

issues, producing metrics for customer submission, coordinating resolution

with other staff members, and testing problem fixes.

From February 2001 to October 2009, I worked at Schriever AFB. My first two

years were in the MDIOC Network Operations Center. From May of 2003 until

November of 2007, I was the sole Solaris 8, 9 and 10 Unix System

Administrator for 50 Solaris 8, 9, and 10 operating systems upon Sun Fire

servers. Nine of those servers are dedicated to three separate Oracle Data

Warehouse functions with RAID 5 arrays. From November 2007 until October

2009, I was the sole administrator for an Embedded Test function,

maintaining 39 IBM mainframes and workstations.

I have multiple years of direct hands-on experience with each of: Windows

2000 Pro, Server 2003, XP, CISCO IOS, Solaris 8, 9, and 10, AIX 5.3 and

6.1, Linux, and more. I am quite skilled in Windows and Unix scripting,

software management tools, network management tools, and network system

configuration.

As you can see from my resume, I have been certified by IBM, Sun, Cisco,

and more. I have also attained a CISSP certification, ITIL V3 Foundation

certification, and passed the Certified Information Systems Auditor (CISA)

exam. I am trusted with an active Department of Defense Top Secret

clearance.

I am very well versed with the contents of multiple security directives,

the Certification and Accreditation process, Common Criteria, ISO 17799,

Sarbanes-Oxley Act of 2002, etc., and more, as I have had hands-on

experience with some and read many in detail. I conduct self-study and

learn topics quickly, typically on my own time with staff members as

mentors. I download publicly available manuals and regulations and study

the documents after work hours and on weekends.

I am immediately available to begin contributing to your operations. If

brought on board, I intend to remain close to the position; long distance

commuting is not an issue. Travel is always welcomed.

I would like to hear from you and talk more how I can help your business. I

can meet you or your interviewing staff at almost any time with little

notice. I know I will enjoy working in this position.

Sincerely,

Michael Jerger

Home: 719-***-****

abmstn@r.postjobfree.com

Michael A. Jerger

Home: 719-***-****

Cell: 719-***-****

1303 Fosdick Circle

Colorado Springs, CO 80909-3546

abmstn@r.postjobfree.com

OBJECTIVE:

Perform in the SYSTEMS ENGINEER 2 - ENGINEERING (UNIX / CACHE position,

where I can provide expertise in installation, configuration, compliance,

upgrading, patching, documentation, and other support to management,

coworkers, other administrators, and other customers. I intend to become a

key member for investigating and resolving issues, producing metrics for

customer submission, coordinating resolution with other staff members, and

testing related problem fixes.

AVAILABLE:

Immediately

SUMMARY:

. Active Top Secret Clearance by DSS, Western Region, Colorado Springs, CO

- 21 Nov 2006.

. Master of Science Computer IT and Oracle Databases, Regis University -

December 2002.

. Certified Information Systems Security Professional (CISSP) - September

2009.

. Certified in IT Infrastructure Library (ITIL V3 Foundation) - November

2009.

. Certified Information Systems Auditor (CISA) exam passed - December

2009.

. Seven years as Solaris and AIX System Administrator, Missile Defense

Agency, Schriever AFB.

. Certified in IBM AIX and multiple Sun Solaris Unix operating system

versions.

. Loaded, hardened, and maintained 39 AIX and 50 Solaris hosts, half at

remote sites around the U.S.

. Built systems from DVDs and Jumpstart. Set up global and non-global

zones; set up NFS servers.

. Produced technical writing, operating procedures, briefings, reports,

trend analysis charts and graphs.

. Routinely backed up full Solaris operating systems and all data files;

full recovery worked every time.

. Followed security guidelines to ensure hosts were compliant with security

requirements.

. Produced plans of action for all levels of security vulnerabilities.

Implemented timely fixes.

. Assisted visiting inspection teams to fullest extent possible; much time

was after normal work hours.

. Utilized Oracle 10g EM screens and CLI commands interchangeably to

configure DB settings.

. Used RMAN commands to backup databases in various ways and restore and

recover backups.

. Used Crystal Reports, PL/SQL commands, and Excel to produce columnar

charts and graphs.

. Presented proposed fix actions to weekly Software Control Board; reported

completions of fixes.

. Collected data and presented to justify additional network equipment.

. Configured and maintained Solaris RAID5 arrays; global and non-global

zones; and NFS servers.

. Routinely backed up full Solaris operating systems and all data files;

full recovery worked every time.

. Utilized HP Openview to study network topology and troubleshoot networks.

. Reported outages and fix actions with Action Remedy. Proficient with

Redhat Fedora Linux.

. PC Windows: build, load, update, patch, repair, upgrade, and tape backup

multiple OS releases.

. Proficient with multiple functions in the Microsoft Office 2007 series.

. Whatever more I need to learn, I learn quickly and continue learning on

my own time after work hours.

Michael A. Jerger

Home: 719-***-****

Cell: 719-***-****

1303 Fosdick Circle

Colorado Springs, CO 80909-3546

abmstn@r.postjobfree.com

RELATED EXPERIENCE:

IBM AIX Operating System 5.3/6.1 Administrator, November 2007 to October

2009 (Teledyne Brown Engineering). MDIOC, Schriever Air Force Base. Hold

an active Top Secret security clearance granted in November 2006,

verifiable in JPAS. Install, configure, maintain, upgrade, and tune 16 IBM

p690 servers and workstations locally and seven additional p690 servers and

16 workstations at remote sites. Maintain and configure multiple Cisco

3560 and 4506 switches, a Linux-based firewall, and test-specific

simulation connections. Write custom shell scripts to audit server and

workstation trail files for security anomalies, unauthorized login

attempts, and unauthorized file access attempts. Inspect Windows

workstations, Cisco switch logs, and IBM hardware listed above for

anomalies. Research anomalies from the trail audit files, syslogs, sulogs,

failedlogin logs, .sh_history logs, errpt logs, utmp and wtmp logs. Examine

audit logs and syslogs at least weekly (daily for some machines) for

actions and permissions. Report weekly security audit details to multiple

ISSOs. Harden all hosts against intruders, viruses, and nonsecure file

transfers. Help resolve incident reports by obtaining time-sensitive data.

Extend file systems. Utilize file encryption, message digests (MD5 and

SHA1) and secure file transfer methods. Use SMIT extensively for

configurations and command line commands in shell scripts. Apply approved

McAfee antivirus definition updates and other IAVA updates as directed.

Coordinate fixes and corrections to hardware located at remote sites.

Assume point of contact role for local IBM Field Engineer visits. Make

support trips to remote sites (Huntsville, Ft Greeley, SBX). Used

knowledge of TCP/IP and local network monitoring people to fix network

disconnects. Apply BCWipe to eradicate residual data, and McAfee virus fix

definitions as directed. Perform network administration. Install new cable,

and repair faulty assemblies and disconnects (Tier 3). Write tapes with

volume group data. Perform logical volume management. Respond to requests

from remote and local customers. Be readily available for anyone during any

test and any other time. Travel anytime, anywhere, on short notice.

Solaris UNIX System and Oracle Database Administrator, May 2003 to November

2007 (Northrop Grumman). MDIOC, Schriever Air Force Base. Hold Top Secret

security clearance. Maintain 50 Solaris 8, 9, and 10 servers (most of them

at remote locations) supporting electronic mail delivery, virus scanning,

Oracle data warehouse servers, and RAID 5 storage arrays. Provide Tier 3

support to the Service Desk. Build many servers from DVDs (later with

efficient Jumpstart scripts), download and install patches, patch clusters,

Perl modules and security packages. Harden systems in compliance with and

referencing UNIX STIG V5R1. Set file permissions to 600 or 700 as required.

Disable non-secure services such as telnet, ftp, .rhosts, GUI-based

applications, and other services. Use secure shell to transfer files, gzip

and tar up files; use file encryption, secure copying, and hashing

algorithms for daily operations. Disable nonsecure ports, protocols, and

services in Unix by removing or commenting out reference to them in the

/etc/rc2.d file and other initial program load configuration files. Stop

and remove selected Windows processes from starting using Microsoft's

services screens. Render and analyze log data for unauthorized login

attempts and unauthorized file access attempts from audit and trail logs,

syslogs, login logs, user command .sh_history logs, and more. Setup

multiple zones (configure, verify, install, boot, uninstall, and delete)

and dedicated NFS servers for off-line Oracle integration testing.

Michael A. Jerger

Home: 719-***-****

Cell: 719-***-****

1303 Fosdick Circle

Colorado Springs, CO 80909-3546

abmstn@r.postjobfree.com

Utilize before-and-after snapshot hashes and comparisons of directories

when auditing for changed files. Use vi, dtpad, and CLI commands daily.

Distribute Air Force CERT IAVA security patches and McAfee antivirus

definitions found at the DISA website. Check DISA's site daily. Use

encryption, MD5 or SHA-1 algorithms, and secure copy to transfer files.

Document installations with the local Software Change Control Board.

Obtain quarterly mandatory security updates from Oracle and install them

upon database hosts. Use scripts to push out daily antivirus patches to all

servers and retrieve daily logs from all servers. Search the Internet,

Metalink, and Sunsolve for problem solutions. Assist DIACAP teams from

Huntsville in every way possible; give them my full attention at all hours

of the day and evening. Correct vulnerabilities the DIACAP software found.

Download and read DITSCAP and DIACAP documents, training, policies and more

as they are made available at http://iase.disa.mil/diacap/. Have written

or re-written scores of "How to Do" white papers and check lists for other

team members and for corporate knowledge continuity. Use Action Remedy

System, Action Reports, Change Management Reviews and SCCS. Support

development efforts and test engineers. Recommend improvements in the

operational environment. Use HP Openview to monitor network connections and

topology. Guide remote end users to bring servers on line after unscheduled

power outages. Attend regular meetings. Provide weekend coverage. Provide

power management. Train other administrators in all areas. Provide far more

assistance to other supporting functions than what is described here. Excel

in a solo and small team environment. Maintain interpersonal skills with

management and the Air Force customer at a far-higher than average level.

Assist Windows PC administrators building, loading, upgrading, backing up

data to tape, and patching older and new Windows systems. From Feb 2001 -

May 2003, I worked JNIC (at that time) Network Operations Center Help Desk.

Have ability to travel anytime, anywhere, on short notice.

PREVIOUS EXPERIENCE:

Network Installer at Intel, Colorado Springs, July 2000 to Feb 2001.

Supported computer room personnel. Installed voice comm and data cables

throughout the campus: in cubicles, computer rooms, and warehouse.

Terminated cables in accordance with EIA/TIA 568B standards.

Technical Support and Sales as a contractor at Compaq, Colorado Springs,

January 2000 to July 2000. Provided help desk assistance to users and new

purchasers. Guided users toward solutions to fit their needs. (This had

always been designated as a short-term assignment.)

Network Technician, School District 11, Colorado Springs, August 1999 to

January 2000. Set up Ethernet networks for a mix of over 200 personal

computers (Macintosh and IBM-compatibles). Installed operating systems,

applications, fixes, upgrades and network printers. This was a volunteer

position.

Miscellaneous Positions, July 1997 - June 1999. Held these short-term

positions to supplement studies during pursuit of a Bachelor of Science

degree from University of Colorado.

Michael A. Jerger

Home: 719-***-****

Cell: 719-***-****

1303 Fosdick Circle

Colorado Springs, CO 80909-3546

abmstn@r.postjobfree.com

Field Service Technician, Skyline Products, Inc., Colorado Springs,

November 1994 - July 1997. Assembled, tested, configured, and repaired

computers and software-controlled digital circuitry and end products.

Supervised teams that fabricated computer-controlled subassemblies,

installed the subassemblies into final products, and supervised the testing

of final assemblies. Performed sell-off tests to governments. Performed as

public relations and help desk advisor.

Systems Engineer, Comm Systems Division, GTE Corp., May 1987 - Aug 1994.

Directed and performed network activities for the Department of Defense.

Built up and maintained digital voice networks. Wrote software integration

test scripts. Coordinated test activities among teams. Traveled extensively

to train users. Demonstrated product operation to military customers. Gave

oral and written presentations. Performed a major role as public relations

representative.

CERTIFICATIONS:

Certified Information Systems Auditor (CISA) exam passed - January 2010.

Information Technology Infrastructure Library (ITIL V3 Foundation) -

November 2009.

Certified Information Systems Security Professional (CISSP) - September

2009.

IBM Certified System p Administrator for AIX 5 and 6 - February 2008.

Sun Certified Security Administrator for Solaris 10 - September 2007.

Sun Certified Network Administrator for Solaris 8 - March 2003.

Sun Certified System Administrator for Solaris 8 - December 2002.

Computer Information Technology: Database Technologies, Regis University -

May 2000

Computer Information Systems: Networking Technologies, Regis University -

May 2000.

Oracle 8i Certified Professional: SQL and PL/SQL - October 2001.

Cisco Certified Network Associate (CCNA) - July 2000.

Microsoft Certified Systems Engineer - July 1999

CompTIA A+ Service Technician Certification - August 1999.

Am scheduled to take the Certified Information Security Manager (CISM) exam

in June 2010.

HIGHER EDUCATION:

Regis University, Master of Science Computer Information Technology -

December 2002

University of Colorado, Bachelor of Science Degree in Business - May 1999.

United States Air Force Academy, Bachelor of Science Degree - May 1979.

Indiana Vocational Technical College, Associates Degree in Electronics -

May 1975.

Many references are available upon request.

Contact this candidate