Engineer Manager

TODD W. MORGAN abmsr4@r.postjobfree.com

Objective

To utilize proven leadership and technical skills in a senior level IT role

that offers opportunity for continued professional growth.

Work Experience

2005-Present Deloitte Glen Mills, PA

2010-Present Senior Configuration Management Engineer

. Take on lead responsibility for IBM Tivoli Monitoring solution that

utilizes ITCAM for Websphere and SOA products to provide transaction

level monitoring to application teams.

. Facilitate advanced WebSphere JVM performance tuning exercises to uncover

potential memory leaks.

. Daily administration of DB2 9.5 on Windows x64.

. Architected, developed and implemented organization dashboard for

tracking CA Unicenter Service Desk R11 ticket metrics used to make

informed staffing decisions. Front-end written in ASP.net, back-end

resides on MS SQL 2005.

. Senior member of team responsible for:

o Implementation, administration and tuning of all enterprise

infrastructure and application monitoring tools comprised of MOM 2005,

SCOM 2007, Solarwinds Orion NPM, Keynote, ITM 6.2.

o Manage SCCM infrastructure used to deliver OS patches, perform server

compliance audits.

o Define OS standards and automated server builds via OSD.

o Architect and manage asset management repository and change management

toolset.

2008-2009 Global Operations Team Lead

. Maintain the hands-on Senior Global Systems Engineer responsibilities and

take on the following:

o Accountable for the day to day technical activities of the Global Network

Operations Center, a 24x7x365 high pressure, high availability support

team consisting of 20 engineers.

o Improved monitoring efficiency by 6%, a reduction of ~500 automated

alerts per month, by identifying and adjusting false / non-actionable

alarms.

o Ensure all documentation, policies, and procedures are efficient,

accurate, and in accordance with Service Level Expectations.

o Drive root cause analysis of all issues, making advanced recommendations

to prevent reoccurrence.

o Lead efforts on incident response management, application availability

and post mortem discussions.

o Act as technical liaison between all other internal teams, reviewing all

workflows and coordinating deployment plans.

o Interview new potential team members and address performance issues with

personnel.

2005-2008 Senior Global Systems Engineer

. Daily administration and support for global Exchange 2003/2007

environment consisting of 150,000 worldwide users.

. Proactively monitor server and network infrastructure using MOM, SCOM,

Big Brother, HP Openview Network Node Manager, Solarwinds Orion, Keynote,

and NetIQ tools.

. Provide senior level support for enterprise issues involving 1,500

Microsoft server farm, including 400 VMWare virtual servers.

. Created batch, powershell, VBScript scripts to automate tasks in order to

minimize human error and improve efficiency for handling repeatable

tasks. Examples include (1) user mailbox migrations from Exchange 2003

to 2007 and (2) auditing environment for non-compliant servers.

. Manage major incidents and outages, including root cause identification

and timely notifications.

. Document operational procedures to standardize escalation points and

known steps to resolution.

. Created Orientation Manual to assist with steep learning curve required

to be contributing team member.

1999-2005 The Vanguard Group Wayne, PA

2003-2005 Tier 3 Systems Engineer

. Key member of team responsible for planning, development, and support of

silent workstation/laptop OS build.

. Designed a "zero touch" solution for migrating 18,000 Windows 2000

workstations to XP utilizing WinPE, OSD, USMT, and SMS 2003 Microsoft

solutions.

. Provide Level 3 support for 400 Microsoft based servers housing business

critical data and services.

. Deployed ZoneLabs Integrity, a workstation firewall client, to 3,000

executives.

. Upgraded multi-site SMS 2.0 infrastructure to SMS 2003 SP1, significantly

reducing time involved in pushing out emergency deployments to the

business.

. Packaged and deployed monthly MS critical patches for silent installation

on 18,000 workstations delivered via SMS.

. Implemented a remote access VPN solution to provide secure unrestricted

remote access while ensuring corporate security goals were achieved.

. Provide subject matter expertise to other IT organizations, such as

application packaging teams.

1999-2003 Tier 2 Support Team Lead

. Key player in building Tier 2 group from 1 to staff of 30 full time

analysts which are vital in supporting the organization's daily

operations.

. Proactively monitored environment using various tools, including Compaq

Insight Manager and Tivoli Enterprise Console, in order to meet Service

Level Agreements with business clients.

. Tuned Tivoli automated alerts to reduce false positives.

. Led team of six Microsoft platform specific analysts that provided 12x7

Level 2 enterprise support.

. Automated daily tasks by creating VB6, VBScript, ADSI, and shell scripts.

. Acted as technical liaison between Tier 2 and Tier 3 organizations.

. Interfaced daily with management for post incident reviews and process

improvement initiatives.

. Received highly acclaimed internal Beacon Quality award.

1995-1997 Norfolk Southern Roanoke, VA

Marketing Systems Co-op

. Provided on-site and remote support for 300 local and satellite users.

. Performed regular software and hardware maintenance on Novell 3.12, NT

3.51 and NT4.0 infrastructure servers.

. Standardized manual operation of applying software upgrades to

workstations running Windows 3.11.

Education

1993-1998 Virginia Tech Blacksburg, VA

B.S., Management Science and Information Technology

. Graduated with honors, Cum Laude.

. Completed Cooperative Education program after four semesters of IT

related full-time employment at Norfolk Southern Corporation.

Professional Certifications

. Microsoft Certified Systems Engineer - MCSE Server 2003, 2000, NT4.0

. Microsoft Certified Technology Specialist - Systems Center Operations

Manager 2007

. Microsoft Certified Database Administrator - MCDBA SQL 2000

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