Customer Service Administrative Assistant
Resume:
SHARONDA BLACK
PO BOX *****
Greenville, South Carolina 29601
abmsr1@r.postjobfree.com
ACCOMPLISHMENTS:
Maintained schedules and appointment calendars for entire office staff. Placed orders for
office supplies, equipment, and services.). Supported management and staff and assisted
with major projects. Resolved accounting issues regarding invoicing. Performed daily
clerical functions: phones, typing, filing, and customer service. Processed accounts
payable and payroll time sheets.
EMPLOYMENT HISTORY:
Step by Step Ministry, Inc., Greenville, South Carolina 3/2009-10/2009
Volunteer Office Manager. Create and manage office work schedules/hours and
implement adjustments due to customer needs. Prepare recommendations for an annual
budget prior to each fiscal year and compare budget to actual performance. Responsible
for handling Human Resource issues and employee problem resolutions. Negotiate the
purchase of office supplies and office equipment in accordance with company purchasing
policies and budgetary restrictions. Will handle the bookkeeping on rent, take payments,
data entry, and coordinate the balance sheet at the end of the month. Track all the
contacts, phone calls, walk-ins, and referrals. Maintain a clean, professional and safe
working environment by inspecting and scheduling maintenance, and ensuring that all
office and warehouse equipment is properly accounted for and in safe working condition.
Human Services Club of Greenville Technical College, Greenville, South Carolina
11/2008-present
Volunteer Worker. Volunteering to help at the Project Host Soup Kitchen. Volunteering
at one of the local programs that serve the homeless (Greenville Area Interfaith
Hospitality Network: GAIHN). Volunteering to help adult women emerge from life
crisis. Goal is to help these women become reconnected to the community in a positive,
healthy way. Our goal is to provide supportive services for single-homeless women that
have been placed in jail and/or prison due to substance abuse, child neglect, prostitution,
or other social (non-violent) crimes.
Teletech, Greenville, South Carolina 11/2005 – 11/2008
United Parcel Service Billing Agent. Assist UPS Account holders with their invoices, for
instance with understanding charges, or to explain in more detail the reason for the
charge. Process credits for UPS customers and helping with other issues that deal with
the customer’s bill. Evaluate customer accounts. Receive and evaluate inbound calls.
Correct billing errors. Maintain customer account information.
Michelin North America, Greenville, South Carolina 12/2004 – 11/2005
Archives Clerk. Maintain files of original drawings. Create and distribute microfilm of
new or updated drawings. Provide prints of drawings as requested. Create and distribute
dossier packages for MARC prototype molds. Send, receive, and distribute fax
communication. Maintain inventory of Archives supplies and equipment.
Foreclosure Solutions, Greenville, South Carolina 7/2001 – 12/2004
Administrative Assistant. Open foreclosure files. Data entry into to Foreclosure
database. Order searches on BC Online. Draft demand letters, petitions, pre and post
payout/reinstatement letters. Calculate payout/reinstatement figures. Monitor and
maintain property management activities. List foreclosure properties for sale this will
include drafting listing documents, negotiating offers, listing maintenance and
communicating with realtors. File court/land documents. Send out foreclosure
documents for service and monitor progress of process service. Prepare billing for
lawyers within the Foreclosures team. Reporting to lender clients using online web based
systems as required.
SUMMARY OF QUALIFICATIONS:
Versatile professional possessing extraordinary leadership and management skills.
Demonstrated integrity, dependability and initiative. Highly regarded for professional
demeanor, and ability learn new processes and procedures quickly. Outstanding in
organizational ability, office efficiency and time management. Reliable, assiduous,
accurate and methodical. Exceptional interpersonal, communication and negotiating
abilities. Broad experience in all facets of in sales, call center customer service.
Experienced in coordinating actions in support of organizational requirements, managing
multiple priorities and performing in a high tempo operational environments.
Enthusiastic and productive as part of a team or in the completion of individual
assignments. Proficient in the use of Word Perfect as well as the entire Microsoft Office
suite.
PROFESSIONAL EDUCATION:
Currently pursuing: Bachelor of Business Administration, Strayer University, Greenville,
South Carolina ( 2009 – current)
AS, Business Management, Greenville Technical College, Greenville, South Carolina
(2007)
AS, Computer Office Technology, Columbia Junior College, Columbia, South Carolina
(1992)
HONORS & AWARDS:
•Dean's List, Strayer University, Greenville, South Carolina
MEMBERSHIPS:
•YW TEENS, Greenville, South Carolina, November 2009- present
•Big Brothers & Big Sisters, Greenville, South Carolina, November 2009- present
•Greenville Area Interfaith Hospitality Network: GAIHN, Greenville, South Carolina,
November 2008- present
Contact this candidate