Project Manager Engineer

MICHAELA DEERING EHNIS

********.*****@*****.***

Summary

Self-motivated IT Specialist with extensive background in information

technology industry. Strong ability to assess feasibility, raise and

resolve technical issues, document creative solutions in the form of

customer requirements, train customer care / technical support teams.

Excellent written and oral communication skills. Proven track record of

successful on-time delivery of complex product features and services.

Enjoys working with bright, energetic teams.

TECHNICAL SKILLS

Software Operating Systems: Microsoft Windows NT, Microsoft Windows 2000,

Microsoft Windows 98, Microsoft Windows 95, Apple OS X Operating System,

UNIX Operating System

Software: HTML, Composer (Netscape), Visual Basic, SCCS, AWK, Shell, C,

Perl, XML, SQA. HAMMER IT

Desktop: Microsoft Office Suite, Lotus Notes, Outlook

PROFESSIONAL EXPERIENCE

IBM, Middletown, NJ 2005 - 2008

Systems Engineer / Application Project Manager, IP Services

Designed, documented software solutions for AT&T's DSL online ordering /

provisioning service with team of 5 software developers, 4 system testers.

Delivered requirements on time, within budget.

- Streamlined process flow. Designed, documented quarterly migration of

~5,000 end user orders to new billing system platform.

- Saved time, improved customer communication. Designed, documented on-line

DSL service report, co-wrote interface agreements.

- Increased market share. Designed, documented, customer discount protocol

(~100 daily new orders).

- Reduced system errors, increased system test quality. Mentored 7 Indian

team members.

- Reduced cycle time from weeks to 3 days. Managed 5 team members, assigned

9,360 project cost estimates.

AT&T, Middletown, NJ 1999 - 2005

Systems Engineer / Application Project Manager, IP Services

Designed, documented software solutions for AT&T's DSL online ordering /

provisioning service with team of 3 system engineers, 4 software

developers, 2 system testers, 1 field support engineer. Delivered

requirements on time, within budget.

- Increased market share. Designed, documented the ordering of Public

Wireless LAN service for AT&T hotspots.

- Applied security controls. Designed, documented application to identify

"federal" orders, prevented access by unauthorized users.

- Expanded AT&T service. Defined, documented ordering / provisioning

requirements for "DSL Service with Virtual Private Network (VPN)," most

of world ordering capability for domestic DSL service (~150 daily new

orders).

- Expanded Customer Premise Equipment (CPE) support. Designed, documented

DSL access to Frame Relay service (~100 daily new orders).

- Trained, demonstrated new features to 30+ AT&T Customer Care / Technical

Support staff in quarterly training meetings.

MICHAELA DEERING EHNIS PAGE TWO

LUCENT Technologies, Inc., Middletown, NJ

Automation Test Team

Evaluated automation tools for team of 4, improved product quality test

environment.

- Upgraded test environment. Defined, developed, implemented automated

testing environment for Partner ACS 2.0, developed test script standards,

code inspection procedures.

- Improved error reporting. Administered / managed Sablime for Partner test

team.

- Organized, improved test team metric reports. Designed, developed test

team website.

- Tested telephony features for Definity PBX.

PassageWay Group

- Improved customer satisfaction. Developed, executed test plan for

firmware changes to PassageWay systems. Software changes were delivered

without any follow-up customer complaints.

- Coordinated test effort across application, TSAPI, DLL test efforts

between three sites. Developed liaison between system test, project

management, systems engineering, human factors, field support teams.

- Tested Definity 8411 phone set. Applied TAPI scripts for line device

testing, TAPI browser for phone device testing.

Electronic Documentation Testing Group

- Created management metrics report. Developed software that automatically

generated field performance metrics report.

PDSCADD Group

- Improved customer satisfaction. Evaluated, tested PDSCADD software for

installing business telephone lines. Reviewed, tested all customer

documentation for completeness, accuracy.

- Improved quality. Found 50+ manual revisions as a result of testing

installation, features, peripherals for each PDSCADD version.

- Developed report tool. Designed, developed automated report for managing

manual revisions by developer.

Definity Project System Test Group:

- Coordinated system testing for several Definity PBX product features and

releases. This included documentation and feature specification testing

using regression and sanity testing techniques.

EDUCATION / PROFESSIONAL DEVELOPMENT / AWARDS

MS, Software Engineering, Monmouth University

BS, Computer Science, Monmouth University

Rational Portfolio Manager Endorsement, CMMI (Capability Maturity Model

Integration) Level 2 Process, EXPRESS One / OneProcess, P8 (Process 8) /

IFP (Integrated Financial Process), Estimation Modeling, DRTT (Defect

Recording and Tracking Tool), RMT (Resource Management Tool), QPR (Quality

Process Report), ISO 9001 & ISO 14001 Requirements, CAPP, Quality

Improvement Process, Sablime /

Change Management Tracking System (CMTS)

2007: IBM's Gerstner Award for Client Excellence

2007: IBM Individual Award for Outstanding Contribution AT&T/ADM Account

2002: AT&T Software Excellence Award, BRASS System

1999: AT&T's Sustained Performance & Success Award for Release 6.0,

SecureBuy

1995: NBC Gadget Guru Award, Computer Telephony Magazine "Product of the

Year" Award, 1995 Trailblazers Team Award for Warner Project

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