Customer Service Manager

KELVIN J JOHNSTON

**** ****** ***** **

Centerville, IN 47330

Phone: 765-***-****

************@*****.***

INNOVATIVE, PERCEPTIVE, AND PERSONABLE PRODUCTION MANAGER known for the

ability to drive process improvement, motivate employees and meet production schedules. Broad career

background provides a well rounded perspective which complements my interpersonal skills. Financial

analysis career spans 22 years of experience in manufacturing and non-profit organizations. Backed by

solid credentials (BS in accounting) and proficiencies in 5S & Kaizan, MS Office Suite, ERP/MRP

systems and SAP software.

KEY SKILLS

• Analytical/Critical Thinker

• Excel Power User

• Presentation/Seminar speaker

• Vendor Negotiations & Relations

• Creative Problem Solver

• Cost Accounting & Budgeting

• Excellent Interpersonal Skills

• Logistics Management

• Teambuilding & Staff Supervision

• 5S and Kaizan Experience

PROFESSIONAL EXPERIENCE

CRANE CONSTRUCTION Richmond, IN

Janitor, 12/2009 - Current

Subcontracted through Fluor Construction to maintain the office of National Starch in Indianapolis.

HEALTHMARKETS, INC Fishers, IN

Insurance Agent 08/2009 - 12/200

Operated independently. Responsibilities included developing a multi-faceted marketing approach to find

and qualify potential clients. Methodologies include purchasing and following up leads, cold calling and

personally developed leads.

Key Results: Achieved all new agents' sales goals for the first nine weeks - Achieved top producer for the

Orin week 40 - Top 100 producers nationally week 40.

LIGHTHOUSE A/G Richmond, IN

Executive Director 03/1998 - 11/2008

Responsible for managing the business side of this not-for-profit including the full accounting and

financial reporting systems. Implemented budget and cost accounting systems in addition to aggressive

cost saving initiatives. Accounting duties included but not limited to journal entries, cash reconciliation,

payroll, benefits and financial reporting. Non- accounting responsibilities included facilities maintenance,

staff training, and seminar speaking.

Key Results: Reduced annual operation expenses 8% a year for the last three years - Oversaw $2. 2

million building expansion which doubled the existing structure -Membership increased over 300% &

income increased 500% during my tenure.

NSK, INC Liberty, IN

Production Manager/ Master Production Planner 12/1996 - 03/1998

Responsible for the plant's monthly production plan to insure JIT shipments. Procure required raw

materials to meet production needs. Direct material handlers and shipping personnel. Maintain MRP

system. Participated in planning / implementing business policies and procedures to ensure proper

internal controls, including adherence to budget control and up line requirements. Perform internal

analysis to improve production efficiencies and increase inventory turns.

Key Results: Developed and implemented a FIFO raw material inventory control system to insure proper

flow through the plant machining process - Zero lost time accidents for material handlers and shipping

personnel - Zero missed shipments including a new bearing which went into production before the

development cycle was completed - Learned the Japanese system of manufacturing planning and

management.

CHAMPION TARGET COMPANY Richmond, IN

Assistant Plant Manager 07/1986 - 11/1996

Developed cost accounting system to control monthly labor, material and overhead costs. Generate

monthly manufacturing and financial budge reports for senior management. Oversee distribution relations

and customer service. Negotiate annual pricing with raw material vendors to reduce cost. Manage

inventory levels to support the production plan. Perform financial analysis of internal operations and

national market potential to develop annual operating plan.

Key Results: Constructed the first comprehensive cost accounting system which enabled proper

operations planning and pricing structures to be implemented - Implemented a competitive bidding

process for raw material vendors which reduced costs an average of 4% over the last five years - Provided

the national market analysis which enabled us to double our production capacity and become a leader in

the emerging sporting clays market.

Education

Indiana Wesleyan University Marion, IN

MBA, will graduate 2012

Indiana University East

BA in Accounting, 1992

Military Service

U.S. Air Force 1981 to 1984

Weapons System Instructor/Trainer

Contact this candidate