Customer Service Sales

Damien Jonathan caldwell

** *********** *****, ***** **********, NY 11746

631-***-**** - Phone

abmsld@r.postjobfree.com

Skills Summary

Senior executive skilled in areas of Risk Management, Business

Development and a record of success in restructuring operations to

improve efficiencies and increase productivity to advance the bottom

line. Success in development and implementation of growth plans to

increase corporate footprints (new facility development, public

relations, communications and marketing). Excellent background in

managed care operations and sales (PPO, Pharmacy and Medical Bill

Review). Hold licenses as both a P&C Broker and General Adjuster in

the State of New York. Experienced in new facility development and

talent acquisitions.

Experience

Director, Northeast Operations

Present

Medical Consultants Network, Inc.

Responsible for operations, growth and new business development for

northeast reporting to COO.

Restructured operations across 3 multi-operational departments

increasing overall production by 200% in 45 days.

Exceed budgetary performance by 76% and establish quarterly

projections.

Analyzed and modernized product fee schedule to bring in accord with

regional structures resulting in increased volume and revenue.

Restructured market strategy by state jurisdiction projected to

increase market shares across the region by 40% prior to first

quarter of 2011.

Responsible for new business development to expand Medical Bill

Review Program through both cross selling to existing clients and new

business sales.

Oversight of regional sales team consisting of 1 Regional Sale

Manager, 4 Account Executives, 3 Account Managers and 3 Service

Representatives.

Analyzed corporate branding and implemented new branding procedures

to increase corporate exposure and identity.

Developed marketing plan to increase revenues by 40% by fiscal year

end.

Leveraged existing relationships to increasing market share quarter

over quarter by 10%.

Established new operations facility in Freehold, New Jersey as part

of branch development project to increase corporate presence and

operational efficiencies (including facility development, talent

acquisitions and contractual negotiations).

Assist regional Account Executives in marketing efforts including

presentation structuring, content and participated in presentations

for large account prospects.

Designed and authored marketing materials for presentations to new

clients.

Developed and conducted training programs for Customer Service and

Quality Assurance Departments.

Developed and conducted two prong sales training for regional sales

force focused on improving new business development / general sales

and Account Management to maximizing existing revenue potential.

NY Branch Manager

2007-2009

CorVel Corporation

Oversaw operations for multi-million dollar, multi-profit center

branch including Medical Bill Review, Ancillary Services and Third

Party Claims Administration.

Successfully maintained budgetary performance exceeding budget by

127%.

Responsible for regional business development through both new

business acquisitions and maximization of existing client services.

Restructured Medical Bill Review and IME Departments resulting in

reduced expenses, increased efficiency and performance.

Administered branch Human Resources including, interviews,

performance evaluations, terminations and promotions.

Corporate Legislative Contact for New York State.

Obtained corporate license enabling company to adjudicate claims in

the State of New York and was Officer responsible for services under

CorVel Enterprise Comp, Inc. in NY.

Designed and implemented successful regional marketing campaign to

increase exposure and market penetration in state.

Re-negotiated contracts and maintained relationships with existing

clients to increase revenue and service opportunities.

Authored RFP submissions responsible for securing $2 million

contract with State of New York

Co-Authored RFP and presented with Vice President of National Sales

which secured largest regional account for organization.

Secured over $5 million in new business revenues.

Secured and successfully maintained exclusive relationship with one

of the largest cities in the State of New York as well as increased

revenues and expanded services through efficient operations and

customer service.

Maintained relationships with local and state organizations and

officials.

Introduced company to national and regional account opportunities

with several of the largest brokerage firms in the country.

President '06-07/VP Operations '03-'06

2003 - 2007

Millennium Medical Management, Inc.

? Co-Founded organization in 2003 with Gregory F. Yuknek.

? Developed and implemented all operational protocols and

corporate compliance.

Administered employee benefits program.

? Analyzed and Budgeted A/P and A/R as well as corporate T/E.

? Administered all aspects of Human Resources including final

approval of all employee reviews, new hire and terminations, Workers'

Compensation, State / Federal HR Requirements.

? Developed and implemented marketing strategies and campaigns as

well as conduct presentations for large account acquisitions.

? Analyzed all departmental matrix reporting and formulated into

comprehensive reports presented at quarterly board meetings.

? Maintain corporate and political relationships with local and

state organizations as well as ensure availability to clients.

Executive

Director

2000-2003

ViewPoint-Exams International, Inc.

? Controlled all corporate functions at Headquarters and 2 branch

locations (NYC and FL).

? Oversaw corporate operations of IME and Peer Review services.

? Analyzed and administered corporate employee benefit program.

? Project management of national initiatives including review of

and due diligence for new lines of business and revenue

opportunities.

? Supported CEO in corporate budgeting and responsible for review

and oversight of A/R and A/P.

? Managed staff of 55 employees (3 locations) via 3 direct

reports (1 VP, 2 Branch managers).

? Oversaw and maintained all client relations, approval and /or

development of new marketing strategies.

? Final review and negotiations when necessary for all network

provider contracts.

? Implemented Corporate Compliance Program.

? Conducted travel inspections of corporate facilities as well as

establishment of new corporate facilities.

? Final Credentialing approval for all network physicians prior

to activation ensuring proper licensing and board certifications if

applicable.

? Established marketing strategy for new market penetration and

new business opportunities.

Education & Licenses

New York City Technical College

Brooklyn, NY

Marketing Sales and Management

Licensed NYS General Adjuster & NYS Property & Casualty Broker

Membership Organizations

New York Claims Association, New York Self Insured Association, New York

State Association of Self Insured Counties, Risk and Insurance Management

Society, AMCOMP

Miscellaneous

. FEMA - Former Disaster Assistance Employee

. Port Authority of NY & NJ - Consumer Marketing Services,

Aviation Dept.

. Co-Founder Millennium Medical Management, Inc.

. Co-Founder Burning Shaolin Productions, LLC.

. Founder/Administrator - Southern Kung Fu Net Community

Forums

. Founder - NYSKFA of Long Island, Inc.

. Chinese Martial Arts Instructor

. Business Development Consultant to Local Martial Arts

School

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