Manager Project

PROFESSIONAL SUMMARY

Seasoned information technology leader with significant experience leading

the delivery of large, complex multi-million dollar enterprise technology

initiatives utilized by Fortune 100 clients. Initiatives have included

software development and deployment; hardware deployment, "managed

services" delivery; ITIL and Java consulting. Broad exposure to

development, improvement and application of structured methodologies such

as SDP, PMBOK and GAD/QMS. Experienced in the use of varied SLCD

methodologies such as waterfall, RAD, JAD and RUP. Strong understanding

and application of risk management philosophies and tools, requirements

identification, client and stakeholder management. Highly skilled in every

phase and element of project and program management

Clients have included General Motors Corporation; Produce Product

(Manufacturing), Global Sales, Service and Marketing and Product

Development (Engineering), Ford Motor Company; Product Development,

Financial Services and Vehicle Operations, Daimler Chrysler Corporation,

EDS; MasterCard International; Volkswagen of America; United Hospital

Health Services (UHHS); United Health Care; and R. L. Polk.

I am naturally inclined to be strategic thinking, efficiency conscious,

results driven, collaborative in approach, fair-minded, critical thinking,

a gifted problem solver, decisive and honorable.

PROFESSIONAL EXPERIENCE

Compuware Corporation, greater metro Detroit area 12/2009 -

Established on its reputation as a successful autor and vendor of 4/2010

packaged tools and utilities offerings, Compuware has expanded into a $2

billion global IT service provider spanning data center, software

development and implementation and service/help desk

. Program Manager

Program Manager supporting GM MGO Web UI Program, a software development

engagement chartered to intercept IMS MGO mainframe transactions delivered

to conventional terminals and "replicate" to Windows IE browser via J2EE /

STRUTS technology. Initial project was 94 screens with the total program

containing over 400 screens. Responsibilities included but were not

limited to:

Project Functions:

Scope and requirements clarity Control, including,

Planning and all assets Scope

Scheduling Budget

Staffing Quality

Execution Risk and Issues Management

Stakeholder/Client Management

Client Satisfaction

Program Functions:

Project Management methodology Status reporting and performance

conformance

Project Management methodology Project "post-mortem" reviews and lessons

mentoring learned/feedback mechanisms

Client management Staffing

Issues and Risk mitigation, Training

resolution and management

Metrics

GRANITE FINANCIAL ONLINE greater metro Detroit area 10/2009 -

Privately held LLC dedicated to the generation and maintenance of Present

excellent debtor and creditor data in support of the debt recovery for

every creditor

. Partner, Granite Financial, Lien Division,

Utilizing my background in Real Estate, Mortgage Lending, Collections, REO

and IT, in conjunction with the tools and data framework in place,

responsible for " starting up" the Lien division. Chartered to create,

leverage or enhance existing tools and processes required to deliver high

quality recovery of debts secured by real property liens. Responsibilities

included but not limited to:

. The harvest, storing and mining of state/county public data related to

real property liens

. Developing, refining and consistently improving data processing for

faster, higher quality lead generation and debtor research results

. Consistent generation of high quality lien holder leads in adequate

quanities

. Represent Granite to prospects and clients in a liaison role

. Debtor research

. All debt recovery tasks documented through courts located in any county

anywhere iwithin the U.S.

. Hands-on knowledge and involvement in all aspects of business.

ELECTRONIC DATA SYSTEMS, INC. (EDS), greater metro Detroit area 1/2007 -

$20 billion global IT service provider, with a broad range of offerings, 8/2008

spanning data center, software development and implementation,

networking, data, service/help desk and consulting services

. Program Manager 1/2007 - 8/2008

10/2007 - 8/2008: Global Program Manager, GM Local Area Networks, GM owned

sites (GSC39a). One of approximately 42 Global Program Managers supporting

General Motors. Program size was $15 million annual revenue; portfolio of

over 200 projects annually; 40 - 60 perpetually concurrent projects. Staff

consisted of, @ 40 - 50 project/program managers globally and a PMO staff

of 8. Responsibilities included but were not limited to:

Project Functions:

Scope and requirements clarity Control, including,

Estimating and pricing Scope

SOWs Budget

Planning and all assets Quality

Scheduling Risk and Issues Management

Staffing Stakeholder/Client Management

Execution Client Satisfaction

Program Functions:

Project Management methodology Status reporting and performance

conformance

Project Management methodology Project "post-mortem" reviews and lessons

mentoring learned/feedback mechanisms

Network Implementation process Staffing

ownership, including maintenance,

updates, improvements and

conformance

Client management Training

Issues and Risk mitigation, Financials

resolution and management

Metrics Profit or Loss

Major Accomplishment(s):

. 40% improvement in estimating / pricing effort.

. 11% improvement in margin, moving from -8% upon my arrival to +6% upon my

departure.

2/2007 - 8/2007: GM GPD GSC07 STIMS Construct to Close Application

Development Project: I was engaged to bring project back in line to

commitments after a rough initial three months. In approximately 6 months,

the project was nearly caught up to original commitments and was

stabilized. Project was an Oracle 10g/Java/J2EE/AJAX based web development

and delivered application with a price of $3.2 million, over 300 function

points, a duration of 18 months and a project team of @ 45, 35 team members

located off-shore.

Major Accomplishment(s): Re-aligned project to original commitments within

6 months, training a new project manager simultaneously.

Systems Technology Group, Inc. (STG), greater metro Detroit area 10/2004 -

395 employee, privately held corporation, focused on Applications 12/2006

outsourcing/Internet software development, portal & CRM Development,

Legacy migration/systems re-engineering, data warehouse & business

intelligence, web services and wireless solutions.

. Senior Consultant filling DCX DealerCONNECT IT Service Delivery Manager

POSITION DESCRIPTION

IT Service Delivery Manager, Daimler Chrysler, Corp., delivering all

aspects of infrastructure and middleware and related services to Sales,

Service and Financial CIOs in support of "business critical" global dealer

portal (DealerCONNECT). Portal consisted of 110 servers divided into 3

discrete environments located in 2 separate data centers hosting over 400

applications critical to Sales, Service and functions and the day-to-day

business with their dealer network. Responsibilities included:

. Architectural oversight

. SLA delivery and reporting

. ITIL processes governing Release, Change, Availability, Capacity,

Incident, Problem and management. .

Major Accomplishment(s):

. Over the two years I managed these environments, the Production

environment consistently delivered the SLA of 99% available.

. Improved availability through:

o Improved working relations between Chrysler's Infrastructure teams,

consultants and operations service providers

o Better Change Management practices

o Tighter standards

SUN MICROSYSTEMS, INC., greater metro Detroit area 6/2000 -

$11 billion global Hardware/Software/Services corporation, designs, 8/2004

manufactures, sells and supports "open systems" servers and supporting

products and services to a wide range of global clients.

. Senior Project Manager, Professional Services Division

Major Accomplishment(s):

. 2004, Led and provided structure to largest "managed services" engagement

ever delivered by Sun in North America ($2.4 million/yr.) to General

Motors, succeeding in gaining three year contract extension and an uplift

in paid for services and increase in price ($2.8 million/yr)

. Delivered consistent enterprise -wide user availability of 99.999%

. Increased efficiency resulted in a 35% increase in the number of systems

under contract without the need for additional resources

. Reduced the number of non-component related outages by 20%

. No failed changes or changes requiring execution of back out plans

. 100% compliance with SLA requirement

. 2004, Chosen as organizational mentor for central and southwestern U.S.

for new six sigma selling and engagement process being adopted by Sun for

fiscal year 2004/05

. 2004, Selected by Sun executive team to lead escalation resolutions for

three major clients, working with client management teams, defined issues

of concern, produced a work plan and delivered to client expectations, in

all cases retained as Sun clients.

. 2003, Led group of Sun managers in framing and structuring the General

Motors "Managed Services" engagement, aligning all Sun stakeholders in

this effort.

ELECTRONIC DATA SYSTEMS, INC. (EDS), greater metro Detroit area 6/1990 -

$20 billion global IT service provider, with a broad range of offerings, 4/2000

spanning data center, software development and implementation, networking,

data, service/help desk and consulting services

. Account/Program Manager 5/1998 - 4/2000

GM Enterprise Customer Management Division: Operated in dual role of

Account and Program Manager leading a team of 70 plus direct staff of

systems administrators, developers, project managers and architects in

support of General Motors Enterprise Customer Management division of

GSSM. The bulk of this work revolved around the development of the first

North American CRM database integrating all 12 GM divisional and cross-

functional client related systems and integrating some external data to

support their enterprise requirements. I was engaged to salvage this

project. I healed the EDS/client relationship, re-wrote the scope and

requirements and SOW; re-sold the project, executed and successfully

delivered project within the $7 million budget and the 15 month timeline.

. Systems Engineering Supervisor, managing software development

staffs

5/1996 to 6/1998

. Systems Engineer, planning, designing, constructing,

testing, implementing and maintaining software 6/1990

to 5/1996

Major Accomplishment(s):

. 1998 - 2000 - Performed the dual-role of organizational manager and

programme manager, leading a team of 70 direct report staff managing an

approximate budget and P&L for $7 million annually, had responsibilites

for all aspects of EDS's IT services contract to GM Enterprise Customer

Management (ECM) Division, including application development, IT

operational support, client management, and all aspects of project

management and delivery for all of GM ECM support.

. 1998 - Led the development and delivery of the first Customer

Relationship Management (CRM) System for General Motors, N.A.,

integrating 12 divisional customer databases into a single application,

integrating weekly, monthly, quarterly and annual updates from all 12

divisional systems and 3 external data sources.

o Worked with GM ECM management to define the "critical to quality"

requirements for project

o Worked with EDS and GM management teams to re-define project charter

and statement of work

o Successfully negotiated $7 million contract with client

. 1998 - Created, developed, staffed, implemented and led a centralized

project management office, (PMO) that resulted in

o A 20% increase in code line output

o A 35% reduction in errors

o A 40% reduction in release cycle duration

. 2000 - Matured organization from level 1 to a level 3, as certified by

the Capability Maturity Model (CMM)

. 1999 - Invited to participate on the strategic planning team for the re-

negotiations between EDS and GM for the North American sector agreement.

TOOLS / TECHNOLOGIES / METHODOLOGIES

TOOLS

. Microsoft Office Suite; Word, Excel, PowerPoint, Outlook

. Microsoft Project, Enterprise Project, Project Server

. Microsoft Visio

. Lotus Notes

PROJECT TECHNOLOGIES

PROJECT METHODOLOGIES

CSS (Alteon service SunOne Directory EDS Global Application Development

provisioning/load Quality Management System (GAD/QMS)

balancing)

IBM WebSphere (ver's 5 and SunOne Portal General Motors SDP21 and SDP r10

6)

IBM Internet Hosting Corba Daimler Chrysler IDS-Houston

Systems (IHS)

SiteMinder XML Architect Implement Manage (AIM)

UDB, DB2, Oracle AS400 Six Sigma

Solaris (Unix) DB400 Sun "Set for Success"

SunCluster (2X and above) CL EDS Systems Life Cycle (SLC) I, II &

III

Veritas VxVM and VxFS RPG (2,3,and 400) PMI Project Management Book of

Knowledge (PMBOK)

Java IBM S3X

J2EE C and C++

EJB Ada

JVM MVS

LDAP CICS

NIS IBM S390

UFS COBOL

Storage Area Networks (SAN) JCL

SOA Assembler

EDUCATION

Colorado State University Fort Collins, CO

Bachelors of Science, Business Administration (magna cum laude) Emphasis in

Computer Information Systems (CIS)

Conoco IT scholarship award winner, 1988/1989 and 1989/1990, awarded to

the "outstanding' CIS student

Laramie County Community College Cheyenne, WY

Associates of Science, Biology

TRAINING

PROFESSIONAL CERTIFICATIONS

Project Management Institute (PMI), Project

Quality Management Professional (PMP)

Six Sigma Basic concepts ITIL-F IT Service Management Foundations

Total Quality Management (TQM) (ISEB)

principles ITIL-M* Master's certified in Service

Support, two marks away from Service Delivery

certification

Project Management Prince2 Foundations

Initiation and Planning

Implementation and Close

Prince2 Foundations

Project Management Institute (PMI)

Project Management Professional

(PMP) preparation

Information Technology

Infrastructure Library (ITIL) IT

Service Management

Foundations training

Master's training

Contact this candidate