Customer Service Sales

CHRISTOPHER CHIB

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CHRISTOPHER CHIB

CHRISTOPHER CHIB

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**** ******** ***** • San Jose, CA 95123

abmsib@r.postjobfree.com • 408-***-****

Summary of Functional Qualifications

Leadership/ Sales Management/ Mortgage Origination/ Small Business

PROFILE

Successful results-driven manager with over 10 years of visible achievements in consumer banking, sales,

marketing, finance and business management; Compelling leader with a proven track record of consistent

superior performance.

PROFESSIONAL EXPERIENCE

NORTHSTAR MORTGAGE – CAMPBELL, CA June 2008 to Present

BUSINESS DEVELOPMENT OFFICER

Accomplishes mortgage loan human resource objectives by selecting, orienting, training, assigning,

scheduling, coaching, counseling, and disciplining employees; communicating job expectations;

planning, monitoring, appraising job contributions; recommending compensation actions; adhering

to policies and procedures.

Key Accomplishments:

• Completes mortgage loans by monitoring collection, verification, and preparation of mortgage

loan documentation; scheduling and completing mortgage loan closing.

• Meets mortgage loan financial standards by providing annual budget information; monitoring

expenditures; identifying variances; implementing corrective actions.

BANK OF AMERICA – San Jose, CA June 2006 – June 2008

VP, BANKING CENTER MANAGER III

Directly working with customers to build relationships, undercover and satisfy their needs through

the sale of financial products and services, while running all aspects of an efficient and productive

branch. Took overall responsibility of a high-impact turnaround banking center with over 23 FTE.

Key Accomplishments:

• Creating workforce stability by cultivating an engaged, enthusiastic, and well-coached team

• Generating sales leads through community outreach activities and developing business partners,

while building internal relationships.

• Conducting and approving quarterly and yearly performance evaluations of associates, plus

developing and monitoring individual quarterly development plans for all direct reports

Achievements & Additional Roles:

• Annual Award of Excellence 2006, Ranked 3rd out of 900 banks in the West Division

• Four-time Quarterly Award of Excellence winner 2006

• Cluster Leader of 6 Banking Centers

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• Appointed as Market Credit Real Estate Champion

BANK OF AMERICA – San Jose, CA September 2005 – May 2006

BANKING CENTER MANAGER II

Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level

of customer service. Supervising and coaching teams on the proper behaviors, sales techniques, service

expectations and compliance guidelines, while modeling the same.

Key Accomplishments:

• Developed and Executed quarterly action plans to exceed performance goals

• Implemented Community Involvement plans to increase incremental sales

• Ensured operational soundness through development of internal processes

GET EVERYTHING WIRELESS – Cupertino, CA January 2001 – August 2005

PARTNER/ OWNER

Create a retail cellular store business that offered a variety of wireless products. Expanded to multiple

locations within a short time, providing our customers with more than (8) stores throughout the

bay area capable of handling all customer service, repair and sales needs.

Key Accomplishments:

• Executed strategic sales techniques resulting in a solid account base and consistent

performance above quotas

SHORETEL COMMUNICATIONS – Sunnyvale, CA January 1999 – December 2000

NEW ACCOUNT SPECIALIST

Articulates ShoreTel products benefits and advantages relative to competitor offerings. Developing

a thorough understanding of customer requirements through usage of consistent communication,

gathering information and effectively presenting solution value to the customer and closing the

opportunity.

Key Accomplishments:

• Strong track record of successful and consistent prospecting via cold calling and partnering

related activities; on boarding such clients as Napster.com

EDUCATION AND CREDENTIALS

Bachelor of Science in Finance

SAN JOSE STATE UNIVERSITY – San Jose, California

Professional Training:

Dale Carnegie Sales Training

Account Management Systems

Leadership & Team Building

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