Real Estate Customer Service

Daniel Bryan O'Rourke

**** ******* **. *********: 614-478-

**** (h)

Columbus, Ohio 43219 E-mail:

******@*****.***

Aug 2008 to Present Allied Barton Security, Upper Arlington,

Columbus, OH

Assistant Site Supervisor PNC

Bank - Whitehall

o Permanently assigned to PNC (formerly National City Bank) as secondary

site supervisor.

o Previous position to augment and assisted with various accounts

throughout the Columbus area including Lucent Technologies, SERS

(State Employment Retirement System), Watson-Pharmaceutical, Blue

Cross Blue Shield/Palmetto GBA (U.S. Federal Regulated), AT&T, Verizon

Wireless, Key Bank, 5th Third Bank, Huntington Bank, and Abbott Ross

Nutrition/Abbott Laboratories.

o Evaluate and ensure that facilities are secure while submitting a

status report of each site.

Mar 2008 to Aug 2008 Wells Fargo Bank - Trilegiant, Columbus, OH

Supervisor for Client Retention

o Received inbound calls from existing Wells Fargo clientele inquiring

details of their identity theft protection membership regarding

services, billing & benefits.

o Focus on retaining clients by addressing their needs for resolution

and due diligence.

o Manage and oversee a department of 30 call center operators.

o Notified of company wide downsize of personnel due to present subprime

market conditions.

Oct 2007 to Mar 2008 Boeing Aerospace - Infinity Engineering,

Columbus, OH

Consultant for Business Development

o Retained as a consultant by Boeing Engineers in Seattle WA to advise

on developing the infrastructure of a new aerospace manufacturer.

o Contacted aviation companies including Net Jets, Singapore Airlines,

Cathay Pacific, Qantas, Thai Airways, Asiana, Malaysia Airlines, Qatar

Airways, Air New Zealand, Emirates, & Etihad Airways.

Aug to Oct 2007 CFIC Home Mortgage, Columbus, OH

Mortgage Consultant

o Assisted senior Loan Officers and Director with client's residential

mortgage and financial needs.

o Fielded all inbound sales calls for loan officers on a daily basis.

o Firm filed for Chapter 11 due to present subprime conditions and

inability to maintain being bonded nationwide.

May to Aug 2007 J.P. Morgan Chase, Columbus, OH

Asset Management

o Processed mortgage back securities tickets for senior brokers on

trading floor.

o High evaluation for qualifying in position in shortest period of time

per senior department supervisor.

o Highly recommended for direct hire permanent position.

o Notified of company wide downsize of personnel due to present subprime

market conditions.

Mar to May 2007 BAX Global/OCE, Columbus, OH

Quality Control Manager

o Served as a role model to set a standard of performance to motivate

and develop department heads.

o Monitor overall operations while also setting and meeting staffing

target production goals.

o Maintain supportive interface with field management regarding

processing of information, service call activity and information flow.

o Maintain thorough working knowledge of all processes affecting data

entry and service call tracking.

o Resolve customer service issues to maintain high customer satisfaction

levels and meet stated Key Performance Requirements.

o Oversee the start up and commissioning processes for current/new

projects.

o Establish and maintain department policies and procedures.

o Disperse performance information to upper management.

o Represent the inter-department for international meetings per senior

executives in Germany.

o Manage the implementation and continued operation of outsourced BAX

and sourced responsibilities.

o Highly recommended for direct permanent hire.

o Company wide downsize due present economic conditions.

Jan to Mar 2007 America's Mortgage Group, Columbus, OH

Loan Officer

o Assisted senior Real Estate brokers with residential mortgage loans.

o Firm filed for chapter 11 due to present subprime market conditions.

Nov 2006 to Jan 2007 Global Mortgage, Columbus, OH

Loan Officer

o Assisted senior Real Estate brokers with residential mortgage loans.

o Firm filed for chapter 11 due to present subprime market conditions.

Sep to Nov 2006 Residential Finance Corp., Columbus, OH

Loan Officer

o Assisted senior Real Estate brokers with residential mortgage loans.

o Firm downsized due present subprime market conditions.

Jul 2005 to Sep 2006 BRC Advisors - Bankers Realty Commercial, Los

Angeles, CA

Director of Operations

o Assisted senior Real Estate brokers and sales agents with client's

financial and demographic needs.

o Conducted and arranged meetings between buyers and sells while

assisting in the arrangement of financing from a variety of lenders

for prospective buyers.

o Obtained listings and agreements by owners to place properties for

sale within Southern California.

o Knowledgeable of selling and leasing commercial property.

o Resigned due to present economic conditions in overall commercial real

estate market.

o Relocation to Columbus OH due to illness in family.

Oct 2002 to Jul 2005 RAND Corporation, Los Angeles, CA

Quality Control Manager

o Advised on technical improvements for a variety of EOD equipment

utilized throughout U.S. military.

o Highly recommended to consult & advise on future projects.

o Department downsized due to contract expiration which was renewed

under Boeing.

Sep 2001 to Oct 2002 U.S. Army, Operation Noble Eagle, Salt Lake

City, UT

o Active Duty Recall and mobilization in response to 9/11 to provide

security for military installations.

o Assigned to 3/160th Mechanized Infantry Unit as Scout Sniper billet

for 12 month rotation.

o Assisted Explosive Ordnance Disposal assigned to Tooele Ordnance Depot

in the inventory, maintenance and safety protocols of all ordnance

within facility inventory.

o Assigned to FBI/Secret Service Federal Security Detail to augment 2002

Winter Olympics in Park City, Utah.

o Maintained an above standard performance of all departments within

responsibility including Deseret Chemical Facility and Dugway

Biological Proving Grounds.

o Instructed, tested, evaluated and qualified by the 91st Evaluation

Unit on the following:

o MOPP (Mission Oriented Protective Posture) protective gear to be

used in a toxic environment to include chemical, biological,

radiological, or nuclear (CBRN) ordnance and materials.

o The NBC (Nuclear, Biological, Chemical) suit personal protective

equipment designed to provide protection against direct contact

with and contamination by radioactive, biological or chemical

substances.

o The Fox M93A1 Nuclear, Biological, and Chemical Reconnaissance

System (NBCRS) which is a rolling laboratory that takes air,

water, and ground samples and immediately analyzes them for

signs of weapons of mass destruction.

o Atropine autoinjectors issued and specifically ordered to be

carried at all times which can be quickly injected into the

thigh in the event of either direct or residual exposure of any

NBC agents such as nerve gases, Tabun (GA), Sarin (GB), Soman

(GD) and VX.

Apr 1996 to Sept 2001 Blue Pearl Financial, Woodland Hills, CA

SVP of Shareholder Relations

o Communicated with accredited investors and clientele in regard to the

opportunity of investing in comprehensive pre-IPO companies with an

above average performance.

Apr 1995 to Apr 1996 American Dive & Salvage, Harbor Island,

Seattle, WA

Support Technician

o Provided support for contract hardhat salvage divers by operating &

maintaining onboard equipment.

o Primary contracts to provide structural estimates in regard to

offshore platforms for major oil companies including Exxon, Mobile,

Shell and Texaco.

Oct 1991 to Apr 1995 Access Innovations Inc., Palo Alto, CA

Director of Operations

o Coordinated communication through a staff consisting of five editors

and two IT personnel to receive, organize and store volumes of R&D

information regarding applied science in the areas of nuclear and

solar energy.

o Primary clientele were Stanford Research International (SRI) and

Electric Power Research Institute (EPRI).

o All documentation compiled and stored onsite at EPRI utilizing model

CRAY supercomputer.

o Attained additional contracts from the following research facilities:

o Lockheed Martin Advanced Development Programs (ADP)

. Formerly Lockheed Advanced Development Projects.

o Defense Advanced Research Projects Agency (DARPA)

o Lawrence Livermore National Laboratory (LLNL)

o Science Applications International Corp. (SAIC)

o Los Alamos National Laboratory (LANL)

o The Office of Special Projects (OSP)

o Jet Propulsion Laboratory (JPL)

o Department of Energy (DOE)

o Genentech Bio Research

o RAND Corporation

o ESL/Sylvania

Aug 1990 to Oct 1991 U.S. Navy, Tampa, FL

Recall for Operation Desert Shield/Storm

o Assigned to the Special Operations Center Mac Dill Air Force Base,

Tampa, FL

o Awarded three letters of commendation.

o Duties deemed classified.

o Security Clearance

Oct 1989 to Aug 1990 British Telecom/McDonnell Douglas Tymnet, San

Jose, CA

Network Control Technician - N. America Operations

o Maintained operations of data communication links throughout the

Network Control Center.

o Utilized SUN SPARC Station with UNIX Shell Software Operating System

and HP5000 Mainframe.

Aug 1985 to Oct 1989 U.S. Navy Active Duty, NAS Moffett Field, Mt.

View, CA

Radioman-Intelligence & Operations Specialist

o Assigned to Naval Telecommunications Center (NTCC) & Anti Submarine

Warfare Center (ASWOC).

o Primary objective to provide and maintain communications the

(Lockheed) P-3 Orion aircraft.

o Direct support for P-3 squadrons while conducting extended long range

airborne maritime, anti-surface warfare and anti-submarine warfare

patrols in the pursuit of any possible foreign submarines.

o Operated and maintained communications links to keyhole satellite

systems via U.S.A.F. Onizuka Sunnyvale Satcom facility and

telecommunications via NAVCOMMSTA Stockton an element of the Naval

Computer and Telecommunications System (NCTS) responsible for

maintaining communications for command, operational control, and

support of functions within the Department of the Navy (DON) & Defense

Information System (DIS) as assigned. NAVCOMMSTA Stockton was an

Echelon 3 shore command in an active operating status.

o Assigned to work with West-Pac Intelligence by directive of Wings-Pac

Commander Rear Admiral Hernandez to assist with the monitoring all

operations throughout the South Pacific and Asian Theatre.

o Coordinated liaison communications between CINCPAC in Oahu, HI and the

Office of Naval Intelligence.

o Cross trained as Cryptology Technician (linguist), Intelligence

Specialist, and Operations Specialist.

o Provided message traffic for the following entities in Silicon Valley:

DLIFLC Presidio of Monterey, NASA Ames Research Center, ESY/SYL, DOE,

SRI, EPRI, TRW, SAIC, RAND Corp., Lockheed Skunkworks & Blue Cube,

Ford Aerospace, Raytheon, Boeing, Trimble Navigation, Northrop Grumman

Corporation, United Technologies, McDonnell Doulas, Motorola, Lawrence

Livermore Labs, General Electric, General Dynamics, Hughes

Communications & Network Systems, DOW Chemical, and UC Berkeley

University.

o

o Official recorded evaluations consistently overall 4.0 with "above

average standard".

o Strongly recommended for reenlistment (RE-1) by commanding officer

upon out processing.

o Offered and highly recommended for BUD/S Seal Training or

Embassy Duty for reenlistment.

o Security Clearance: Top Secret - SBI/ESI, NATO/SIOP/NOFORN/LIMDIS

Compartmental

EDUCATION

Apr to Sept 1994 Stanford University, Palo Alto, CA

Internship in Asian Studies

- Assisted professors in regard to Japanese, Chinese,

Malaysian, S. Korean, Tibetan, Nepal, Katmandu and

Burma cultural research.

Mar 1989 to Aug 1992 San Jose State University, San Jose, CA

Business Administration & Asian Studies

- All courses & tuition sponsored by the U.S. Navy.

MILITARY RESERVES

Oct 2003 to May 2005 U.S. Army Reserves, 160TH Ordnance Company

Conventional Ordnance Handler (55B)

o Located in Irvine, Los Angeles, CA

o Enrolled in two phase course: Academic at Ft. McCoy, WI and Practical

Application at Redstone, AL

o Field Commission to Warrant Officer (WO1-55B) contingent upon

completion of the course at Fort Rucker's Warrant Officer Candidate

School (WOCS) for the Army Reserve.

o Security Clearance

Mar 2001 to Oct 2003 U.S. Army National Guard, 3/160th Mechanized

Infantry

Infantry (11B)

o Located in Glendale, Los Angeles, CA

o Operation Noble Eagle Active Duty, Salt Lake City, UT

o Security Clearance

Apr 1996 to Feb 2000 Naval Special Warfare Group One (NSWG-1) Seal

Team One/Det-219

Support Technician (RM2/EOD)

o Located at Pt. Mugu Naval Air & Weapons Station, Port Hueneme, Oxnard,

CA.

o Tasked to directly support active duty Seal Teams One, Three and Five

located at Naval Amphibious Base, Coronado, San Diego, CA.

o Primary responsibility to provide and maintain tactical mobile field

communications for Seal Teams and all related commands primarily

utilizing the Harris 117-D&F portable man pack communication units.

o Participated in Operational Readiness Exercise (ORE) Ulchi Focus Lense

& Foul Eagle throughout South Korea.

o Provided direct support for U.S. & S. Korean ROK Navy Seals at

Chinhae Naval Base.

o Participated in Operational Readiness Exercise (ORE) Desert Warfare

Training at the Chocolate Mountain Aerial Gunnery Range (CMAGR) Camp

Billy Machen, Naval Special Warfare (NSW) Desert Training Facility,

Niland, California in support of Desert Patrol Vehicles (DPV).

o http://www.navsoc.navy.mil/pdf/Ethos/ETHOS_Issue_1.pdf

o Security Clearance

Oct 1991 to Apr 1994 Explosive Ordnance Disposal Mobile Unit

Fifteen (EODMU15)

Explosive Ordnance Disposal Mobile Unit (EODMU)

Apprentice

o Located at Naval Shipyard Mare Island, Vallejo, CA

o NEC-5331 Dive Candidate for Open Scuba, MK-16 Draeger Rebreather and

Second Class Dive School.

o NEC-5309 Qualified Basic Demolitions Course including FBI

instructional material to perform demolition, ordnance location and

identification, EOD detachment operational support, and staff

logistics support to EOD commands conducted at EODMU One Training

Facility Naval Air Station Barbers Pt. Oahu, Hawaii.

o Performed practical application of handling explosives at U.S. Army

Schofield Demolitions Range.

o Upon completion and return to EODMU15 Tasked to assist and support EOD

Technicians in field operations to include location, identification,

render safe procedures, recovery, and disposal of foreign and domestic

conventional ordnance. Specific mission tasking to render safe for the

following:

o Tomahawk Cruise Missile (BGM-109)

o Harpoon Cruise Missile (AGM-84)

o Limpet Mines - U.S. and Foreign

o Improvised Explosive Devices (IED)

o Area Search Detachment (ASD) qualified to utilize side-scan sonar

equipment aboard both 22' and 27' foot Boston Whaler small boat

operations to support Naval Special Warfare, Amphibious Ready Groups,

Expeditionary Strike Groups, Mine Countermeasures and foreign Special

Operations Groups.

o Participated in Operational Readiness Exercise (ORE) "Bell Thunder"

designed to train personnel to maintain security for a base camp

within hostile territory conducted at San Clemente Island, San Diego

CA.

o Active and reserve units in the exercise included Navy Seal

Teams, EOD & Australian Coastal Defense Teams (CDT) and Marine

Force Recon (Opposing Force),

o Participated in Operational Readiness Exercise (ORE) "Blue Dragon"

designed to train personnel in recovery of Tomahawk & Harpoon Cruise

Missiles while utilizing trained mammals including Dolphins & Seals

conducted at Naval Air Station Barbers Pt. Oahu, Hawaii.

o Assigned to Secret Service Detail in San Francisco as directed by

gaining command EODMU1 Oahu, HI.

o Security Clearance

MILITARY SERVICE RECORD

2001 to 2005 United States Army Honorable Discharge

1996 to 2000 United States Navy Honorable Discharge

1985 to 1994 United States Navy Honorable Discharge

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