Human Resources Management

Melissa M. Moore, PHR

Human Resources Recruiter

**** ****** **** ******, **********, Georgia 30052 ? 770-***-**** ?

abmsd7@r.postjobfree.com

DYNAMIC, GOAL-ORIENTED HUMAN RESOURCES RECRUITER with solid experience in

the consulting, medical field and in both union and non-union

telecommunications' environments. Functional expertise, including

recruiting, career development, succession planning, training and

diversity, developed through nine years of experience and Masters in

Industrial/Organizational Psychology program. Skilled negotiator with

excellent track record in first-level grievance resolution.

Core Competencies

Sourcing & Screening Candidates Change Management

Recruiting for Retention Management Development Training

Program & Project Management Diversity Awareness

Professional Career History

ACCENTURE

Accenture is a "global management consulting, technology services and

outsourcing company employing approximately 123,000 people."

Human Resources Consultant May 2005-

present

. Strategically staff IT Resources on various projects

. Manage the roll on/off process for IT resources

. Conduct fact-finding investigations related to internal complaints and

concerns and prescribe appropriate action for resolution.

. Counsel and advise managers of appropriate interventions to address

employee relations issues

. Assist in developing HR Plans and programs to ensure best practices

are incorporated.

. Manage Career Coach program to ensure success of program

. Make HR presentations to workforce to deliver timely information.

. Provide HR support to employees on performance management and related

issues.

. Interpret and advise on policies and procedures to ensure compliance

on FMLA, ADA, FLSA and other federal and State laws.

BELLSOUTH TELECOMMUNICATIONS, Atlanta, GA 1997 - 2004

BellSouth is a Fortune 100 telecommunications company headquartered in

Atlanta, Georgia, with $20 billion in revenue, close to 65,000 employees

and 22 million access lines in service.

Human Resources Staffing Manager

Recruited management and non-management employees under three different

union contracts. Performed a variety of human resources generalist

duties.

. Consistently transferred to recruit into new territories which

required stronger recruiting talent during a period of heightened

competition and tremendous industry changes.

. Created sourcing channels and partnered with organizations to foster

diversity representation within the Co-Op program.

Melissa M. Moore, PHR, Page 2

. Member of committee that spearheaded awards and recognition program

that boosted morale during a period of massive downsizing.

. Key contributor in the development and implementation of a pilot

Technician Fast Track program that complied with union provisions and

enabled performance-based advancement for high performers. Met

aggressive deadline of enrolling 65 participants in two months.

. Enhanced name recognition of BellSouth as employer-of-choice with

innovative campus recruiting initiatives and presentations.

. Managed Cooperative Education Program to recruit for 300 positions in

a nine-state area.

. Counseled relocating employees who experienced family hardships and

referred them to the appropriate resources, including company-

provided EAP.

. Managed recruiting efforts in compliance with Union contracts,

maintaining a grievance record that was well below the company

average and a zero grievance rate for two years.

SHEPPARD PRATT HEALTH SYSTEM, Towson, MD 1996

Sheppard Pratt Health System is a private, non-profit behavioral health

organization with 1,500 employees who provide a full range of services

for children, adolescent and adults.

HR Recruiter / Human Resources Assistant

Member of a six-person human resources department. Recruited nurses,

social workers and a wide variety of PRN staff. Fulltime position while

earning Masters Degree.

. Sourced, recruited, and screened for exempt and non-exempt positions.

. Key contributor in pilot diversity program that developed benchmarks

based on best practices of local companies.

. Led new-hire orientations and incorporated diversity initiatives to

increase retention in a highly-competitive medical recruiting

climate.

. Performed job analysis by interviewing key performers; developed job

descriptions that reflected core competencies and key

responsibilities of positions.

. Used knowledge of career development principles, personality

assessments and job fit to successfully recruit candidates with

skills and personal traits that were compatible with job requirements

and corporate culture.

UNIVERSITY OF BALTIMORE, Baltimore, MD 1995 - 1997

Career Counselor / Graduate Assistant-Career Center

Provided career counseling to students in this upper-division and

graduate university that is a member of the University of Maryland

system. Assisted students in developing realistic career expectations,

r sum s and employment opportunities.

. Developed solid knowledge of the principles of various

career/personality assessments and best-practices in career

management. Coordinated R sum Referral Program that increased job

placements, assisting the university with their recruitment efforts.

Education & Professional Development

ms, industrial/organizational psychology, university of baltimore,

baltimore, MD

ba, psychology, virginia union university, richmond, VA

SHRM, Society of Human Resources Management; INROADS Alumni Association

Productivity Skills

Ms Word, Ms Excel, Ms PowerPoint, RecruitSoft, PeopleSoft Human Resources

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