Process Management

Competencies

Mark has been adding value to companies in a wide variety of industries

raise the bar of performance improvement through the following

disciplines:

. Business Process Improvement/Reengineering/Modeling

. Business Requirements Discovery & Analysis

. JAD Facilitation & Facilitator Training

. Organizational Change Management

. Project Visioning/Scoping

. Team Building

. End User Training Development & Delivery

. Project Management Methodology

Balanced Solutions

Best of breed business solutions are both systemic and balanced. They can

be implemented with minimum disruption to the business and are most likely

to maximize the projected benefits when designed with an integrated balance

of improvements in all three aspects - People, Process, and Technology.

"Implementing world-class information technology alone will not achieve

the desired business results if the people affected aren't aware of how

changes to business processes, roles, and responsibilities will affect

them, nor will it succeed if they are not ready, willing, and able to use

new skills and tools. [ASUG/SAP Organizational Change Management Survey

2008 by SAP AG.]

Approach

Mark is committed to the process consultation model of problem analysis as

the best way for business users to most effectively collaborate in the

discovery of solutions tailored to solve their specific process challenges.

He has built a reputation as a guru in facilitating business process

modeling sessions (process improvement workshops) utilizing an approach he

calls "guided discovery" to capture the voice of the customer (VOC).

This features a very dynamic setting in which stakeholders from cross-

functional areas of the organization can participate in this highly

creative problem analysis and solution design experience..

"Mark is as good as it gets in Business Process Analysis, Session

Facilitation, and Organizational Change Management. He is fantastic at

leading a group through the process of defining requirements. Mark

brings an energy level and passion that insure you will not sit through

another boring requirements, change management, or strategy session

again." Alan Boyer, Principal Consultant, Akili

Professional Accomplishments

DiamondStar Consulting:

. Helped major health insurance provider design SharePoint workflow

solution to reduce Bid-To-Brochure cycle time and per bid cost by

eliminating edit cycles driven by error-prone manual procedures while

providing real-time management visibility into and control of the

workflow pipeline.

ProQuality:

. Assembled Advisory Board

. Developed VC Presentation materials

. Designed website content & marketing brochure

. Developed sales presentation materials

. Won contract with AA over EDS/SAP to replace legacy global credit card

processing system.

Akili:

. Facilitator for development of Akili's SAP/BPC Project Methodology for

client engagements.

. Led Fortune 10 energy client team through requirements discovery and

development of a new business process for SAP/BPC implementation.

o Helped craft the organizational change management and communication

strategy.

o At request of client, developed and delivered the end user training at

three US locations.

. Worked with CFO of the largest operator of private US golf clubs to

conduct stakeholder analysis and development of communication strategy

for large (160 location) SAP/BPC implementation.

. Facilitated the process redesign of a new Service Order process for 2nd

Tier telecom client that merged 3 product lines into one system across 7

regional call centers reducing overall system costs and improving the

customer order and service experience.

. Led client team of experts through a process redesign that integrated

marketing of 3 separate products lines (Oil, Gas, NGLs) previously

thought to be impossible for mid tier energy company.

. Guided client team of experts through business process redesign to

implement a common process model to facilitate M&A projects for a

computer asset recycling company. Led to reductions in time and costs to

complete mergers through improved identification of required

system/process changes.

. Directed development and implementation of the methodology and case tools

for Akili's business analysis group, hired 15 analysts and provided

training and mentoring on the methodology and consulting discipline.

Prologic:

. Established business analysis methodology and negotiated acquisition of

case tools to support the analysis discipline.

. Lead business analysis efforts for the development of a large ERP

solution for K-12 School Districts now in production in over 30 ISDs

across Texas.

American Airlines:

. Selected as member of ground-breaking BPR initiative at AA that totally

changed the approach for delivery of IT services to the airline. Led to

major improvements in customer satisfaction and more a targeted and

rational allocation of budget resources for IT services.

. Lead BPR expert on numerous successful BPR projects including:

o Aircraft parts transit process redesign. Saved $1.5 MM per year for

each day of reduction in cycle time. Cut cycle time from 6 to 3-4

days per maintenance site.

o Consumer Relations imaging system. Dramatically decreased cycle time

and improved quality of responses to customer complaints.

o Aircraft parts warranty recovery process improvement that saved

multiple millions of lost warranty dollars through automated contract

registration and parts identification, tracking, and monitoring

functionality.

Work History

Oct 2009 - Present:

DiamondStar - Independent Consultant

Jan 2009 - Oct 2009

ProQuality Inc. - COO, VP Customer Delivery

Jun 2007 - Jan 2009

Akili - Sr. Business Process Consultant

Jul 2003 - Jun 2007

Prologic - Manager Business Analysis

Jan 2003 - Jul 2003

Delinea - Contract Process Consultant

Aug 2002 - Dec 2002

Spindletek - Contract Process Consultant

Aug 1996 - Aug 2002;

Akili - Coach/Manager of Business Analysis,

Sr. Client Project Consultant

Public Speaking

First West Coast CaseWise User Group Conference hosted at the California

ISO, Folsom CA. CaseWise & RUP. (2000)

Annual Conference of Flight Services Managers; 7-Habits & Principle

Centered Leadership. New Orleans, LA. (1996)

Annual Conference of American Eagle Marketing Managers; 7-Habits &

Principle Centered Leadership. Key West, FL. (1996)

Fall Conference of Southwest Facilitators Network. "Facilitating Multi-

Dimensional Organization Transformation." Infomart, Dallas. (1995)

Annual Conference for the Miami/Caribbean/Latin American Division Lead

Agents; 7-Habits & Principle Centered Leadership. Miami, FL. (1994)

4th Annual Conference of Organizational Systems Designers. "Aligning I/S

with Core Airline Business Processes -- The Era of Process Alignment" at

the OSD Alliance Conference in Washington, DC (1993).

Education

Brigham Young University - Bachelor of Science, Business Management.

Professional Training

. Managing Organizational Change methodology; ODR Inc., Atlanta, GA

. Process Consulting in Organizational Change and Development; UCLA

. Business process design, Internal Consulting, Total Quality Management,

Team Building, Presentation Skills, Structured Systems Analysis;

American Airlines

. Covey's 7-Habits and Principle Centered Leadership; Covey Leadership

Institute

. FAST Process Facilitation, Gary Rush, Chicago IL.

Volunteer Work

. Former COR for Cub Scout Pack.

. Former Scout Master, Unit Commissioner, and currently Committee Member

for Boy Scout Troop.

. Leadership responsibilities for Church Youth Groups.

. Instructor of Sunday School class for new members.

Contact

Mark C. butler

6711 Forest Park Drive

Arlington, TX 76001

817-***-**** (o)

817-***-**** (m)

abmsci@r.postjobfree.com

www.diamondstarconsulting.com

Contact this candidate