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Customer Service Administrative Assistant

Location:
Florence, SC, 29501
Posted:
May 20, 2010

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Resume:

Lucretia Johnson

*** ******** **** # *

Florence SC 29501

abmsc8@r.postjobfree.com

843-***-****

To work within environment enhancing my office administrative skills.

Allowing my enthusiastic qualities to become an asset to a company I am

employed with. I am a bright, all around person to work with. I work well

with all varieties of co-workers while putting my best effort in all that I

am able to perform; I am quite knowledgeable with: Microsoft word,

Microsoft office, Microsoft outlook, Excel, Excel spread accounts

receivable, Microsoft Quick books A/R-A/P, Lotus, Power point able to type

45-55 wpm and could be trained to use other office equipment(s)

Employment:

Dunline Rubber International

1070 E Main Street

Lake City SC 29560

843-***-****

Administrative Assistant Part-time 12/09-5/10

. Responsibilities were to on a daily basis key in all the work orders

produced by the floor operators making rubber mold to ship to various

companies around the world

. Responsibilities were to input such information daily into a Microsoft

spreadsheet produce by the Dunline Corporation

. To attend all conference minute calls on Tuesdays and Fridays

conversing the progress of the rubber material being made

. Responsibilities were to work for a management team of four

maintaining all their documents in filing system

. Responsibilities were to mail all rubber samples via fedx to various

countries

Assurant Group (Olsten Staffing) Seasonal position

1323Celebration Drive

Florence SC 29501

843-***-****

Customer Service Representative 10/08-2/09

. Responsibilities were to assist all incoming calls from homeowners

from the hurricane disaster relief from hurricane Katrina in assisting

with restoration and repair of property damage through the Assurant

client Saxon mortgage company

. Responsibilities were to send each call received to the appropriate

office for assistant relief for families in need for shelter through

the FEMA agencies

Assurant Group (Kelly Temporary Agency) Seasonal position

1323 Celebration Drive

Florence SC 29501

843-***-****

Customer Service Specialist 6/08-10/09

. My responsibilities were to take incoming calls from homeowners

needing assistant with home disasters due to storms which cause

significant damage to their homes during the hurricane and wind damage

months

. To make the transition of rebuilding or repairing their loss by

assisting them as much as possible

. To send out all the necessary documents in order to complete the

process to receive their monetary checks to start the repairs on the

homes if possible

. To communicate one on one with each homeowner via phone with the

complicated process of completing their paperwork and mailing or

faxing back to the Assurant Group for processing

. Always maintaining a positive attitude with all homeowners during

their their perilous time of need as in having empathy for each family

that has lost a home or other personal or significant home items

. Treating each homeowner with compassion and courtesy as if it were

someone of your family

Darlington Family YMCA

123 Exchange Street

Darlington SC 29532

843-***-****

Front Desk Supervisor 4/07-6/09

. Responsibilities are to assure accurate functions of the front desk

enrolling new members program sigh ups accountability for cash and

receipt handling of merchandise sales

. Review all work accurate information

. Responsible for calling members reminding them of late payments on

their memberships

. Solve problems relating to membership services

. Write up all monetary and daily transactions forwarded to the

corporate office in Hartsville YMCA

. Maintain a friendly and positive attitude with the members of the Y

. Handle member complaints within a timely manner

. Ensure proper member application enrollment and joining fees for all

potential applicants

. Responsibilities were to bring the membership from 700 members to 1125

members during my tenure

. Required to be CPR and AED certified

. Must know of computers and telephone etiquette

Harvest Hope Food Bank

2513 W Lucas Street

Florence SC 29501

984*-***-****

Agency Distribution /Interim warehouse manager 7/01-12/04

. Responsible for all administrative and personnel records managing a

group of five employees

. Responsible for maintaining all documents in compliance with the

corporate office in Columbia

. Responsible for all accounts receivable of checks, monies, receipts

and daily tally of bank deposit tickets to be faxed to corporate

office

. Assist with co-workers making appointments, to

reprocess/redistribute non-perishable foods for members of the food

bank to give to families in need

. Assist with the monthly inventory of all foods including government

USDA

. Assist with receiving donations from donors: W. Lee Flowers, Food-

Lion, Wal-mart centers and personal donations

. Responsible for monthly inventory of all foods in the warehouse by

keeping track of outgoing distribution

. Responsible for setting up the yearly food drive with the US Postal

Service

. Maintain a professional and friendly atmosphere for members to shop

also great customer service

. Must know of computers

Magistrates Court

200 Camp Road

Darlington SC 29532

843-***-****

Court Clerk- Darlington, Hartsville, Lamar 1998-2001

. Duties were to work close with the Magistrates in the Darlington

District

. Duties were to work with the attorneys and bondsman releasing

defendants

. Duties were to work in the court room transcribing court

proceedings; DUI, Jury Trials, Home evictions, Civil hearings,

traffic and DUI cases

. Duties were to prepare all release documents on defendants who

received bonds or were sent to the detention center

. Duties were to visit General Sessions court once a month to gain

more knowledge of higher level of general sessions procedures

. Responsible for filing confidential documents and information

. Input all ticket violations for Highway patrol, Sheriffs Office and

Transport police into the assigned software system

. Duties were to choose candidates for jury trial appearances

. Responsibilities were to answer phones use good interpersonal

communicative skills with the publics personal concerns

. Must know of computer software system

Education:

June 1995 received certification from SC Criminal Justice Academy

May 1993 received certification from SC Board of Nursing Assistant

Aug 1989 received associates degree NJ for secretarial/business

June 1982 received certificate East Orange high school NJ



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