Sales Customer Service
Resume:
STEPHANIE J. VENDITELLI
**** ** **** ******* - **** 29
West Des Moines, IA 50266
abmsap@r.postjobfree.com
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TARGET GOAL: District Sales Manager/Direct Sales
"Stephanie and I were Account Executives in the same region for a period of
time with
Liz Claiborne Cosmetics. She was very professional and always on top of
her business.
She would be an asset to any company."
Karen Cassa, Account Executive, Elizabeth Arden, Denver, Co.
SALES / MANAGEMENT PROFILE
. Top-producing outside sales / executive sales management professional
with experience in diverse industries of cosmetics, fashion and
clothing/apparel.
. Consistent track record of sales and profits in competitive and
demanding environments.
. Valued for delivering highest standards in customer service,
merchandising and operations.
CORE COMPETENCIES
Sales Management / Leadership:
. Brings out the best in team members; clear communicator who sets
desired direction to drive desired results.
. Initiates stretching objectives for employees; distributes workload
fairly.
. Organizes work in a well-planned and efficient manner; tracks details
and documentation.
Sales and Profit Growth / Customer Focus:
. Focuses on meeting / exceeding the expectations of internal and
external customers.
. Acquires first-hand customer data to support product and service
delivery improvements.
. Builds effective business relationships with clients and gains their
trust and respect.
Team Building for Consistent Performance:
. Blends staff into teams to achieve results; shares wins and successes.
. Develops strong morale and team spirit, fostering open dialogue.
. Defines success in terms of the entire team, creating a sense of
belonging.
Visual / Merchandising:
. Integrates a high level of detail to increase customers' overall
shopping experience.
. Generates "curb appeal," enticing more customers to buy while browsing
the business.
. Creates consistent brand image by delivering a clean, crisp and
compelling presentation.
EXPERIENCE
STORE DIRECTOR - White House/Black Market, West Des Moines, IA
2004- 2009 October
Directed all facets of store operations for Jordan Creek Town Center
facility with $1.8 million sales volume: profits, growth, sales,
marketing, merchandising, visual, customer service, business retention
and staffing.
Key Successes / Results:
. Recruited to manage the launch and operation of the first White
House/Black Market store in Iowa.
. Delivered $600K net sales growth; improved sales equivalent $200.00
per day per sq. ft.
. Produced shortage results under company 1.0%; achieved strong
merchandising / payroll controls.
. Improved store management operations, caliber and performance by
specialized training programs.
. Ranked #1 in new client / Black Book customer service initiative for
outstanding service excellence.
STEPHANIE J. VENDITELLI
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PRIOR EXPERIENCE
GENERAL MANAGER/OWNER - Banbury Cross, West Des Moines, IA
1999-2004
. Owner and manager of a specialty gift boutique featuring collections
of exclusive natural bath and body products, unique home gifts and
accessories and custom-designed lines; hosted special events and
seminars.
. P&L accountability; managed hiring, training, scheduling, promotion,
advertising, merchandising, payroll.
. Achieved strong comparable store increases; developed loyal client
base by providing superior service.
ACCOUNT EXECUTIVE - Liz Claiborne Cosmetics, Des Moines, IA
1992-1998
. Accountable for 72 stores including headquarter responsibility in
Younkers and Von Maur.
. Generated sales volume exceeding $6MM; consistent track record in
meeting/exceeding sales/retail plans.
. Directed and coordinated store events to create product awareness and
drive sales.
. Managed a team of 40 selling assistant and an Account Coordinator.
. Built valuable partnership with store management to surpass goals.
ACCOUNT EXECUTIVE - Cosmair, Inc., Dallas, TX (L'Oreal)
1988-1991
. Ranked #2 nationally in Specialty Store Division sales of designer
fragrances in 7-state territory, 1990.
. Generated sales volume exceeding $2MM in 400+ store region in central
USA.
. Successfully introduced and sold Ralph Lauren and European Fragrance
lines.
SENIOR SALES REPRESENTATIVE - Max Factor, Dallas, TX
1983-1988
. Recipient of "Outstanding Sales and Merchandising Award."
. Worked directly with Store/Department Managers on merchandising and
promotions to maximize sales.
. Represented employer in South Central Texas Region to mass
merchandisers including Skaggs Alfa Beta.
AREA MANAGER / STORE MANAGER - Paul Harris Stores, TX/IL/IA
1975-1983
. Promoted to Area Manager in 6-9 store Dallas market; promoted as Store
Manager to 6 high volume locations.
. Named Certified Training Manager, Dallas market; trained new Store
Managers; facilitated retraining seminars.
. Joined Paul Harris in the Executive Training Program.
EDUCATION
Fashion Merchandising Emphasis - Ellsworth Community College, Iowa
Falls, IA
"What a pleasure and how refreshing to work with such an amazing boss,
(fantastic attitude, work ethic, and leadership skills) which I must say I
hold in very high regard.
I feel honored to have worked for Stephanie."
Brittany Stechalin, Associate, White House Black Market, West Des Moines,
IA
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