Project Manager Customer Service
Resume:
Roxanne Vanlandingham
**** ****** ******, #***, ********, MI 48124
*********@*****.***
OBJECTIVE
Obtain a challenging position within a global company that will benefit
from my diverse business, manufacturing and international experience.
Willing to travel and relocate.
EXPERIENCE
GETRAG Transmissions Corporation, Sterling Heights, MI Senior Buyer, April
2007-April 2009. Purchased transmission components for launch programs: Oil
pumps, oil filter, solenoids, oil, grease, anaerobic sealant, stampings/
fine blanking, aluminum castings, sintered components, assemblies. $66
million yearly spend. Issued RFQ packages and purchase orders; analyzed
supplier cost breakdowns; negotiated contracts, pricing, payment terms and
cost reductions; supported plant requirements; minimized risk; identified
cost drivers; established new suppliers; managed supply base and
engineering changes; and worked closely with engineering, quality, finance,
and manufacturing to ensure quality, cost and timing. Worked with global
teams for cost reductions and strategy for global competitive supply base.
SAP experience.
- Sourced 100% of components on time, at or below target
- Completed 100% of contract negotiations
- Met program timing requirements and milestones
- Achieved over $3 million in yearly savings
Ford Motor Company through MSX International, Dearborn, MI Buyer, Oct.
2006 -April 2007. Purchased transmissions. Negotiated pricing and terms &
conditions. Managed supply base. Verified Ford Motor Company policies &
procedures were being followed. Worked closely with engineering, quality,
finance, capacity planning and global teams for cost reductions and
strategy for a globally competitive supply base.
Ford Motor Company through MSX International, Allen Park, MI Assistant
Project Manager, May 2005 -Oct. 2006. Assistant project manager for
global Ford Motor Company deployment of Microsoft Group Policy Objects
(GPO). Made process improvements to global Ford IT initiatives. Worked with
corporate IT policies to continue corporate strategies. Managed new
projects with project management processes and Ford corporate Solution
Delivery Methodologies to create innovative solutions, reduced risk,
maintained accuracy, timeliness, and project completeness. Communicated
with global Ford locations for minimal impact and continued efficiencies in
GPO project deployment. Collaborated with Ford sites globally, system
developers, Ford Land, Active Directory, Global Client, IT Move Services,
PC Renewal, SPOC and other areas to maintain policy levels throughout the
global Ford Motor Company environment. Teamed up with departments and
activities within Ford (engineering, manufacturing, finance, data centers)
to ensure Ford Motor Company was aligned globally with the same solutions
to issues.
- Created standardized global plans, processes and procedures to maintain
accurate GPO levels
- Assisted in global deployment of GPO
- Managed global exception process for GPO
- Identified/ implemented best practice solutions to business issues (cost
savings/efficiencies)
- Developed and reported key metrics to management for continuous
improvement
- Participated, facilitated and lead team meetings (PowerPoint
presentations)
- Managed project plans, associated tasks and issues, and minimized risk
and deviation
Ford Motor Company through TAC Automotive Group, Allen Park, MI Warranty
Inspection Coordinator, Jan. 2004 - Aug. 2004. Created and implemented
process improvements to the prior approval and vehicle scheduling
operations at Ford Motor Company's Technical Hotline. Coordinated
inspections for diesel and gas engines, and transmissions. Facilitated
technical information to Ford dealership personnel and Tier One suppliers.
Stored and maintained technical data, as well as warranty cost information.
Created and managed quality operating system metrics for monthly
evaluation.
- Saved Ford Motor Company over $100,000 per year through process
improvements and efficiencies
- Utilized Ford Motor Company specific computer programs for data entry,
data retrieval and creation of documents for prior approval process
- Coordinated Ford vehicles for diagnostic testing and engineering
evaluation.
Ford Motor Company through TAC Automotive Group, Allen Park, MI Bilingual
Product Problem Analyst: Technical Support Network, Hardware/ Software
Engineer, March 1998 - Jan. 2004.
Performed diagnostic computer troubleshooting in a call center environment.
Provided network, software and hardware technical support to global Ford
and Lincoln-Mercury dealerships for all Technical Service Operations
Information Products including specialized vehicle diagnostic equipment.
Supported various PC platforms including hardware and software concerns Win
98 through XP. Provided LAN client support. Provided technical assistance
to team members to resolve dealer/customer concerns. Facilitated Ford
website information from management to support team members. Interfaced
with other Ford Motor Company departments to resolve concerns. ISO
certified training.
- Continually received excellent customer satisfaction survey scores for
knowledge and courtesy, received the highest scores in department, 98% -
100%
- Subject Matter Expert for all technical issues with the Ford and Lincoln-
Mercury dealership website
- Utilized specialized customer handling skills and maintained strong
organization, written and verbal communication skills
- Provided troubleshooting, support and training for Ford Motor Company
retail and dealership websites
- Assisted in Fordstar satellite repositioning to Galaxy 4 in 1998,
repositioned over 6,000 Ford and Lincoln-Mercury dealership satellite
systems in North American, previous satellite fell out of orbit
- Supported and maintained Microsoft Windows Operating systems, Microsoft
Office, Web skills (HTML, Internet Explorer, Netscape), Dos (4.10, 5.0,
6.22), Outlook, PC Hardware, FORDSTAR Network, Oasis, GCMS (Ford multimedia
training software), Vantive Customer Support /Reporting System, other Ford
specific software applications
American Fibrit, Inc., Battle Creek, MI Purchasing/ Materials Scheduler
II, 1996 - 1997.
Responsible for the organization and implementation of supplying large
volumes of finished goods to General Motors. Served as the main liaison to
GM for production requirements and service parts. Procured materials,
negotiated service level agreements, and maintained inventories.
Coordinated production, engineering changes, and logistics. Translated
German documents into English.
- Initiated corporate procedures for QS 9000 qualifications
Metric Fasteners Corporation, Grand Rapids, MI Buyer for International
Purchasing, 1996.
Responsible for strategic sourcing fastener products in support of sales
requirements. Maintained stock inventories to meet customer demands.
Ensured that the incoming products met the quality certification standards
for QS 9000 and ISO 9000. Successfully worked a great deal with
manufacturers in Asia and Europe.
- Sourced various manufacturers for specialty products that resulted in
securing the largest order (from Caterpillar)
- Researched foreign and domestic manufacturers to attain the best quality
materials within budgetary means
- Negotiated pricing contracts for new orders
- Coordinated all shipping and receiving logistics through freight
forwarders and customs brokers
Lear Corporation, Mendon, MI Procurement/ Material Planner, 1995 - 1996.
Responsible for the correlation of information from customer requirements
through Ford and GM releasing systems to the just-in-time flow of raw
materials, production, finished goods and service parts for Ford F-Series
and General Motors Suburban, Yukon, and Blazer lines in the U.S. and
Mexico. Managed over 300 different supplier parts with daily volumes of
over 1500 finished goods. Procured materials, negotiated service level
agreements, maintained inventories, coordinated logistics and engineering
changes. Lead organization and production efforts for Q1 and PPAP parts.
Successfully processed several running changes. Worked with finance, IT,
purchasing, engineering, quality, service, transportation, packaging,
warehousing, shipping, receiving, line employees, suppliers, and OEM's to
ensure quality, cost and timing.
- Saved company $1 Million dollars through inventory reduction and lean
manufacturing process improvements
- Improved and maintained Ford's supplier/service rating from a level 4 to
a level 1 (highest)
- Achieved and maintained General Motors' supplier/service rating of 100%
(highest)
Robert Bosch GmbH, Stuttgart, Germany International Marketing Assistant,
(for Far East Asia and Germany Markets) 1994 - 1995.
Grumman Olson/General Motors, Ruesselsheim, Germany International
Marketing Internship, 1992.
LANGUAGE SKILLS
Fluent in German (writing, speaking, and comprehension)
Practical daily use of Spanish
Goethe-Institut Zertifikat Deutsch: April 1995. Certificate for German as
a foreign language.
COMPUTER SKILLS
SAP, Web skills, PC hardware & software, Networking, Microsoft Office
Suite, and internal Ford Motor Company specific programs. Please see
additional specific computer skills under experience at Ford Motor Company.
EDUCATION
Master in Business Administration, Davenport University, April 2002. Major:
Electronic Business
Bachelor of Science in Business Administration, Central Michigan
University, May 1994. Majors: Marketing, International Business. Minor:
Global Business.
Bachelor of Arts, Central Michigan University, May 1994. Major: German.
University of Bielefeld, Germany: January - April 1992. German culture,
language, government, and history.
SIX SIGMA
Six Sigma Green Belt Training completed October 2002 under Blackbelt Jerry
Boughan at Ford Motor Company, Dearborn, MI.
Six Sigma Green Belt Green Belt Projects: Reduce non-essential calls to the
Technical Hotline at Ford Motor Company and prior approval photo inspection
request process.
PERSONAL CHARACTER
- Innovative: Successful at cost savings and process improvements
- Achieve Results: Find efficiencies and get things done correctly
- Leader: Take action, self starter
- Team-Spirited & Team Builder: Work well with others, create successful
working relationships
- Analytical Problem Solver: Create processes to reduce deviation and risk
- Multitask: Can juggle many different tasks at once
- Excellent Negotiator: Work well with people to achieve business goals
- Trustworthy, Reliable, Energetic, Customer Oriented: Obtain customer
confidence through honesty and commitment to quality
- Assertive and Decisive: Follow and enforce set processes and procedures
PHILANTHROPY
Dearborn Animal Shelter, Dearborn, MI. Volunteer since 1998. Donate
personal time to help local animals find homes. Perform in-shelter work
with the animals; assist in raising public awareness and shelter
contributions.
Ford Employees Dealing with disAbilities (FEDA), Ford Motor Company,
Dearborn, MI. Volunteer 2002 - 2004. Assisted in driving cultural change to
achieve the company's diversity vision, while helping employees obtain
equal access and full participation in company business. Facilitated
information about the needs of people dealing with disabilities.
To Whom It May Concern,
I have over 13 years of automotive experience in production, purchasing,
logistics, scheduling, lean manufacturing, customer service, technical
support, and project management. I understand the automotive industry as a
whole and its important supply chain.
I am a technical, strategic, and analytical thinker with success in cost
savings and process improvements. As an excellent communicator in German
and English, oral, written and presentations, I am a successful negotiator
and excel in developing strong customer relations, multi-tasking, and team
work. I am a well rounded person with many business experiences both
domestic and international. Having worked in Germany with concentration on
marketing in Far East Asia, I understand many of the European and Asian
cultures.
As a senior buyer, I am experienced in RFQ packages, analyzing supplier
cost breakdowns, issuing purchase orders, supporting plant requirements,
negotiating contracts and cost reductions, minimizing risk, identifying
cost drivers, establishing new suppliers, and working closely with
engineering, manufacturing, finance and quality to ensure quality, cost and
timing.
Being committed to quality and customer satisfaction, and with my years of
diverse automotive experience, international expertise, excellent
communication, language and negotiation skills, I believe I would be a
magnificent addition to your company.
I look forward to speaking with you regarding future positions.
Thank you,
Roxanne Vanlandingham
2840 Monroe Street #241
Dearborn, MI 48124
*********@*****.***
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