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Customer Service Human Resources

Location:
Sterling, IL, 61081
Posted:
May 17, 2010

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Resume:

***** ***** **, ********, ** *****

815-***-****. abms92@r.postjobfree.com

Michelle A. Folkers

objective

I am seeking employment where I can utilize my skills in Human Resources

to empower and develop a team of highly motivated Associates. With ten

years of experience in the field, I possess outstanding leadership,

interpersonal and communication skills while exemplifying the highest

integrity and professional business standards.

Summary of qualifications

2009-2010 Sauk Valley Community College, Fundamental Law certificate

2010 Ashford University, Pursuing a Bachelor's Degree in Human Resources

Management

Proficient in Microsoft Office, Excel, and Power Point,

Employment

03/05/2008 - Current Niemann Foods, Inc. 1380 N. Galena Ave, Dixon,

IL 61021, 815-***-****

Personnel Manager Supervisor

. Review and manage Associate job openings daily.

. Proven success in recruiting and hiring results-oriented Store Directors,

Department Managers, and Associates.

. Handle large-scale staffing needs for new store openings.

. Administer criminal checks, reference checks, integrity tests, and

management test.

. Presentation of job offers to qualified applicants

. Conduct orientation and safety training on all new Associates.

. Construct new Associate files, including filing of WOTC forms and I-9's.

. Administers 21 day performance review program to ensure effectiveness,

compliance, and equity within organization.

. Provide leadership to the stores and all team members that focuses on a

high energy, and high morale with Customer Service as the top priority.

. Consistently facilitates open, two-way communication and resolves all

Associate relation issues in a timely manner.

. Teach the importance of communication and assist managers by developing

methods to share information with employees on business issues.

. Provide experience/expertise in all areas of human capital such as

employee commitment, employee development, employee recognition,

performance management, talent acquisition, compensation management,

employee assistance, affirmative action and training and development.

. Proven ability to multi-task, negotiate, and make on the spot decisions.

. Responsible for the administration of all benefits including, health,

dental, vision, life, 401K, ESOP, FMLA, and flex spending.

. Ensure accurate timekeeping/payroll reports and attendance by conducting

weekly audits.

. Excellent knowledge of KRONOS payroll and scheduling software.

. Witnesses and directs Associate reprimands to ensure compliance with

labor laws.

. Assess needs on an ongoing basis and facilitate or develop programs which

result in improved human resource performance.

. Drive change management discipline with business leaders on key

initiatives.

. Manage employee relations practices necessary to maintain positive

employee - employer relationship. Apply policies and programs to support

positive employee relations and maintain legal compliance.

. Anticipate legal exposures, potential legal actions such as harassment,

discrimination, wrongful discharge, unfair treatment, Workers

Compensation, and accommodation.

. Conduct wage surveys within labor market to determine competitive wage

rate.

. Responsible for diversity awareness

. Active investigator in EEOC & OSHA inquiries, workers compensation,

employee theft audits, and unemployment claims.

. Represents organization at personnel-related hearings and investigations

. Responsible for overseeing 4 Personnel Managers and ensuring they follow

through with all required job duties.

. Experience in the development and training of new programs with a sharp

focus on the balance between Company goals and Associate satisfaction.

. Company trainer for Customer Service seminars and workshops.

. Ensures compliance with Federal & State employment laws and regulations.

. Monitors Associate turnover, recommend actions to improve and conduct

exit interviews.

. Developed a seminar, presented and instructed all Store Directors and

Department Managers on a new hiring policy and procedure manual.

. Presents safety refresher courses ever trimester as needed, companywide.

. Seminar development, presentation and instruction on Sexual Harassment in

the workforce.

. Created a tracking system to ensure all Associate files are complete and

meet labor law standards

. Attend store staff meetings, implement new policy and procedures.

. Conduct bi-weekly conference calls and quarterly meeting with Personnel

Managers.

. Assist Store Directors with community activities

. Report directly to Director of Human Resources, who is offsite.

2005-2008 R.S.V.P. Party and Gifts, 3200 E. Lincolnway, Sterling, IL

61081

Owner and Operator

. Customer service

. Payroll

. Hire and train all Associates

. Wedding and party planning

. Accounts payable and receivable

. Ordering and inventory

. Gross profit reports

. Daily bank transactions

. Balancing of cash drawer

. Client services

1999-2005 T.A.F. Builders, 23979 Hazel Rd, Sterling, IL 61081

Human Resource Manager

. Actively conduct recruitment plans

. Interview and offers

. Facilitated the development of organizational structure and job design

based on work processes.

. Assisted in job analysis and provided support to the job evaluation

process

. Background, and reference checks

. Participated in the development of safety/health/wellness activities.

Assisted President in resolving issues related to workers compensation

. Ensure legal paperwork is correctly completed for the new hire

. Completion of all new employees paperwork

. Payroll, W-2's, and Federal tax deposits

. Accounts payable and receivable, responsible for multi $350,000.00

projects at the same time

. Complete safety training accountability

. Responsible for maintaining labor law requirements

. Conduct exit interviews and termination paperwork

Education

1984-1988 Rock Falls High School

High School Diploma



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