Sales Customer Service

STEPHEN J. HAMMONS

**** ********** *****

Springboro, Ohio 45066

Cell: 937-***-****

*********@***.***

START UP AND TURNAROUND TECHNOLOGY EXECUTIVE

High energy, dynamic and innovative executive with significant success

building organizations and teams to create high volume sales, market

share and profit in both large corporations and start up/early stage

businesses. Strong business leader in service businesses especially

those centered on technology. Deep understanding of what it takes to

establish new products and brands into hyper competitive markets and

how to put companies on a corrective path to achieve success.

PROFESSIONAL EXPERIENCE

VOCALINK, Dayton, OH 2009

- present

Chief Operating Officer/VP of Sales - Contract position

Led efforts to reorganize and turn around Client Company focused on

business services to Fortune 500 clients. Accountable for all

sales/marketing, operations, financial and strategic planning efforts.

Tasked with repositioning company in the market and bolstering financial

position by creating new revenue streams.

. Increased Revenue by 60%

. Improved Net Income 10X

. Improved Margins from 32% to 55%

ESSENTIALS LLC, Dayton, OH/Albuquerque, NM 2007

- present

Senior Vice President, Business Development

Recruited by the founder of a start up Consultancy Firm with proprietary

software which profiles human behavior for market research, hiring and

organizational development applications. Primary responsibilities centered

on strategic planning, revenue generation and business development, as well

as lead role with client engagements.

. Spearhead all sales and distribution efforts for GTM stage

. Responsible for product development and proof of concept models

. Responsible for the creation of all marketing initiatives, sales

development and processes, pricing models and revenue generation

through multiple distribution channels

TIME WARNER CABLE, Cincinnati/Dayton, OH 2003 -

2007

Vice President/General Manager

Recruited as the senior most Executive focused on launching new voice

businesses in an $800M division. Challenged to redefine VoIP and Wireless

Voice vision and direction for both consumer and commercial markets.

Managed Sales, Marketing and Customer Operations. Heavily involved in new

product launches, strategic analysis, product, sales and marketing plans,

and long-term business planning.

. Built new VoIP business within company and branded the Digital Phone

product.

. Grew Digital Phone revenue from zero to nearly $75 million in the

Southwest Ohio division and over $1 billion company-wide within 3

years.

. Launched wireless voice business in partnership with Sprint

. Responsible for all aspects of new business growth including sales,

marketing, finance, operations and engineering in a division of 2000

employees.

. Led all local media efforts to establish new competitive product and

brand, including television, radio, and print as well as public

speaking engagements.

. Led organizational cultural change by instituting new processes and

operations to support a new subscriber base within an existing

operation.

. Created new systems to measure and track financial and key performance

metrics to institutionalize voice businesses into a cable operation.

. Led interdepartmental collaboration and expansion of operations that

enabled high growth sales results.

LEAP WIRELESS/CRICKET COMMUNICATIONS, Dayton, OH 2001 - 2003

General Manager - Sales and Sales Operations

Recruited for the lead role of General Manager to establish the Cricket

brand and products into new markets. Responsible for developing sales and

operational strategies while introducing a disruptive business model in a

competitive wireless market.

. Built high volume sales and service distribution channels through both

company owned retail outlets and indirect distribution agreements with

local, regional and national partners.

. Built and managed all customer acquisition/retention functions,

including sales, customer service and technical service.

. Facilitated tactical implementation of all marketing and advertising

plans.

. Created high level visibility with corporate leadership and high

ranking political officials.

. Established sales and operational standards for the company.

. Full P&L responsibilities, including meeting EBITDA targets, sales and

retention results, key performance metrics and cash cost goals.

VERIZON WIRELESS/VODAFONE-AIRTOUCH/CELLULAR ONE 1989 - 2001

Regional Director of Sales - Atlanta/Cincinnati

Responsible for growing and managing a sales organization focused on

commercial customers and consumer markets, including account management

functions.

. Responsible for all sales and account management functions serving

retail and commercial markets.

. Developed and executed strategic business plans to grow base of

customers using voice and data applications in wireless environments.

. Created sales channels to capture new business in wireless voice and

data for small/medium sized business, corporate and national accounts.

. Led 300 employees within the sales division.

. Increased service revenue to $200 million annually.

. Increased ancillary revenue from $18 million to $34 million within a

12-month timeframe.

. Doubled points of retail distribution.

. Built and expanded Account Management functions to serve corporate and

government verticals.

. Led local marketing opportunities including media relations, special

events, and charitable contributions.

. Created environment of innovation in a fiercely competitive market.

. Successful integration of business operations through three mergers

and acquisitions.

EDUCATION

Ohio University, Athens, Ohio

Bachelor of Business Administration, 1989

Areas of Focus:

. Business Management

. Management Information Systems

. Marketing

PROFESSIONAL AFFILIATIONS (past and present)

. Cassano's Inc. Corporate Board of Directors, Dayton, OH

. South Metro Chamber of Commerce Board of Directors, Dayton, OH

. Coleman Research Group Executive Forum Consultant, New York City, NY

. Junior Achievement Board of Directors, Cincinnati, OH

. Cincinnati State College Board of Advisors, Cincinnati, OH

. AIM for the Handicapped, Dayton, OH

. Diabetes Association, Cincinnati, OH

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