Robert C. Walker-Smith

Senior Account Executive

Modern Marketing Concepts, Inc.

Robert C. Walker-Smith was selected as Senior Account Executive at Modern

Marketing Concepts on September 24, 2007. He is responsible for achieving

sales and profitability objectives for major manufacturing clients in the

HVAC/R industry whose portfolio value exceeds $228 million dollars. He

reports directly to the Division Vice President/General Manager and has a

direct advisory relationship to the President and Founder & Chief Executive

Officer of the company.

Prior to his current position, he spent a brief time in a non-profit

organization and served in the field of higher education for seven years

with a focus on minority students. He served as Director of the North Star

Center at Rochester Institute of Technology (RIT). As Director, he was

responsible for improvement of recruitment, retention and graduation of

African American, Latino American and Native American (AALANA) students at

RIT. He reported directly to the Assistant Provost for Diversity with

advisory reporting relationships to the Vice President of Academic Affairs,

Vice President of Student Affairs, academic deans and other senior

administration personnel.

Prior to joining RIT, he served as Associate Dean of Enrollment Management

& Student Life for the Rochester Educational Opportunity Center at the

State University of New York College at Brockport. During his tenure, he

managed seven (7) administrative offices in the areas of admissions,

counseling, employment placement, registration & records, information

technology, judicial affairs, and student life. He was also responsible

for advocating with state representatives to increase state funding for

strategic initiatives.

He also serves as President and Founder of Mission Possible Consulting

Solutions, a private consulting company he established in 2009 whose focus

is identifying solutions for organizational challenges in non-profit

organizations. A principal project of Mission Possible Consulting

Solutions includes his work in the area of minority student success in

private, White higher education institutions.

He has served on several boards in the Rochester area, including, Perinatal

Network of Monroe County, Anthony Jordan Health Center, The Advocacy

Council of Rochester, SeniorsFirst Communities & Services and Kirkhaven

Nursing Home.

He completed his bachelor's degree in Human Resource Management from

Roberts Wesleyan College in June 1995.

Robert C. Walker-Smith

22 Hoover Road . Rochester, New York 14617

585-***-****: home . 607-***-****: cell . abms6z@r.postjobfree.com

Results-driven manager with several years experience achieving and driving

results. Skilled in trending analysis and implementing strategies and

processes that positions employees to effectively compete. Adept at

working on all levels of organization settings and facilitating change to

support performance objectives. Strong background in budgeting and

management, sales and sales management, training and curriculum

development, cross-departmental results, information technology, human

resources development, and public speaking.

EDUCATION & CERTIFICATIONS

Bachelor of Science in Human Resource Management

Roberts Wesleyan College

June 1995

Professional Certifications

African American Leadership Development Program (AALDP)

United Way of Greater Rochester . October 2002

PROFESSIONAL EXPERIENCES

Senior Account Executive June 2007 - present

Modern Marketing Concepts, Inc.

Offered opportunity to drive incremental sales growth with assigned clients

and segments. Serve as account liaison and customer advocate working

across internal divisions, business development team and clients.

Continuously communicate with customers to assess and evaluate performance

results of current programs. Ensure total customer satisfaction in

assigned marketing and manage sales operations teams. Responsible for

budget forecasting and account margins.

Associate Vice President September 2006 - May 2007

Youth & Family Development Services

The Community Place of Greater Rochester, Inc.

Offered promotional opportunity for oversight of service delivery; develop

strategic direction; monitor contract compliance; organizational liaison to

internal and external constituents; development and monitoring of budgets;

grant development and management; reporting development and management;

volunteer recruitment; human resource management of division staff.

Oversaw reorganization of youth and family services; reorganized division

to tighten focus, streamlined operations and fostered an atmosphere of

empowerment and accountability. Acquired services from external youth

providers to improve effectiveness and sharpen internal focus on core

activities.

. Substantial progress achieved for program enrollment results of youth

programs.

. Wrote and received grant to increase effectiveness of signature youth

event.

. Wrote two grants to increase effectiveness of youth programs.

. Wrote renewal grant for Americorp worker program.

. Served as team leader for summer camp planning initiative for youth

ages 4-14.

. Increased effectiveness of major youth program by redirecting funding

and relocating physical location of services.

. Increased effectiveness of program reporting to government funder.

. Coordinated college tours for disadvantaged urban youth to Boston,

MA, Buffalo, NY and Washington, DC.

. Established formal tutoring structure for program participants.

. Fostered integrated approach of service delivery between Youth

Department and Family Services Unit.

Director July 2003 - August 2006

North Star Center for Academic Success & Cultural Affairs

Rochester Institute of Technology

Offered promotional opportunity to direct improvement of recruitment,

retention and graduation of African American, Latino American and Native

American (AALANA) students at RIT. Reported directly to the Assistant

Provost for Diversity with advisory reporting relationships to the Vice

President of Academic Affairs, Vice President of Student Affairs, academic

deans and other senior administration personnel.

. Improved minority student enrollment by 10% Y-O-Y, retention by 5% Y-

O-Y and graduation rate by 3% Y-O-Y.

. Worked collaboratively with Office of Development to receive program

funding from corporate and alumni partners.

. Managed new initiative, North Star Academy, a year long academic and

social development program designed to prepare incoming AALANA students

for RIT's academic rigor.

. Managed new initiative, North Star Society, which supports and

recognizes students for excellence in academic work, ethical/character

development, and community service.

. Served as department advisor to Student Conduct & Conflict Management

Services Office for all issues related to minority students and diversity

issues.

. Established partnerships with corporate partners, Xerox, IBM and

Citibank for AALANA Mentoring Program

. Administrative responsibility for AALANA student organizations and

programs - Caribbean Student Association (CSA), National Action Council

for Minorities in Engineering (NACME), National Society of Black

Engineers (NSBE), Society of Hispanic Professional Engineers (SHPE),

Organization of African Students (OAS), Unity House, Black Awareness

Coordinating Committee (BACC), Latino American Student Association

(LASA), and L Voz.

. Established Native American Student Association (NASA) by working

with Native American faculty and soliciting service time for Native

American students.

. Facilitated partnership with deaf/hard of hearing AALANA student

clubs - Ebony Club and Hispanic Deaf Club.

. Participated with Office of Human Resources in Future Faculty

Development Program, aimed at potential AALANA faculty.

. Established AALANA Learning Community, in conjunction with Office of

the Vice President of Academic Affairs for 25 incoming AALANA students.

Associate Dean, June 2000 - July 2003

Enrollment Management & Student Life

Rochester Educational Opportunity Center

State University of New York College at Brockport

Offered promotional opportunity to serve as chief enrollment and student

affairs officer. Managed seven (7) administrative offices in the areas of

admissions, counseling, employment placement, registration & records,

information technology, judicial affairs, and student life. Responsible

for advocating with state representatives to increase state funding for

Centerwide initiatives.

. Renamed division by establishing Office of Student Life.

. In 2000, overachieved enrollment goal of 1,500 by 23% or 1,850

students.

. In 2001, overachieved enrollment goal of 1,650 by 13% or 1,861

students.

. In 2002, reduced enrollment by 15%, however, increased enrollment

quality as indicated by admission entrance test results.

. Increased placement of graduates by 20% Y-O-Y by working with local

businesses and corporations.

. Streamlined registration process by managing database upgrade through

external data management company.

. Managed installation of upgrade to CAT5 wiring.

. Managed upgrade of telephone system by identifying and selecting

vendor.

Senior Program Manager November 1998 - June 2000

Sutherland Global Services

Offer promotional opportunity to manage three operations teams in the area

of information technology. The 45 person operations team comprised 3

supervisors, 22 lead generation and 20 sales representatives for leading

DSL companies (FastNet, Rhythms NetConnections, and Telergy). Responsible

for revenue generation, client relationship, expense management, and human

resource development.

. Overachieved sales targets by average of 105% for all three

operations teams.

Human Resources Manager January 1998 - November 1998

Manpower Temporary Services

Offered promotional opportunity to provide human resource management

services to a broad array of customers. Responsible for sales

opportunities to existing customers and fertilize new business

relationships.

. Achieved sales and human resource placement targets for office and

industrial clients. Maintained client base and established new

relationships with 5 new clients.

Program Manager April 1997 - January 1998

Minority Achievers Program

YMCA of Greater Rochester, Inc.

Offered opportunity to manage a mentoring program that tailors career

guidance to middle school and high school students based on their

interests.

. Increased youth participants by from 15 students to 75 students.

. Increased participation of youth in mentoring programs.

. Obtained funding for program from individuals and local businesses.

. Completed (3) college tours for disadvantaged urban youth.

. Improved social skills and social interaction of youth.

Administrative Analyst January 1987 - March 1997

Xerox Corporation

Offered opportunity to manage invoicing, accounts receivable, problem

resolution, and client management for a global product line in the United

States.

PRESENTATIONS & PUBLIC RELATIONS

2007. "The Community Place." Interview on RCTV Cable Channel 15, April.

2006. "AALANA Student Success". Presentation to Education Committee of

Board of Trustees, Rochester Institute of Technology, April.

2005. "Paving The Way for Student Success: Special Focus - African American

Students." Paper prepared for presentation at National Technical

Institute for the Deaf, January.

2004. "Paving The Way For Student Success: Special Focus - Hispanic/Latino

Students." Paper prepared for presentation at National Technical

Institute for the Deaf, January.

2003. Interview on WROC TV8 on SUNY Brockport College Fair, April.

BOARD INVOLVEMENT

2005-2006

Board Member, The Advocacy Center

Board Member, Perinatal Network of Monroe County

2006-2007

Board Treasurer, Perinatal Network of Monroe County

Board Member, Anthony Jordan Health Center . Chair, Compliance Committee

Member, Finance Committee . Member, Presidential Search Committee

2007-2009

Board Member, Seniorsfirst Communities & Services . Board Member, Kirkhaven

Nursing Home

Member, Marketing Committee

REFERENCE INFORMATION

Available upon request.

Contact this candidate