Customer Service Manager
Resume:
Jessica D. Sanders
Gardner, KS 66030
abms6s@r.postjobfree.com
Objective
To obtain a position which provides opportunity for growth,
daily challenges and encouragement to implement new ideas.
Experience
NCO Financial
November 2008-August 2009
Recruiting Manager
? Full Cycle Recruiting for Work at Home Customer Service
Representatives, Collection Representatives, Telesales
? Agents and upper-management positions.
? General HR duties as needed
? New hire Orientation
? Administration of the corporate wide roll-out of the New Hire
Mentoring Program (NHMP), a tool used to track the new hires' perspective
of the recruiting, training and floor management.
? Using data from the NHMP surveys to identify areas of
opportunity in order to promote NCO as an employer of choice.
PlattForm Advertising
September 2006 - February 2008
Human Resources Manager, Target Marketing Division
? Sole HR responsibilities for as many as 120 employees
? Recruiting, qualifying and hiring skilled customer service
representatives
? Successfully designed, implemented and maintained a manager
training program
? Administration of PTO, attendance, payroll, FMLA, disciplinary
actions, etc.
? Benefits administration including COBRA
? Full cycle recruiting for full service advertising agency
? Presentation of offer packages to candidates
? Promoted within four months of hire.
Richard Michael Group
March 2006 - August 2006
Contract Recruiter, Wells Fargo Financial
? Sole contract recruiter for "ramp up" phase of a collections
call center
? Full cycle recruiting for collection representatives
? Hired and on boarded classes of 32 representatives starting
every two weeks
? Orientation of all new hire classes
? Organization and managing in house career fairs once every
month.
Ajilon
September 2005 - January 2006
Contract Recruiter, T-Mobile
? Contract recruiter for new 500+ seat call center
? Worked successfully as a part of a team of three recruiters
? Conducting bi-weekly new hire orientations
? Conducting background verifications on all
candidates including employment, criminal and educational history
Grafton Companies
August 2003 - April 2005
Recruiter
? Recruited talent in industries including sales, insurance,
engineering, customer service, collections, HR, administrative, and IT.
? Recipient of three "You Go Tiger" awards
given by co-workers in recognition of exceptional teamwork
Working closely with clients to ensure proper placement of candidates
? Promoted to executive search team and
successfully closed first placement within three weeks.
Remedy Intelligent Staffing
July 2002 - August 2003
Recruiter/Office Manager
? All recruiting, inside sales and placement duties for one-person
franchise office
? Successfully implemented hospitality division, including
development and instruction of a banquet server training course for new
employees
? All administrative duties, including payroll, benefits,
employment verifications, etc.
Education
2009-Present
University of Phoenix
Bachelor of Science in Business-Human Resource Management
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