Manager Project

Steven k. Wildman

**** * ***** **. *********, KS. 66053

********@*********.*** CELL: 913-***-****, HOME: 913-***-****

SUMMARY OF QUALIFICATIONS

Director-level Program/Project Management professional with multi-industry

leadership experience.

> Program Managed efforts ranging from the development of billing and

transaction applications to Global Marketing Offerings, Business Process

Re-engineering [BPR] engagements, and web site re-designs.

> Experienced in numerous Systems Development Life Cycle [SDLC]

methodologies and in all components of the Project Management Body of

Knowledge [PMBOK].

> P&L responsibility for budgets to $50 million, people care

responsibility for 45 techs, analysts and testers.

> Developed business, built alliances and nurtured partnerships resulting

in millions in revenue.

> Wide-ranging IT career: programmer, project manager, consultant, global

offering manager, account manager., in information technology, business

consulting and eCommerce.

> Project Management Professional (PMP) certification from PMI in December,

2006.

PROFESSIONAL EXPERIENCE

Dineequity, Inc. [formerly Applebee's international] Lenexa, KS

Product Manager, AppleONE Point-of-Sale Development 2009-present

As part of the Brand Systems organization, served a dual role of

Development Manager and Project Manager for the A1POS product.

> Worked with both the Corporate and Franchise User Community to develop

and enhance the A1POS Roadmap, resulting in semi-annual releases targeted

for the next six years.

> Developed integration plans between A1POS and; PeopleSoft, enterprise

data warehouse, and third party food service industry applications,

amongst others.

Senior Business Analyst, Program Management Office 2008-2009

As part of the PMO, served as an internal business consultant to assigned

functional business units as well as special projects implementations.

> Responsible for leading team in the updating of Controls resulting from

latest Sarbanes-Oxley audit.

> Managed several PeopleSoft integration projects with proprietary POS.

> Managed a project to update P&L information gathering from franchisees

via the corporate web portal.

American century investments Kansas City, MO

Interactive Producer II, e-Commerce 2005-2008

Responsible for assembling and managing a development team to launch

internet-based products in collaboration with Direct-to-Consumer and

Advisor channel plans emphasizing marketing initiatives. Led content and

functional development efforts using forms of Rapid, Agile and Waterfall

methodologies. Utilized elements of Rational methodology for Use Case

development, Lotus Notes and Sametime for team room requirements

gathering, implemented RedDot CMS for content maintenance, Omniture's

SiteCatalyst for site and traffic analytics, and salesforce.com as the CRM

interface. Developed Quality Assurance plans and used Mercury's Quality

Center for requirements and test case management. Led third party

creative and transaction processing agencies to accomplish project

objectives. Nominated for American Century Guiding Principles award for

Value in 2007. Project Management Professional (PMP) certified 12/2006.

> Utilizing persona development, 'moments of truth' guidelines, new

branding and simplified navigation techniques, led the development of a

new college savings plan web site which resulted in a 45% increase in

online revenue, fewer call center service calls, and a 25% increase in

site visits.

> Represented eCommerce on corporate New Funds Task Force, leading web

enhancement projects pertaining to the changing product line-up resulting

in better synergy with corporate marketing efforts as well as smoother

and timelier web implementations.

> Successful multi-site implementation/application delivery of Google

Search Appliance (GSA) resulting in improved customer satisfaction and

reduced call center expenses.

> Led core and promotional projects applying web 2.0 practices, including:

personalization, interactivity, surveys, search engine optimization and

fulfillment, increasing user satisfaction as well as online revenue.

WebServant software Olathe, KS

Co-founder & Operating Officer 2002-2005

Provided Start-up operational and marketing leadership for a software

product and service that churches, organizations and small to mid-size

businesses use to develop and manage their own web presence. Conducted

market research and user assessments, and developed the business,

financial and sales plans.

Electronic Data Systems Corporation 1983 - 2003

Client Delivery Executive, SW Region- Operations Solutions (2001-2003)

Overland Park, KS

Provide Application Delivery leadership, support and project management to

sales pursuits.

> Worked with a Health Claims Service Provider CEO to qualify technical and

functional requirements for technology that would provide for all his

companies' IT, call center and back-office needs.

> Functioned as Transition Manager creating step-by-step Transition Plan

for Airline industry client.

> Successes:

. Project managed a cross-tower, cross-LOB deal with a leading US-based

propane distributor which amounted to an $18M deal for Information

Solutions, and ~$70M deal for EDS overall.

. Led the building of a technical solution for a leading fast-food

chain, an alliance deal with a 'Big 5' partnership estimated to

provide $5M in revenues for EDS.

. Negotiated and built the technical solution for a next generation

billing offering, estimated to garner over $100M in revenue for EDS

over the next 5 years.

> Managed and coordinated the total technical solution in response to

client business requirements.

> Integrated multiple service offerings (including Solution Centre,

Regional Infrastructure, and Account Team solutions) into a cohesive

technical solution.

> Collaborated with Regional Sales, Enterprise Information and Technology,

Marketing & Portfolio Management, Business Development, Solution Centres,

Regional Infrastructure, EDS Alliance Partners, and other Lines of

Business from a client and application delivery and corporate solutioning

perspective.

> Qualified new business opportunities, applying creativity benefiting both

the client and EDS.

Global Product Manager, Marketing and Portfolio Mgmt. (1999-2001)

Overland Park, KS

Created, marketed and sold a global product focused on the ASP marketplace.

> Developed marketing strategies, goals and programs, both wholesale and

direct sale.

> Led team to create new offering, projected to add $1B to corporate

bottom-line within 7 years.

> Developed the technical offering, and project managed it into

production.

> Negotiated terms, conditions, pricing and cross-selling relationships

with alliance partners for best in class portfolio, including: IBM,

HP, Lotus, Microsoft, Lawson, Relavus, and software.com.

> Developed price-to-market strategies, marketing materials, and

training collateral.

> Trained US, Americas, EMEA and APAC regions in the offering.

> Presented at major trade shows and events, conferences and seminars.

Managed media relations.

Account Leader, Communications Industry Group (1996-1999) Overland

Park, KS

Created an Advanced Technology Team to meet the evolving technical needs of

our telecommunications industry client. Responsibilities included;

staffing, training, procurement, people-care, sales, P&L and customer

relationship activities. Begun as a start-up in 1997, this organization

grew to 45 people supporting $11.3M worth of contracts in '98 and '99.

Recipient of the EDS Leadership Award - Jan. '99.

Team Delivery Manager, Communications Industry Group (1995-1996)

Overland Park, KS

Led an effort to design, build and deliver the invoice for a newly formed

wireless telecom venture. Responsibilities included; salary

administration, budgeting, P&L, staffing and planning as a leader within

the customer's Revenue Operations department. At the same time, held an

Administrative Manager position responsible for the EDS personnel working

within this organization.

Senior Consultant, A.T.Kearney, Communications/Electronics Division (1992-

1995) Phoenix, AZ

Provided consulting services to major telecommunications companies,

government agencies and other industries; in the areas of sales and

billing practices, customer service definition, information technology

assessment, Six Sigma quality and strategic business development.

> Conducted a re-engineering assessment of an 'application-to-final

determination' process for the State of New Hampshire welfare agency

leading to annual savings of $1.5 million, reducing processing time

bet. 60-100 days.

> Participated in a billing process assessment for a telecommunications

company, resulting in a 28% reduction in billing cycle time.

> Employed change management techniques in leading a State of California

county welfare agency to develop new processes, resulting in annual

labor cost savings of approximately $4 million.

> Provided IT assessments for clients in the travel management and food

distribution industries.

Senior Systems Engineer, Supervisor, Communications Industry Group (1983-

1992) Bedminster, NJ

Brought telecommunications industry expertise to systems analysis, and

performed as a thought and team leader in the application of technical

products and possibilities. Certified as EDS Systems Engineer, 1985.

EDUCATION

M.B.A, CLARKSON UNIVERSITY, Potsdam, New York

Concentrations in information systems and technical communications.

B.S., Management/Marketing, CLARKSON UNIVERSITY, Potsdam, New York

Concentrations in information systems

A.A.S., Accounting, BROOME COMMUNITY COLLEGE, Binghamton, New York

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