Customer Service Medical

Ashley Slanker

**** **** ***** ******

Cleveland, Ohio 44111

216-***-****

******.*******@**.**-*********.***

OBJECTIVE: To obtain a position within a facility where I can utilize my medical

administrative and exceptional customer service skills to provide a comforting and efficient

experience for everyone.

EDUCATION:

Sanford Brown College Middleburg Heights, Ohio

Medical Billing and Coding Diploma Graduated: April 2009

SKILLS:

• Scheduling appointments

• Typing 75 WPM

• CMS 1500

• Word Processing

• Anatomy and Physiology

• Proficient in Microsoft Excel

• Medical Office Accounting

• Preparing Form Letters

• Electronic Claims Processing

• Customer Service

• ICD-9/CPT-4 Coding

• HMO/PPO/EPO Insurance

• Records Management

• Write it Once system

• Medical Terminology

• Bookkeeping

• Healthcare Law and Ethics

• Medicare/Medicaid

• Following coding guidelines

• Payment posting

• Obtaining medical histories

• Performing pre-certifications

• Referrals

• Patient Education

• HIPAA regulations

• Quick and accurate data entry

EXTERNSHIP:

March 2009- April 2009 North Olmsted, Ohio

Fresenius Medical Care 180 hour externship

• Utilized QMS system to research information on remittance

advices.

EXPERIENCE:

September 2007 – January 2008 North Olmsted, Ohio

Kiddie Kandids Photographer/Picture Artist

• Schedule appointments

• Assist with customer complaints

• Customer service

July 2007 – September 2007 Cleveland, Ohio

Target Inventory Personnel

• Unpack boxes and stock shelves in an orderly manner

• Provide reliable excellent customer service

Contact this candidate