William Hughes
Canton, OH 44703 (Home)
(Cell)
jshcnh@sbcglobal.
net
Objective To use my skills, education and years of experience
to contribute in an organization in leadership
capacity
Skills Strong communicator with experience in
communicating at all organizational levels
Thorough understanding of management techniques
Analytical approach with a solid background in data
analysis and decision making
Strong customer service skills with a proven track
record of exceeding the expectations of internal
and external customers
Experience
1999-present Cintas Corporation
North Canton, OH
Service Sales Representative
Increased sales average from $450 to $800 per week.
Consistently among top performers in customer
satisfaction and business retention.
Negotiated over sixty rental contracts with
customers over a ten year period.
Service Training Supervisor
Responsible for the performance of seven service
sales representatives.
Used internal company reports to target key areas
for improvement and successfully developed
strategies to address these needs.
Oversaw daily check-in process to ensure
accountability and internal audit compliance.
Was praised for being reliable and exercising
initiative to meet needs within the organization.
Catalog Sales Representative
Implemented the use of a sales truck to grow sales
and raise awareness of catalog products with our
customer base.
Successfully designed marketing, pricing and
inventory control plans for the vehicle.
Utilized knowledge to train service representatives
on catalog sales techniques.
1994-1999 SanCo Foods. North Canton, OH
Route Supervisor
Responsible for the management of 11 sales reps.
Trained sales reps on the organization's policies
and procedures along with sales techniques.
Utilized cold calling to successfully on board new
customers.
Education Malone University Canton, OH
B.A., Business Management.
MBA.
Course work included: Human resource management,
Operations management, Marketing, and Data
analysis.
Military 1987-1995 Ohio Army National Guard.
Certifications Six Sigma greenbelt certified
Computer skills Microsoft office suite, internet, email, AS400,