Sales Customer Service

REBECCA BATKE 503-***-****

**********@***.***

OBJECTIVE: NATIONAL ACCOUNT COORDINATOR

SUMMARY

o High volume, high revenue negotiation

o Enterprising and results driven sales executive with documented

achievement in strategic sales driving results to unprecedented revenue

growth and increased market share.

o Expert in securing and closing complex sales. Expand revenue within

existing accounts and new opportunities. Securing multi-million dollar

contracts.

o Develop teams who are passionate about delivering exceptional results and

exceeding customer expectations.

Core Strengths

Promote and Negotiate Multi-Million Dollar Contracts

Training (Reviews ( Liaison ( Presentations ( Partner Development (

Mentoring ( Integrity ( Adaptable ( Proactive ( Energetic ( Team player (

Independent

PROFESSIONAL EXPERIENCE

Career Specialist Portland Community College

2009- Current

o Provided training, career development, labor market information,

assessments and employment referrals to clients, guiding them during

their job search.

o Managed client training programs through program management techniques

assuring training completion.

o Worked with diverse populations in an ethical and legal manner, always

promoting public relations, assuring best in class customer service.

o Increased client awareness of services offered by WorkSoure Oregon.

o Motivated clients to apply transferable skills to new industries through

various methods including "tell me a story", mock interviews, actively

listening resulting in new job opportunities.

Account Manager Kforce Professional Staffing

2008-2009

o Expand client base in the technical, permanent hire department with

documented results of increased billing.

o Recruited experienced professional candidates with the results driving

higher placements.

o Successfully match clients to candidates resulting in relationships that

will continue to increase revenue.

Strategic Account Manager Freescale Semiconductor

2003-2007

o Completed high volume high revenue negotiations and managed client

relationships from design through development resulting in over $200

Million per year in product revenue, which earned me sales person of

the year, at first tier clients.

o Negotiated, executed, and delivered five custom designs equaling $250

Million in revenue.

o Expanded territory, achieving results in revenues of $30 Million per

year from second tier customers.

o Cultivated relationships building trust with diverse customer base,

including worldwide contract manufactures in procurement, design, and

manufacturing, resulting in increased market share.

o Lead discussions on product roadmaps to initiate dynamic customer

relationships and kept revenue growing by 15% per year for three

years.

o Dedication to client relationship earned 100% of business for products

designed in the U.S.

Account Manager Motorola Semiconductor 1995-

2003

o Expanded client base by 10% through expertise in cold calls to develop

new customers.

o Managed customer interaction from investigation through end of life,

building relationships, and increasing market share.

o Leveraged existing business success to win next generation business,

resulting in improved business levels, increased market share, and

increased revenue.

o 15 custom design wins and implementation generating $650 Million in

revenue.

o Gained customer loyalty through best in class service enhancing market

penetration.

o Built loyalty by facilitating product training to customer and

distributors, teaching them how to use our products.

o Provided forecasts, managed opportunities, and tracked business

documenting growth.

Sr. Sales Engineer Motorola Semiconductor

1986-1995

o Managed new customer strategies including: electronic data interchange,

contract negotiation, promoting total product portfolio, and process

change notices resulting in improved cycle time and customer relations.

o Implemented JIT warehouses at multiple locations improving on time

delivery and decreasing payment terms from NET 30 to NET 10.

o Established Motorola as a preferred vendor at two globally recognized

customers giving Motorola first right of refusal at new design

opportunities.

o Exceeded sales and design-win goals on a consistent basis building

territory consistently quarter over quarter.

o Provided competitive information and customer input to Freescale

marketing teams enabling new features/products to be added to the product

portfolio decreasing risk and increasing wins.

EDUCATION

Bachelor of Science, Psychology, Portland State University, Portland, OR

Non-Profit Management Certificate, Portland State University, Portland, OR

(complete Fall 2010)

Continuing Education

6 Sigma

BayGroup, Negotiating Value

Motorola University; Target Account Selling, Customer Focused Planning,

Strengthening Partnership and Service

Miller Heiman, Large Account Management

Miller Heiman, Strategic Selling

Grant Writing, PCC

Awards

Global Sales Team Recognition, 2006, for HP, Freescale

Extreme Selling Award, 2005, Freescale

Salesperson of the year, 2003, SMOS Division Motorola

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