Project Manager Customer Service
Resume:
DONNA M. BERGUM
Superior, WI *4880
**********@**********.***
HUMAN RESOURCE MANAGEMENT
Growing the Organization by Developing the Personal Power of Its People
PROFILE
. Highly experienced Human Resource Management and Administrative
Management Professional with a record of success promoting the growth of
organizations and individuals through the delivery of superior Human
Resource Management services.
. Recognized and recruited for demonstrated abilities in Human Resource
Management, Office Administration, Project Management, Accounting, Sales,
and Customer Service.
. A respected advocate of organizational policies and interests.
Acknowledged for developing high caliber work forces at all levels by
leveraging innate team building and mentoring skills to develop and
deliver superior training programs that impact the enterprise in every
phase of its operations.
. General and Financial Management skills; proficient in providing
financial controls to corporate accounting systems and operations
including Accounts Receivable, Accounts Payable and General Ledger with a
demonstrated track record of success in meeting or exceeding corporate
objectives
EXPERIENCE
KEN BUCK CONSULTING, Duluth, MN 2008-current
Human Resource Consulting Company
Human Resource Consultant/Account Manager
Provide day to day human resource functions on a temporary or regular basis
to businesses within the region. Effectively managed HR compliances
regarding compensation, benefits, performance management, and
organizational development. Effectively conduct diagnostic reviews to help
assess human resource policies and procedures. Provided management,
supervisor, and staff training to develop new found skills and improve
performances.
HOME DEPOT, Duluth, MN 2005-2008
One of America's leading Big Box Home Improvement Retailiers.
Human Resource Manager
Effectively provided leadership, management and execution of learning
skills, career development, employee recognition and rewards, staffing,
performance management systems, compliance, and creating and maintaining a
positive associate relations environment. Guided the execution of
initiatives addressing organizational development, planning and labor
relations.
Achievements:
. Proven track record of building strong relationships vertically and
horizontally within an organization and capable of influencing senior-
level leaders to drive HR initiatives.
. Managed benefits programs, assisted with benefits related questions and
annual open enrollment processes. Partnered with corporate benefits team
as necessary.
. Drive hourly staffing initiative including recruiting, candidate
interviewing, pre-employment screening, and facilitation of new hire
orientation and on-boarding activities.
. Assist in the interpretation and application of company policy through
effective guidance for managers and employees, ensuring compliance with
state and federal requirements.
. Proactively managed hourly employee relations issues and serve as a
liaison to Management Team. Coach and counsel employees and managers in
addressing interpersonal and behavioral challenges.
. Participate in the Employee Committee; maintain all employee bulletin
boards, LCD communication screens, Team Depot, Associate Awards.
. Coordinate local college and community relations efforts including campus
recruiting events, on-site community training events and partnership with
student organizations.
SARATOGA LIQUOR COMPANY, Duluth, MN 2003-
2005
A leading local liquor distributor.
Human Resource Manager / Payroll Supervisor
Provided critical support services in the areas of customer relations and
supplier management while ensuring the timely delivery of payroll services
to more than 65 employees.
Achievements:
. Personally established the organization's first formal Human Resource
Management function while directly administering all related functions
including Staffing, Training and Development, Performance Management and
Reward, Benefits and Compensation and Employee Relations.
. Set the foundation for all future Human Resource Management initiative by
developing and enforcing the department's first policies, processes and
procedures.
MEDS CANADA / REASOR PROPERTIES, Duluth, MN 1998-2000, 2002-2003
A property development and management company.
Administrative Assistant / Project Manager
Directed the administration of office support services while personally
delivering all accounting, customer service, order entry and Human Resource
Management services. Ensured the proper execution of prescription ordering
while serving as the organization's primary liaison with the customer and
personally resolving all customer concerns, questions or issues.
Achievements:
. Ensured superior client and vendor relations by personally administering
all accounting activities including monthly balance sheets, accounts
payable / receivable and all required tax preparations,
. Facilitated the timely completion of a new construction project by acting
as the Human Resources Project Manager organizing and directing the
efforts of all employees assigned to the effort.
SKYLINE TRAVEL AGENCY, Duluth, MN 2001-2002
A successful, high-volume travel agency.
Office Manager
Directed all operations including marketing, sales, customer service,
finance and accounting. Delivered all Human Resource support services
including staffing, training, development, performance management and
reward while guiding the effort of professional travel counselors. Ensured
the proper dissemination of Human Resource policies, processes and
procedures while personally conducting all salary administration and
employee relations.
EDUCATION,
Masters of Management and Masters Business Administration, College of St.
Scholastica, Duluth, MN 2010/2011
Bachelor of Arts, Psychology and Management, College of St. Scholastica,
Duluth, MN 1992
Human Resource Generalist Program, University of Wisconsin 2005
Management Institute Program, University of Miami, Miami, FL 1995
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