Customer Service Administrative Assistant
Resume:
SHAKUN SAREEN
*** ****** ****, **** *-**, Thousand Oaks, CA 91360 818-***-****
abms0u@r.postjobfree.com
EDUCATION___________________________________________________________
University of Southern California, Los Angeles, CA
Bachelors degree in Broadcast Journalism, May 2005
Bachelors Degree in Sociology, May 2005.
TECHNICAL SKILLS____________________________________________________
Experience with Word, Excel, PowerPoint, Outlook, and Access. Have an
accounting background with AP/AR and some bookkeeping using Access,
Quicken, and QuickBooks. Worked with Lotus Notes, FTS, FTP, and FrontPage.
Knowledge of Microsoft Office 2000 applications (Word, Access, Excel, and
PowerPoint). Typing skills with a speed of 48-50/wpm.
LANGUAGE SKILLS____________________________________________________
Multilingual with written and verbal proficiency in English, Hindi,
Punjabi, and Urdu. At the present moment am learning Spanish from audio
books
STRENGTHS __________________________________________________________
. Strong ability to research projects using different modes of mass
media.
. Self-starter, proactive and a fast learner.
. Skilled at successfully and aggressively handling multiple projects
and tasks simultaneously.
. Driven under pressure and am able to meet tight deadlines.
. Excellent communication skills, both written and oral in several
languages.
. Highly organized and very competitive.
. Able to work well independently or as a team.
. Innovative and an effective problem solver with excellent leadership
skills.
. Highly detail oriented with eagle eye proofreading skills.
. Excellent in networking. Ability to relate to people at any level,
environment or circumstance.
WORK EXPERIENCE___________________________________________________
Las Virgenes Municipal Water District, Calabasas, CA May
2009 -December 2009
Customer Service Representative-Water Budget Department
ASSIGNMENT COMPLETE
. Instated water budget allocations to single-family, multi-family and
commercial accounts. Provided customer service to customers that
called in with inquires about their budget and high bills, providing
them with information on how they could cut back on their water use.
Select Remedy Inc., Woodland Hills, CA
October 2006 - April 2009
Executive Administrative Assistant
. Supported multiple executives, managers and a busy sales team.
. Maintained files, faxing, copying, mail-opening, sorting, travel
coordination and arrangements, expense report preparations, group
schedules, meeting planning, project calendar and deadlines,
. Attended monthly admin meetings, where I gained experience in creating
spreadsheets and presentations in programs such as Microsoft excel,
word, outlook, and PowerPoint.
. Work in a fast paced environment where there was a strong need for
organization and excellent attention to detail.
. Prepared various reports, transaction summaries, and administrative
detail forms.
. Compiled data from records for presentation in reports and
spreadsheets.
. Well-familiarized with Answering six to eight telephone lines at a
time and have routed messages in the absence of any department
employees.
. Worked as a substitute Executive Assistant for Fortune 500 companies
such as Countrywide, Motion Picture TV Fund and One Stop Shop.
International Scooters, Northridge, CA
Bookkeeper/Payroll Assistant
ASSIGNMENT COMPLETE
. Entered daily invoices into QuickBooks
. Reconciled bank statements into QuickBooks
. Paid and received daily payments, entering them into QuickBooks and
depositing them into daily register
. Made bank deposits
. Assisted with payroll
Child Care Resource Center, Chatsworth, CA
February 2007 - March 2008
Executive Administrative Assistant for the Operations Department
. Studied statistics of neighboring areas and wrote newsletters in order
to prevent child abductions at local schools and parks, including
unsafe neighborhoods.
. Worked with single mothers who were below the poverty line by
referring them to free or inexpensive childcare, food and school
programs.
. Assigned work orders to technicians for any work that was required in
the
building as well as at other locations of the company.
. Helped with research as to where and what needed to be done with
relocations of other branches of the company.
. Was in charge of maintenance of equipment that needed service orders.
Ridini Entertainment inc., Woodland Hills, CA September
2005-October 2006
PR representative/talent agent Assistant
. Worked as a talent representative
. Worked on correspondences and compiled data for the U.S. Olympic Team
. Assisted with performing duties of an executive Assistant.
Dass Funding Group, Canoga Park, CA October 2004 -
August 2005
Administrative Assistant
. Worked directly with clients who needed financial assistance to buy a
house or a car.
. Right-hand person to the CEO of the company.
. Supported the CEO by creating client databases using excel, drafting
letters, contacting clients, answering phones, making travel
arrangements and planning meetings.
. Made project calendars and deadlines.
. Managed office duties such as filing, copying and faxing, sorting, and
opening mail.
Fox Cable Networks, Century City, CA May 2004 -
September 2004
Journalism/Administrative Intern
INTERNSHIP COMPLETE
. Worked as official press releases and other office administrative
assignments such as inputting information into excel database.
. Managed office duties such as Scanning, faxing, copying, filing,
distributing mail, answering phones.
. Researched information regarding prospective mergers that were
imminent.
. Wrote official press releases relating to changes that were taking
place within the company.
Portals Mental Rehabilitation, Los Angeles, CA September
2003 - April 2004
Office Assistant
. Directly worked with clients in rehab needing help for drug, alcohol,
and domestic violence.
. Conducted duties that involved data entry, operator, and receptionist.
. Was eventually promoted as an administrative assistant for the COO
Connection Financial & Insurance Svcs., Canoga Park, CA June
2002 - August 2003
Assistant Office Manager
. Performed duties as an accountant (accounts receivable, accounts
payable, and book-keeping), an executive administrative assistant, and
worked directly with clients providing them with various services that
the company had to offer.
Interviewing Services of America, Van Nuys, CA September
1997 - December 1998
Customer Service Representative/ Data Collector / Floor Supervisor
. Worked one on one with clients providing them with customer support
. Made calls and collected data for the research aspect of the company.
. Was eventually promoted to floor supervisor, where I supervised phone
conversations and customer service skills of phone interviewers and
trained them accordingly.
Contact this candidate