Administrative Assistant Sales
Resume:
Sally Knapkavage, CPCU
Wausau, WI
************@*****.***
_______________________________________________________________________
OBJECTIVE: An opportunity to contribute to the achievement of underwriting
profit and premium growth objectives through following sound
underwriting principles and practices as well as proactive relationship-
based producer management.
PROFESSIONAL SUMMARY:
Results oriented, confident professional with a proven ability to learn fast
and adapt rapidly to change. Exceptional communication skills. Honest,
dependable and hard working with a strong "Midwestern" work ethic.
Self-motivated, committed with a "take charge" attitude.
CAREER EXPERIENCE:
CHURCH MUTUAL INSURANCE COMPANY - Merrill, WI
(December 2009 - present)
Special Business Unit Underwriter - Sales/Marketing Department
• Established a new business unit with the Special Business Unit
Manager to branch into the secular camp market to include securing
agency appointments, filing appropriate forms and codes tailored to
camps, and amending the current quoting system
• Responsible for underwriting Multiperil, Workers' Compensation,
Automobile and Umbrella policies for all 50 states
• Streamlined submission and quoting process for brokers creating an
"easy to do business with" profile
• Identify and denote advantages to the brokers in the Church Mutual
product compared to competitors
• Gather and analyze various data received from brokers to compile
quote and proposal
• Direct underwriting technician personnel with quoting and rating
process
• Remain the single point of contact for brokers and internal personnel
regarding all aspects of the Special Business Unit
• Crafted enhancements to property and liability forms tailored to
coverage needs of secular camps
• Organized appropriate liability codes to be utilized in the camp and
"for profit" market
CHURCH MUTUAL INSURANCE COMPANY - Merrill, WI (Nov.
2007 - December 2009)
Underwriter
• Within established binding authority, effectively write and retain
profitable business while meeting company objectives
• Responsible for writing Multiperil, Workers' Compensation,
Automobile and Umbrella policies for assigned territory
• Supported the sales force through daily interactions on issues,
training of changes, and development of good working relationships
• Successfully managed a $25,000,000 book of business for the state
of California, with loss ratio remaining below 45%.
• Traveled to territory for hands on training with agents regarding
interim changes
• Negotiated with reinsurers on various new business accounts for
adequate pricing
• Using various sources of information and within established binding
authority, analyzed, evaluated, and made decisions to achieve
profitable underwriting results on transactions for prospective, new
business, and existing customers
• Worked with various claim deparments to assure reserves were
adequately set on renewal business and claims were closed in a
timely manner
• Recognized exposures to loss, identified coverage alternatives,
developed risk management recommendations, and adequately
priced to an expected profitable level
• Effectively communicated with business associates, customers and
all levels and functions within the corporation
CHURCH MUTUAL INSURANCE COMPANY- Merrill, WI (April
07- Nov. 07)
Workers’ Compensation Claims Service Representative
• Investigated and evaluated claims involving employees of
company’s policyholders.
• Provided continuous customer service through prompt and direct
contact with policyholders and their employees.
• Demonstrated the ability to lead outside claims vendors, such as case
managers and defense attorneys, in such a way to successfully
resolve claims.
• Adjusted medical and lost-time workers’ compensation claims.
• Assisted other claims examiners and claims supervisors with larger
or more complex claims as necessary
• Processed workers' compensation claims determining
compensability and benefits due, monitored reserve accuracy and
filed necessary documentation with state agency
• Communicated claim action/processing with claimant and
policyholder.
GOYKE, TILLISCH & HIGGINS, LLP - Wausau, WI (Feb.06 –
April 07)
Legal Assistant
• Reported directly to attorney with broad ranged responsibilities that
encompass the timely and complex preparation of cases from
discovery to trial phases.
• Prepared content-specific case files for attorney reflecting supporting
forms, documentation, and photographs to use during client
presentations and cross-reference network database information.
• Performed computerized and law library research to obtain and
gather case-relevant data and materials.
• Provided litigation support by assisting with case investigations,
including gathering of claim, agency information and subpoena
responses.
VANDERBILT UNIVERSITY - Nashville,TN (July 05 - Nov 05)
Executive Administrative Assistant
• Handled meeting preparation and back up materials.
• Served as Department of Alumni Relations liaison/contact person.
• Developed and monitored office budget
• Processed University Lecture Committee proposals
• Prepared necessary documentation for check requests and non-capital
expenditures
• Assisted with planning small events for the Provost (ex. Catering
and sending invitations to breakfasts, dinner, lunches hosted in
conference room or at Provost's home)
CAPITAL BENEFITS GROUP - Nashville, TN (July 03 - July 05)
Sales Representative & Account Supervisor
• Acquired and serviced new business accounts in Nashville for
employee benefits
• Received repeated bonuses and promotions based on a strong work
performance, ability to decrease customer grievances and surpassed
sales expectations
• Earned reputation for developing a consultative selling relationship
with customers, earning new business based on trust and product
knowledge
• Coordinated and administered enrollment meetings for large
corporations
• Prepared effective presentations for current / prospective clients
• Analyzed benefits quotes from Managed Care Organizations
• Developed new business through cold calling
• Visited existing accounts to maintain strong relationship and ensure
future sales
WAUSAU BENEFITS, INC. - Wausau, WI (May 99 - July 03)
Senior Administrative Assistant
• Repeatedly recognized for top performance through multiple
promotions and selection for high-priority initiatives.
• Provided administrative support in various office environments.
• Trained other assistants on multiple procedures.
Coordinated and managed multiple priorities and projects on a timely
basis.
EDUCATION: University of Wisconsin Oshkosh – Bachelor of Science, Biology Major
PROFESSIONAL DESIGNATIONS:
Chartered Property Casualty Underwriter (CPCU)
MEMBER OF:The Society of CPCU
(serve as Secretary on the Northern Wisconsin Chapter Board of
Directors)
Strong references available to demonstrate exceptional creativity and work ethic.
Contact this candidate