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Human Resources Customer Service

Location:
Modesto, California, 95355, United States
Posted:
May 23, 2010

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JOHN SCHRUMPF

**** ****** *****

Modesto, CA 95357

(209) ***-**** Email: abmrzk@r.postjobfree.com

OBJECTIVE

Dedicated Human Resources professional with over 10 years comprehensive

experience in strategic human capital programs that streamlined operations,

and enhanced employee relations. Proven experience collaborating with

senior management to conduct strategic planning in support of

organizational goals and development of strategic human resources

procedures. Ability to handle multiple and fast-changing priorities, while

remaining focused and organized.

CORE COMPETENCIES

? Recruitment ? On-boarding ? HR Legal

Compliance

? New Hire Orientations/Trainings ? Payroll/Benefits ? Employee/Labor

Relations

? Quality/Performance Improvement ? Employee Leaves ? Safety/Security

PROFESSIONAL EXPERIENCE

KINDRED HOSPITAL, Modesto, CA

100 bed acute care, rehabilitation hospital. (250 Employees)

Human Resources Coordinator (2007-2008)

Directed all recruitment functions for hospital, identify personnel needs,

job specifications, KSA. Development of key job ads for Monster, Career

Jobs, Hot Jobs, & newspapers. Obtained resumes from cold calls, employees,

job fairs, and Internet job sites. Reviewed resumes, conducted telephone

interviews presented offer to candidate, conducted Kroll background &

reference checks, and arranged third party physical and drug screen.

Outcomes:

. Administered hospital's first HRIS/LMS system that provided a single-

source, employee information database used by HR department to track

clinical license expiration dates and critical training requirements

. Developed successful recruitment strategies that resulted in reduction of

49 open positions to 29 open positions within 6 months

. Successful resolution of employee relation issues which reduced employee

turnover and improved moral. Successfully resolved grievances

. Processed all new-hire, leave, suspension, and termination paperwork,

ensured 100% compliance with hospital guidelines and regulatory mandates

. Recommended and implemented staff issues that reduced turnover conducted

employee surveys which identified problem areas (wage, working

conditions, etc)

. Rescued and rebuilt deteriorating Performance Review Program, developed

and implemented strategies that results in 100% compliance with

performance policies

METRO MAILING SERVICE, Sacramento, CA

Comprehensive data processing, printing, fulfillment, and direct mail

service provider

Human Resources Generalist (2004-2006)

Directed all human resources functions for company: recruitment, on-

boarding, background and reference checks. Conducted new hire orientation

and other trainings. Tracked all applicants in applicant tracking system.

Resolved sensitive employee relation issues. Processed company payroll,

benefits, 401K, employee leaves (FMLA,CFRA, PDL), and worker compensation

investigations. Resolve employee relation issues

Outcomes:

. Reduced paycheck processing time-line by migrating system from ADP to

Paychex

. Implemented new benefit program that reduced company and employee costs

. Successful recruitment using social media and other traditional sources.

. Rewrote 5 year old employee handbook: incorporated new HR laws and

policies

GAMBRO HEALTHCARE, Stockton, CA

In-center dialysis clinic. (50 employees)

ADMINISTRATIVE SPECIALIST (2003-2004)

Managed all administrative and human resource functions: recruitment, on-

boarding, background and reference checks. Conducted new hire orientation

and other trainings. Tracked applicants in Gambro's applicant tracking

system. Process all employee action forms. Resolved sensitive employee

relation issues. Process company payroll, benefits, accounts payables,

petty cash, employee leaves and worker compensation investigations.

Handled all resignations, suspensions, terminations and EDD Appeals

.

Outcomes

. Developed successful recruitment strategies resulted in hiring the

right candidate for the position, reduced overtime which increased

morale

. Successful recruitment of: Center Director, RN's, PCT's, Dietitian,

Office Staff, Inventory Clerk, and Janitorial Staff

. Hired, developed, trained and disciplined staff identified steps to

improve employee moral by development of employee surveys which

identified and resolved wage discrepancies and working conditions

. Resolved critical employee relation issues investigated and identified

key employee issues and implemented resolutions quickly to reduce

company liability resulted in suspensions or terminations

. Developed key inventory procedures that reduced company expenses and

expedited replenishment of inventory

JACOBS FACILITY, Livermore, CA ~

Construction Management Company (Over 10,000 employees)

RECORDS MANAGER (1998-2002)

Supervised records department of 5 employees, trained employees. Reviewed

certified payroll of over 900 union contractors, conducted wage surveys.

Reported and resolved pay discrepancies and ensured PLA enforcement.

Conducted new hire safety orientations.

Outcomes

. Developed guidelines that increased performance & reduced overtime

. Developed strategies that expedited document processing

. Successfully assisted management in resolution of union grievances

ADDITIONAL EXPERIENCE:

ALLIED BARTON, Pleasanton, CA ~

Security Management Company

SECURITY SUPERVISOR (2/2008-Current)

Provide human resource solutions to management issues. Train and

supervise employees, review training documents with employees, assisted

management on revision and distribution of company policies and

procedures, resolve employee relation issues, resolve employee discipline

counseling.

Outcomes

. Employee of the Month for excellent employee performance

. Developed/implemented OSHA weekly safety checklist

EDUCATION:

COLUMBUS UNIVERSITY

MBA, Concentration in Human Resources Management

SAN JOSE STATE UNIVERSITY

BA, Philosophy

seminars

CERTIFICATIONS:

DEALING WITH DIFFICULT PEOPLE

Sexual Harassment Training for Management/Supervisors

Effective Customer Service OSHA 10 Hour Certification CPR/FIRST AID

certified SHRM Certificate 4/2008

COMPUTER SKILLS

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HRIS/LMS, Windows XP, Vista, Apple OS, Microsoft Word, Power Point, Excel,

Access, ADP, Paychex, SAP, AS-400, PeopleSoft, Outlook, Web,Newsgroups

Blogs, Facebook, Linked-In, Blackberry

PROFESSIONAL AFFILIATIONS:

SOCIETY FOR HUMAN RESOURCE MANAGEMENT

San Joaquin Human Resource Association



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